CAREER OBJECTIVE

Dedicated professional with career-long record of customer service, client relations, lockbox specialist, and warehouse support for leading organizations Dedicated team member who is known for delivering excellent service in fast-paced environments, with the skillset to analyze complex information, provide high-quality administrative support, train and mentor diverse team members, and drive continuous improvement. Out-of-the-box thinker who is comfortable working in teams or independently to ensure solutions consistently meet or exceed business goals.

PROFESSIONAL EXPERIENCE:

June 2023 to Present TurboChef(Corner Stone Staffing)

Order Entry Manager Specialist

• Enter order information into client database accurately & efficiently

• Daily review & follow-up of open, late & short shipped orders

• Ensure that all requests are completed correctly and within service level agreement.

• Take and process replacement parts orders via email.

• Communicate with customers on discrepancies, order conflicts, and shipping delays.

Reviews orders to generate order acknowledgements back to the Clients.

Works efficiently to meet all deadlines and responds timely to all requests

All other duties assigned

January 2022 to June 2023 JP MORGAN(INTERGRITY) Lewisville, TX

Transactions Specialist IV Manager

• Identify departmental risk and controls.

• Promote an environment of continuous improvement.

• Ensure that all requests are completed correctly and within service level agreement.

• Support and work well with equipment operators and other department operations specialist.

• Data entry.

• Ensure that all requests are completed correctly within service level agreements.

January 2021 to December 2022 ERICSSON Lewisville, TX

Warehouse Operations Specialist

• Support warehouse daily operations.

• Identify process gaps, develop and implement processes, including corrective actions to drive compliance.

• Develop and improve operations through analysis of metrics and other performance data.

• Drive creation of corrective actions for process failures and gaps in operational execution.

• Ensured accuracy while updating and maintaining client personal information.

• Utilized strong active listening skills to gain a deep understanding of needs and provide tailored support.

• Participated in trainings and professional development opportunities to continuously expand skills.

January 2015 to December 2020 BAKER AND TAYLOR MOMENCE,IL- Kankakee, IL

Processing Clerk

• Reviewed orders and specifications.

• Responsible for application processing, such as labels, ink stamping, and protective jackets over products.

• Verify product totals and records processing.

• Correctly match label product according to templates and processing procedures.

• Inspect books to ensure no damage or other defects

773-***-****

ad3rv7@r.postjobfree.com

EDUCATION:

2014 Evanston Town High School

Highschool Diploma

RELEVANT SKILLS:

Inventory Management

Customer Service Support

Loss Prevention

Client Relations

Documentation Management

SAP (5 years)

Teamwork

Warehouse Receive

Quality control

Microsoft Word

Microsoft Excel

Latia Phelps

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