Customer Service Patient Care
Resume:
Teresa “Terry” Douglas
Lake Butler Fl 32054
*****************@*****.***
Experience
Dec 2020-present
HCA Florida-Lake City
-Medical Lab Assistant
●Perform all phlebotomy functions for patients needing lab draws
●Responsible for transporting specimens to the laboratory for processing
●Process and separate specimens and centrifuge as required
●Coordinate the receiving and flow of specimens from phlebotomy collections to different parts of the lab for processing
●Ensure specimen integrity, preservation, and timely delivery to the testing area
●Maintain laboratory facilities and equipment (centrifuges and refrigerators)
●Provide safety and efficiency of laboratory operations and follow rules and regulations as required by the Fire and Safety Manual and HCA guidelines.
●Perform clerical duties as related to the receipt and processing of orders
●Accession orders and ensure accurate specimens and promptly remove and reorder incorrect tests
●Consistently demonstrate customer service performance expectations
●Cooperate and communicate with coworkers to accomplish work and improve the overall effectiveness of service and good patient care
●Maintains phlebotomy lab supplies and completes orders when necessary
Aug. 2006-July 2018
Osceola Middle School, Okeechobee, Fl -Principal’s Secretary
●Maintain worksite personnel records concerning employment, sick leave, annual leave, certification, and other related areas.
●Secure substitutes for instructional staff.
●Prepare and process timesheets for payroll and other assigned projects.
●Maintain administrator(s) calendar.
●Schedule and coordinate meetings and conferences for the principal.
●Meet and deal effectively with the general public, staff members, parents, administrators, and other contact persons using tact and good judgment.
●Maintain confidentiality regarding school/workplace matters.
●Provide filing, duplicating, record keeping and other general clerical duties for other personnel as directed by supervisor or required by School Board policy.
●Answer the telephone in a professional and courteous manner.
●Greet visitors and direct them to the appropriate area(s).
Jan. 2006-Aug. 2006
Okeechobee County School Board, Okeechobee, Fl - Substitute Teacher
●I was called upon to work at several different schools in Okeechobee as a substitute teacher.
●I worked directly with students performing tasks given by the teacher and maintained classroom discipline in accordance with school board policy.
Education
August- November 2020
Florida Gateway College – Phlebotomy certificate
August 1984-July 1987
Darton State College, Albany, Ga - Associate of Science
Skills
●Proficient in computer software, including Microsoft Windows, Office, and most office equipment
●Excellent customer service skills including active listening, empathy, and confidentiality
●Excellent communication skills, oral and written.
●High level of interpersonal skills including teamwork, communication, and flexibility.
References
1.Donna Odom
Phlebotomy Coordinator, HCA Fl- Lake City
*****.****@*****.***
2.Wendy Crews
Phlebotomy Instructor, FGC
******@****************.***
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