RUTH E. CRIADO

Manteca, CA *****

209-***-****

ad3ru3@r.postjobfree.com

Bilingual customer service professional possessing excellent organizational, communication and multitasking abilities. Dedicated at improving service satisfaction by contributing to the overall company's success by being able to resolve complaints and issues quickly, and effectively, and providing clear customer service satisfaction in English or Spanish. Excellent Customer Support

Effective Communications Skills - Verbal/Written

Highly Motivated and Enthusiastic

Reliable and trustworthy

Understand and interpret rules and written directions that apply to specific situations

Work confidentially with discretion

Ability to Work Independently with little direction or in a Team Setting

Multi-line telephone skills

Data entry

Office equipment proficiency

03/2016 to 01/2022

EXPRESS SIGN AND GRAPHICS

Manteca, CA

Bilingual Customer Service Representative

Handled client inquiries with exceptional professionalism and enthusiasm. Increased customer satisfaction by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

Worked with internal and external coworkers to address customer needs. Delivered translation services to clients.

Consulted with customers regarding needs and addressed concerns. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Handled translation calls with open and clear communication skills to quickly get to root of each issue. Translated customer and internal documents to facilitate actions and resolutions. Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.

08/2008 to 02/2016

MANTECA UNIFIED SCHOOL DISTRICT

Manteca, CA

Long-Term Clerical Assistant Substitute

Managed school and student records to maintain integrity and accessibility. Sorted and distributed incoming mail, dispersing to appropriate departments and personnel. Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials. Managed office duties, ordered materials, organized workspaces, answered emails, scheduled appointments and made phone calls.

Greeted visitors or callers daily to handle questions or direct to appropriate staff. Answered office phone and emails to schedule appointments, answer questions, and document information. Kept office records organized and supplies well-stocked for optimal team performance. HIGH SCHOOL DIPLOMA

Atwater High School, Atwater, CA

References available upon request

SUMMARY

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EXPERIENCE

EDUCATION AND TRAINING

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