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Patient Care Operations Manager

Location:
Cheektowaga, NY, 14227
Posted:
February 20, 2024

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Resume:

BELINDA ROGERS

*** **** **** ***********, ** ****7

716-***-****

ad3rqz@r.postjobfree.com

SUMMARY

Patient-focused Healthcare Professional with 11 years of experience in the medical healthcare industry. Strong background in Phlebotomy, confidentiality adherence, ethics, patient safety and compliance. Completed over 10,000 blood draws throughout career. Delivered comprehensive student training in partnership with local college. Ability to multi-task at a high level, effectively communicate with others with focus & dedication in providing safe, quality patient care. EDUCATION

Bryant & Stratton College, 2009

Phlebotomy & EKG Technician Certification

WORK EXPERIENCE

CSL Plasma - Buffalo, New York July 19, 2022-Present DST Phlebotomy Trainer / Processing

• Performing Venipuncture

• Cleaning site of puncture

• Assisting donor if experience adverse reaction

• Making sure all labels are the same

• Setup Apheresis machine and other equipment according to SOP

• Attend to donor needs to ensure they are safe and comfortable throughout

• Report any failure to machine to QA or Management

• Disconnect donor from machine

• Taking down equipment

Accurate Logistics, LLC - Buffalo, New York March 2020 – Feb 2022 Transportations Operations Manager

• Making sure trucks are loaded

• Loads are on time and in right planning

• Assign trucks

• Keep track of vehicle maintenance

• Truck Shipment

• Liaise with customers

• Check supply chain for efficiency all while making sure operations continue to run smoothly

• Complete all paperwork related to transportations

• Implement plans that increase company profits

• Communicating with other department managers to coordinate transport activities

• Settling customer complaints related to product deliveries

• Hiring new employees as needed

Catholic Health System - Buffalo, New York 2010 - XXXX Patient Service Technician

Provide medical care support to a medical team

• Perform 200 blood draws a day

• Complete phlebotomy finger sticks, blood and specimen collection

• Administer venipuncture, EKGs, urine analysis and blood testing

• Prepare specimens for laboratory work

• Create complete and timely entries into the patient medical record, delivering accurate documentation

• Utilize heel-stick technique to collect blood samples in newborns, toddlers, preschoolers and adults

• Trained 30-35 Bryant & Stratton students on medical care of patients IMS - Buffalo, New York 2010 - XXXX

Traveling Phlebotomist/EKG Technician

Serving as an Independent Contractor

• Fulfill blood testing, cultures, vitals and surgery screenings for 4-5 patients per day

• Document 4-5 patient care reports per day

• Apply spin-down method to collect blood samples, process and ship samples Apps - Buffalo, New York 2014 - 2018

Insurance Claims Examiner

Reviewed claims to ensure accuracy

• Efficiently reviewed, approved and denied claims for $500,000+ policies

• Collected blood samples from policy-holders

• Verified, evaluated and analyzed data and documentation Town of Cheektowaga Police Department - Cheektowaga, New York 2010 - 2014 Police Matron

Monitored and assisted with female detainees in municipal police department

• Facilitated 100 booking and processing of detainees per week

• Searched detainees, maintaining sensitivity and prisoner privacy

• Mediated prisoner interactions to avoid conflicts Upstate NY Transplant Services - Buffalo, New York 2009 - 2010 Screener Phlebotomist

Collected blood from donors for patients in need of blood transfusions

• Completed 150 blood draws per month

• Collected 500 donor blood draws within 3 months

• Applied double red and pheresis process to collect blood

• Reviewed patient medical history and risk factors CERTIFICATIONS

• Phlebotomy & EKG Technician Certification (2009)

• National Health Career Association (2009)

SKILLS

• Asepsis and Infection Control

• Blood Collection Procedures

• CPR

• First Aid

• Patient Data Confidentiality

• Medical Law and Ethics

• Patient Data Confidentiality

• Phlebotomy

• Specimen Collection

• Student Training

• Trainer



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