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Restaurant Manager Customer Service

Location:
Mumbai, Maharashtra, India
Posted:
February 20, 2024

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Resume:

AJIT SHASHIKANT SHIRWADKAR

Location: Nerul, Navi Mumbai Mobile: 845-***-**** Email Id: ad3rnk@r.postjobfree.com

Experienced Restaurant Manager bringing more than 6 years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide high-quality operations support. Strong ability to build relationships with patrons by applying interpersonal communication skills.

PROFESSIONAL SUMMARY

Noted for outstanding communications skills with guests and staffs, resolving problems quickly and equitably to ensure happy customers and happy employees.

An effective communicator with good interpersonal & presentation skills.

CORE SKILLS

Verbal Communication skills

Customer Service

Organized

Interpersonal Communication skills

Team - Oriented

Multi-tasking

Profitable thinking

Record Keeping

Problem Solving

Commercial awareness

Administration work

Executive Assistance

CAREER SCAN

Since Jun’ 23 Till Date - With Berg’s Bagels Restaurant, Colaba in F & B Service as “Restaurant & Operations Manager”

Mar’ 16 to May’ 23 - With Bombay Coffee House, Fort & Bandra in F & B Service as “Restaurant Manager”

Dec’ 13 to Mar’ 15 - With Suzette, Bandra in F & B Production as Commis I

May 13 to Aug’ 13 - With Ravine Hotel, Sydney Point, Panchgani in F & B Production as Lecturer

Jun’ 12 to Feb’ 13 - With Tata Institute Of Fundamental Research, Navy Nagar, Colaba in F & B Production as Kitchen Helper (Work Assistant)

Dec’ 11 to Jun’ 12 - With California Pizza Kitchen, High Street Phoenix, Lower Parel in F & B Production as Commis I in Continental Department

Nov ‘10 to Dec’ 11 - With Hotel Four Points By Sheraton, Vashi, Navi Mumbai in F & B Production as Commis I in Continental Department

INDUSTRIAL EXPOSURE

Hotel / Establishment

Period

Department

Hotel Four Points By Sheraton – Vashi

One Year

Food Production

Hotel Foodlink - Oasis Restaurant

Six months

(Weekends training)

Food Production

Hotel Tunga Regenza - Vashi,

Three months

Food Production

ACCOUNTABILITIES

A.SKILLS

Team Building / Staff Training

Quality Assurance / Control

Facilities / Safety Management

POS systems

Good Interpersonal Skills

Problem Solving Skills

Excellent Customer Service / Guest Relations

Policies and Procedures

Continuous Performance Improvement

B.PRIMARY RESPONSIBILIITIES

To ensure a smooth operation in the outlet.

To ensure that the restaurant staff reports on duty at correct time and that they are always properly dressed and well-groomed while on duty.

Ensure that the highest standards of hygiene, safety, neatness and tidiness and restaurant.

Ensure that the pantry areas are always maintained.

Ensure proper internal and external communications.

Ensure that all operational equipment’s are well maintained and control.

Making sure that all restaurant staff is well briefed on items available and not available.

Making sure that restaurant log book is filled in properly daily.

Perform tasks as directed by the Management in pursuit of the achievement of business goals.

C.TEAM BUILDING / STAFF TRAINING

Process and suggest measures to improve individual’s performance in the organization.

To ensure that Staff follows dress code as per given to them

To train staff how to appropriately treat guests & also to ensure they have an ideal dining experience

To ensure cleanliness is done by the cleaning crew

To ensure Staff understand their duties.

To maintain a positive and team- oriented attitude

Initiate & Execute Employee Engagement activities.

Organizing Events, Birthday celebrations and Festival celebration.

D.ADMINISTRATION WORK

Maintenance of AMC’s, Sanitation & Hygiene, Safety & Security Regulatory and all other facets of office administration functions.

Inventory control and ordering of stationary’s, altering, Housekeeping & Pantry Maintenance and Office Asset, against requisitions / issues etc. & Initiating cost controls to include electricity, telephone, cafeteria, invoices, water, stationary & expendables.

Filing and organizing paper and electronic documents, such as emails, reports, and other administrative records.

ACADEMIC QUALIFICATIONS

2024, STCW, STSDSD, PSF from Asha International Institute Of Marine Technology - Passed

2009, Graduated in Advanced Diploma in Culinary Arts from City and Guilds University U.K. - First Class

2005, HSC from Maharashtra State Board – Second Class

2003, SSC from Maharashtra State Board – First Class.

IT SKILLS

Well versed with MS Office and Internet Applications.

PERSONAL DOSSIER

Date of Birth: 6th July, 1987 Gender: Male

Marital Status: Married Languages Known: English, Hindi & Marathi

DECLARATION

I hereby declare that all the information made in this application are true and correct to my knowledge and belief. I shall be grateful if you provide me an opportunity to serve in your organization.

DATE: AJIT SHASHIKANT SHIRWADKAR

PLACE:



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