Sharon Saunders

407-***-**** ad3ror@r.postjobfree.com

Objective:

Dedicated Customer Service Specialist with years of experience, passionate about delivering exceptional service to clients. Highly organized, detail-oriented, and equipped with strong problem-solving and analytical skills. Seeking to leverage expertise to contribute to a dynamic team and exceed customer expectations.

Professional Summary:

-Years of experience in providing exceptional customer service.

-Proficient in Microsoft Office software (Outlook, Excel, Word, PowerPoint and Access)

-Exceptional communication and computer skills.

-Effective team player, detail-oriented decision-maker, and self-motivated with a high level of energy.

-Comfortable working with multiple screens and multitasking.

Accomplishments and Achievements:

- Consistently met deadlines and earned promotions, including Supervisor, based on annual performance and productivity.

- Revised operational procedures, leading to increased productivity and surpassing expectations at MaryKay Cosmetics.

- Conducted employee evaluations and training as per SVC Maintenance Services standards.

- Established strong relationships with community leaders, colleagues, suppliers, vendors and clients.

- Promoted to Club Partner, assisting owners in securing air, cruise and hotel reservations at Orange Lake Resort.

Professional Experience: Mary Kay Cosmetics ( Current)

Sales Consultant/Sales Director:

-Trained and motivated team members and initiated challenges to meet company sales and team-building objectives.

-Focused on sales and customer satisfaction in a face-to-face setting.

-Coordinated inventory management to fulfill customer orders promptly.

Holiday Inn Club Vacations, Orlando, FL (2013-2020)

Supervisor of Club Operations:

-Coached and mentored agents to enhance productivity.

-Provided top-tier owner/customer service regarding ownership and the Holiday Inn Club membership program.

-Organized inter-departmental activities to boost morale.

-Collaborated with 3rd party vendors and fulfillment entities to ensure exceptional travel experiences for members.

Connextions Inc. Orlando, FL (2008-2011)

Account Executive:

-Created new customer accounts, processed orders.

-Resolved customer complaints and provided follow-up on shipping and tracking documentation.

-Delivered information to customers in an in-bound call center environment.

Education:

Bachelor’s degree in communications, UWI.

References available upon request.

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