February **** to September ****

November **** to February 2022

Gautam Singha

Linkedin

www.linkedin.com/in/gautam-singha-4079882b

Summary

Result-oriented banking professional with over 15 years of experience, recognized with Gold, Silver, and Bronze awards from top management. Proficient in Excel, a quick learner with strong problem-solving abilities in a fast-paced environment. Possesses excellent planning, analytical, and communication skills, adept at managing multiple functions. Demonstrates strong business acumen and awarded for contributions to internal audit and business continuity planning. Successfully manages escalations, conducts root cause analysis, and ensures service excellence. Proven ability to articulate effectively with senior leaders and internal clients, contributing to process and site-level initiatives. Committed to community service and actively involved in volunteering. Self-driven with the ability to excel under pressure and meet stringent timelines. Experience

ICICI Bank

KYC Operation Manager

Orchestrated operational assignments to enhance efficiency, adjusting KYC processes for optimal alignment with workforce capabilities.

Conducted comprehensive KYC formality reports on questionable accounts and transactions, providing insights for customer onboarding, closure, and retention decisions. Collaborated with client-facing teams to collect legal documents, supporting regulatory compliance and internal policies.

Played a key role in audit, compliance, and reporting activities, offering internal support and contributing to decisions regarding prospective suppliers.

Analyzed and investigated clients for detailed customer due diligence, determining risk ratings and improving understanding of financial statements.

Established performance goals, cross-trained team members, and provided feedback to maximize team agility and performance.

Implemented and ensured compliance with KYC standards, policies, and procedures, liaising with stakeholders and conducting client refresh to meet all requirements. BA Continuum India

TEAM LEADER

Led end-to-end KYC checks for EMEA Wholesale Banking TFSO Treasury Fulfilment and Servicing, ensuring compliance with CIP requirements and KYC norms. Managed daily reporting on off-boarding activities, engaging stakeholders to streamline bulk off-boarding processes for efficiency gains.

Successfully completed ad hoc regulatory projects within stipulated timelines, contributing ideas to enhance and streamline operational processes.

Mentored and guided team members, fostering positive relationships and ensuring proper completion of assigned duties.

767-***-**** - ad3rrw@r.postjobfree.com

October 2007 to August 2009

2007

Conducted training sessions to promote productivity, accuracy, and commitment to friendly service, holding weekly team meetings for updates and information sharing. Implemented operational improvements, streamlined procedures, and evaluated staff performance to address inefficiencies, emphasizing high standards through personal example. IBM

Customer Care Executive

Received inbound calls from UK customers, providing troubleshooting and customer service following process guidelines.

Achieved first-call resolution by resolving customer issues and complaints with accurate, courteous, and informative responses.

Evaluated and assessed personnel performance by monitoring interactions between associates and customers.

Maintained a positive attitude while assisting a large volume of customers daily, taking ownership of issues and ensuring resolution.

Implemented customer care policies, procedures, and regulations, overseeing hiring, training, and territory assignments for customer care staff.

Demonstrated excellent organizational and problem-solving skills, managing resources efficiently, and maintaining high-quality standards in customer relations and service delivery. Education and Training

RANCHI UNIVERSITY

B.Sc.

Certifications

Six sigma: Black belt, Green Belt, White Belt - Linkedin Accomplishments

Bank of America Awards for demonstrating excellence in Service Delivery & Employee Engagement Gold Award for Great Performance with lots of effort towards process and for effectively co-ordinate work force

Silver Award for Assisting client on escalation and Helping bank to earn 10M revenue on Urgent request Bronze Awards for Exceptional outstanding Performance in Production Skills

Business Development

KYC Compliance

Operations Management

Verbal and Written Communication

Business Administration

Customer Service

Process Improvement

Regulatory Compliance

Risk Assessment

Project Management

Process Streamlining

Performance Management

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