Rosa GONZALEZ

**** * **** ***, *********, TX, *5110 + 469-***-**** + ad3rso@r.postjobfree.com

Work History

Customer Representative - April, 2014 to August, 2016

Blue Cross Blue Shield - Health Insurance ( Teletech ) - Ennis, TX

© Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company

changes.

© Provided excellent customer service by efficiently resolving issues and responding to inquiries.

© Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

© Organized customer information and account data for business planning and customer service purposes.

© Monitored phone, fax and electronic database systems for incoming customer inquiries.

© Responding to customer and vendor inquiries

© Marketing and advertisements

© Questions customers and collected information to understand needs and offer solutions quickly.

© Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Home Health Care Aide - September, 2016 to July, 2017

Ennis, TX

© Worked to improve and enhance patient lives through effective and compassionate care.

© Monitored progress and documented any patient health status changes, keeping healthcare team updated.

© Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

© Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

© Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

© Maintained clean, safe and well-organized patient environment.

© Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.

© Supervised daily activities and provided assistance when needed.

© Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

© Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Sales Representative, Customer Care - September, 2017 to May, 2019

Brightstar wireless ( Sprint ) - Ennis, TX

© Implemented marketing strategies which resulted in 12% growth of customer base.

© Created and built firmware to test associate hardware.

© Supported customers continuously from sales process to product set-up and use.

© Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

© Improved customer satisfaction by finding creative solutions to problems.

© Set up new accounts and listed personal, demographic and payment information in the system.

© Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Sale Store Manager - May, 2019 to June, 2020

Brightstar Wireless ( Sprint ) - Waxahachie, TX

© Hired, trained and evaluated personnel in sales and marketing.

© Generated repeat business through exceptional customer service

© Counted cash drawers and made bank deposits

© Maximized sales by creating and analyzing weekly inventory reports

Reported to district manager regarding all store and staff issues, financial goals and sales.

© Meet or exceed store sales and profit targets by inspiring consumer loyalty

© Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

© Generated repeat business by delivering exceptional customer service and positive engagement.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Responsible for making sure all store policies, procedures, and controls are followed, as well as planning, organizing, and delegated work among

staff

© Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice

concerns.

© Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Customer service representative ( Remote ) - September, 2021 to January, 2023

Ttec - Corsicana, Tx

Answered an average of [100 ] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers

about new products.

© Daily fuel inspections, including preloading and quality control, were something I helped with.

© Put callers in touch with the appropriate professional, department, or company.

© Routed incoming calls to the most qualified personnel and departments within the company.

© Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.

© Gained an in-depth understanding of product information and was able to provide knowledgeable responses to a variety of questions.

Customers were educated on billing, payment processing, and customer service policies and procedures.

© Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.

© Was in charge of answering customer questions about merchandise and pricing.

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