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Customer Service Records Clerk

Location:
Phoenix, AZ
Posted:
February 20, 2024

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Resume:

Ivene Bahe

***** *. **** **. #****, Phoenix AZ, *5032

Phone: 505-***-****

ad3rnz@r.postjobfree.com

Employment History

HR Background Check Technician

**/**** – Present The Navajo Nation Office of Background Investigation Window Rock, AZ Reviewed and verified for completeness and accuracy of all documents, (i.e., application for fingerprinting clearance, declaration form and consent, acknowledge of understanding, supplementary data forms, etc.) authorizing background checks, fingerprinting and adjudication for employees, volunteers, interns and applicants for employment; provided technical assistance and guidance to supervisors regarding required documents, background check, suitability assessment and fingerprinting processes, and applicable laws, policies and procedures.

HR Records Clerk

10/2018 – 01/2023 The Navajo Nation Office of Background Investigation Window Rock, AZ Perform work of moderate difficulty in providing clerical support in personnel records management; assist supervisor in planning and carrying out filing and coding systems; perform related work as assigned. Responsible for the maintenance of employee files by creating folders for all new hires, filing documents related to personnel records, ensuring that all confidential information remains secure and purging all inactive files. Submitting our monthly reports and numbers. Investigation training and doing the duties of the investigator when needed.

Office Aide

04/2018 – 10/2018 The Navajo Nation Office of Background Investigation Window Rock, AZ I answered phone calls and routed calls to appropriate person, took messages. Greeted customers assisted them with their needs. I assisted the staff when they needed me by running errands, helping with the process of intakes for customer’s background checks. I also helped with getting quotes, getting PR’s ready. I also scanned, faxed, make copies of documents for the staff. I assisted to everyone who needed my assistant when they were busy.

Receptionist

01/2018 – 04/2018 Navajo Department of Workforce Development Fort Defiance, AZ I provide a variety of customer service. Much of my responsibility is to determine what customers are needing and assisting them in carrying out the appropriate action sometimes will require a referral to an outside resource or enforcement agency. I’m also responsible for greeting customers, explaining the services to customers. I perform other clerical duties such as copying, scanning, faxing and putting packets together for our customers. I answer phone calls and transfer to appropriate personnel or I take messages. I assist all the EAO’s and my supervisor when they need help, such as filing documents, making phone calls to their participants and keeping up with our weekly statistics. Front Desk Clerk

04/2017 - 07/2017

Holiday Inn Express

3850 E Historic Highway 66, Gallup, NM

I have experience booking rooms for guests, accommodated the guests with their needs and answer phone calls. I also kept the front area clean, sanitized, and to ensure that it was presentable for our visitors upon their arrivals. I performed housekeeping duties & prepared coffee for guests. Activities Assistant

10/2016 - 04/2017

Baahaali Senior Center

Vanderwagen, NM

My duties consisted of coordinating fields trips for the elderly. I prepared monthly calendars full of elderly- friendly activates, invited guests speakers to perform constructive holistic living. I assisted in educating the group about healthy eating, developed a diabetes preventions plan, organized, and directed activates for the elderly. Other tasks that I implemented were, answering incoming calls, assisting callers with their inquiry, take messages, transfer calls to the appropriate staff, create and maintain information about the participants in the agency data base system, operate office equipment's (i.e. fax machine, copier, phone systems). I also assisted in equipment/furniture repairs and malfunctions. I maintained the event and menu calendar. Office Assistant

09/2014 - 10/2016

Church Rock Elementary School

43 Challenger Rd, Church Rock, NM

As an Office Assistant, I greeted visitors and identified their purpose of the visit, and direct the visitors to the appropriate staff. I operated office equipment's, such as voice mail messaging system, and used word processor, spreadsheet, answer incoming calls and assisted in maintaining information in the data base. I also set up and manage paper and electronic filing systems, record information, updating paper work, maintain documents, such as attendance records, office correspondence, and other important and confidential material. Some of the office equipment that I've worked with are office equipment's, fax machine, copiers, phone system and I also arranged and repair equipment malfunctions. Education and Training

Completion Date Issuing Institution Location Qualification Course of Study 05/2013

12/2002

The University of

New Mexico

Many Farms High

School

Gallup,NM

Many Farms,

AZ

Certificate

High School

Diploma

Cosmetology

General High School

Curriculum



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