Customer Service Representative
Resume:
Jasmine McRoy
Quinton, AL *****
*******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Spire Energy - Birmingham, AL
August 2022 to Present
• Answers inbound customer calls, emails and chats
• Finds quick and efficient solutions to customer issues such as service complaints, billing, and payment arrangements.
• Provide administrative support including data entry.
• Educate customers about company procedures, special campaigns and promotions.
• Work multiple systems and multiple regions.
• Submit claims and cases.
• Investigate accounts to prevent fraudulent activity.
• Schedule appointments including emergency and service/repair orders. Car Detailing
D&R - Empire, AL
January 2019 to Present
• Cleaning polishing and vacuuming interior and exterior of vehicles.
• Operate buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Curbside Associate
Lowe's Home Improvement - Fultondale, AL
March 2021 to April 2022
• Processed payments, including sales and refunds
• Performed operational duties
• Ensured a positive customer experience
• Accurately and efficiently organized merchandise on sales floor
• Coordinated and led training for new employees
• Also while working for Lowes I was apart of a Hurricane relief team where we traveled to Louisiana to work.
Problem Solver
Amazon - Bessemer, AL
June 2020 to January 2021
• Troubleshoot problems with inventory, such as adding expiration dates, printing labels, and damaging products.
• Prioritized tasks and organized supplies.
• Replaced and/or repaired machines.
• Lifted up to 60lbs
Cashier/Sales Associate
Bevill State Community College - Sumiton, AL
June 2019 to August 2019
• Processed returns and exchanges.
• Performed other duties as assigned.
• Provided students with a fair, friendly, and courteous experience.
• Was responsible for keeping shelves stocked and assisting students with their purchases. Produce Associate
Walmart - Sumiton, AL
June 2016 to June 2018
• Was responsible for keeping the work area looking neat and making sure the sales floor was clean and filled with fresh produce.
• Maintained proper product assortment, merchandising, and product quality on the sales floor.
• Strong sense of hygiene and cleanliness.
• Experience in safe food handling in a grocery store.
• Tracked inventory.
Education
High school diploma or GED
Skills
• Warehouse Experience
• Produce Experience
• Packaging
• Microsoft Office
• Cleaning Experience
• Customer service
• Office experience
• Shipping & Receiving
• Maintenance
• Microsoft Word
• Sales
• Order Picking
• Computer Skills
• Computer Operation
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