Customer Service Sales Retail
Resume:
Confidential Professional Profile of:
Note: Please treat the applicant’s personal information as confidential. This may not be shared with any third party unless with the expressed written permission of the Applicant.
SURNAME
Bouwer
FIRST NAME(S)
Ade’l Susan (Known as: Ade’l)
NATIONALITY
South African
BIRTH DATE
20th June 1990
LOCATION
The applicant has accommodation available in Centurion.
Until she finds gainful permanent employment in Gauteng, she will remain in Mpumalanga.
CONTACT DETAIL[S]
Mobile
Own
mobile
Anel Oosthuizen
****.********@*****.***
https://www.linkedin.com/in/della-bouwer-
RELATIONSHIP STATUS
Partnered
DEPENDENTS
None
MOBILITY
Own Transport
DRIVERS LICENSE
Valid Code B License and may operate a passenger vehicle.
HEALTH
Healthy
COVID STATUS
She is COVID Vaccinated
LANGUAGES
Afrikaans
Native
English
Bilingual
Professional
Professional
REFERENCES
* Available on request
QUALIFICATIONS
We record below qualification(s) that the candidate completed.
Higher National Diploma: Music Production BTEC (Level 5)
Damelin College
2011
Certificate: Advanced Sound Engineering
Damelin College
2010
Grade 12
Wierda High School
2008
IT PROFICIENCY
Software
Rating
Software
Rating
MS Word
Intermediate
MS Excel
Intermediate
MS Outlook
Intermediate
Pastel Express 2009
Intermediate
CAREER HISTORY
Ade’l Bouwer continued
EMPLOYER
Kruger Mpumalanga International Airport Mpumalanga.
https://www.kmiairport.co.za/
DESIGNATION
1.Admin Ramp Ground Controller
2.Assistance Manager: Curio Retail Shop
3.Retail Shop Airport Information Desk Operator
May 2018 to date
Jul 2017 to Apr 2018
Mar 2014 to Jun 2017
EMPLOYMENT PERIOD
March 2014 to date
9 Years, 1 Month
DUTIES & PROJECT(s)
As Admin Ramp Ground Controller, (May 2018 to date) the applicant is responsible for coordinating and controlling the ground activities of airport ramp operations. This role will involve liaising with ground handling agents, airlines, airport authorities, and other service providers to ensure efficient and safe ramp operations.
Key Responsibilities:
Coordinate and monitor ramp activities such as aircraft movements, loading and unloading of cargo and baggage, and refuelling operations.
Communicate with pilots, ground handling agents, and other service providers to ensure that all ground activities are performed safely and efficiently.
Manage and maintain airport operational database, including flight schedules, aircraft movements, and ground equipment.
Prepare and distribute relevant reports, including ramp usage reports, to relevant stakeholders.
Ensure compliance with all airport and industry regulations and standards.
Provide administrative support to the ramp operations team, including tracking of work schedules, equipment maintenance, and incident reporting.
Collaborate with other airport departments, such as air traffic control and security, to ensure seamless operations.
(Relief Function) as Apron Officer:
Includes dealing with landing, approaching, parking and fuel fees.
As Assistant Manager of a Curio Retail Shop called The Branch Shop (2017 to 2018), the applicant was responsible for managing the daily operations of the store. This role will involve managing and motivating a team of sales associates, ensuring excellent customer service, managing inventory, and achieving sales targets.
Key Responsibilities:
Manage day-to-day operations of the retail store, including opening and closing procedures, cash management, and overseeing the work of sales associates.
Ensure that customers always receive excellent service and address any customer concerns promptly.
Manage inventory levels and coordinate with suppliers to ensure timely delivery of merchandise.
Monitor sales performance, analyze sales data, and adjust sales strategies as needed.
Train and motivate sales associates to meet sales goals and provide excellent customer service.
Develop and maintain relationships with key customers and vendors.
Ensure compliance with all airport and industry regulations and standards.
CAREER HISTORY
Adel Bouwer continued
Kruger Mpumalanga International Airport continued
As Airport Information Desk Operator, (March 2014 to June 2017) will be responsible for providing accurate and timely information to passengers and visitors, as well as updating the Flight Information Display Systems (FIDS) at the airport. This role will involve communicating with passengers, airport authorities, airlines, and other service providers to ensure that all information is up-to-date and accurate.
Key Responsibilities:
Operate the airport information desk and provide accurate and timely information to passengers and visitors.
Update the Flight Information Display Systems (FIDS) with flight schedules, gate assignments, and other relevant information.
Communicate with airport authorities, airlines, ground handling agents, and other service providers to ensure that all information is up-to-date and accurate.
Assist passengers with flight information, airport facilities, and transportation options.
Handle customer complaints and resolve issues in a timely and professional manner.
Maintain an up-to-date knowledge of airport operations, regulations, and policies.
Prepare and distribute reports, including daily flight schedules, airport news, and updates.
Provide administrative support to the airport operations team, including tracking of work schedules and incident reporting.
Collaborate with other airport departments, such as security and maintenance, to ensure seamless operations.
VIP Lounge:
Assisting passengers, dealing with high profile government officials and all international celebrities.
(Relief Function) as Apron Officer:
Includes dealing with landing, approaching, parking and fuel fees.
REASON FOR LEAVING
Safety in smaller towns like Whiteriver is becoming a great concern, and like many other individuals, Ade’l has decided to move to a larger city. Also, her family is resident in Gauteng.
EMPLOYER
Mica Hardware Kwa-Zulu Natal.
https://www.mica.co.za/
DESIGNATION
Sales Associate
EMPLOYMENT PERIOD
January 2013 to February 2014
1Year
COMPANY OVERVIEW
Mica Hardware is a retail franchise that specializes in hardware, DIY, and building supplies that offer a wide range of products, including tools, paints, electrical supplies, plumbing supplies, gardening supplies, and building materials.
DUTIES
As Sales Associate she was responsible for providing exceptional customer service, sales support, and product knowledge to customers in a hardware DIY retail store as well as that she was expected to maintain a clean, organized, and well-stocked sales floor while offering a positive and engaging shopping experience to customers.
CAREER HISTORY
Adel Bouwer continued
Mica Hardware continued
DUTIES
Key Responsibilities:
Assist customers in locating products and providing product information.
Provide recommendations on related products and accessories to enhance the customer's shopping experience.
Operate the cash register and process transactions accurately and efficiently.
Restock shelves and ensure that the store is always well-organized and tidy.
Demonstrate and maintain knowledge of products sold in the store, including hardware, building materials, and DIY supplies.
Handle customer complaints and concerns in a timely and professional manner.
Assist with stock takes.
Promote sales and special promotions to customers
REASON FOR LEAVING
The applicant was offered a position in Mpumalanga that offered her a higher income and benefits such as medical aid and pension fund.
During the period Janaury 2009 to December 2012 the applicant was studying at Damelin and to provide her with spending money, she held the following contract based and/or temporary positions:
POSITION
EMPLOYER
PERIOD
1.Waitress
McAllister Catering
2011 to 2012
2.Au Pair / Childminder
Private Employers
2009 to 2010
Reference work check:
1.Please contact the following person from & beyond recruitment for work reference check:
Micheal van Staden 073-***-****
2.
THE PROFESSIONAL PROFILE OF:
Dear whomever it may concern,
Attached please find the professional profile of:
Ade’l Bouwer
The applicant is a hardworking individual, who can work under pressure and meets deadlines. She is good with working in teams and can function individually as well.
She is a hard worker and is always punctual. She works accurately and is good with admin and computer work. The applicant is eager to learn more in the workplace and will always go the extra mile and help out in every department in the workplace to stand in and assist.
IMPORTANT INFO
SALARY: Current/Last
The applicant is/was on a monthly package of:
R 12,000-00 Basic Salary
SALARY: Required
The applicant is looking to earn a monthly package of:
R 15,000-00 net (Minimum) plus benefits.
NOTICE ITO: Employment
The applicant has a notice period of:
One (1) month.
She may be able to negotiate a shorter notice period.
NOTICE ITO: Interviews
For in-person interviews, the applicant needs at least.
Fourty-eight (48) hours’ notice.
For virtual/video conference interviews, the applicant needs.
Twenty-four (24) hours’ notice.
SUPPORTING DOCUMENTS
ID DOCUMENT
Attached to the cover email.
PAY SLIPS
Attached to the cover email.
COVID E-VACCINATION
Attached to the cover email.
QUALIFICATIONS
Attached to the cover email.
OTHER
Attached to the cover email.
Contact this candidate