Rabson Senat: Hospitality Maestro Dedicated Leader

Customer Champion

Summary

Highly motivated and results-oriented Front Office Manager with 8+ years of experience in the hospitality industry. Proven track record of exceeding guest expectations, driving revenue, and fostering a positive team environment. Skilled in all aspects of front desk operations, night audits, guest service, and leadership. Adept at using Opera, FSPMS, and other industry-specific software. Fluent in English and proficient in Microsoft Office suite. Seeking a challenging opportunity to leverage my expertise and contribute to a dynamic team. Key Qualifications

Guest Service Excellence: Adept at exceeding guest expectations and resolving challenges with a positive and proactive approach.

Operational Expertise: Proven ability to manage all aspects of front desk operations, including check-in/out, room assignments, guest inquiries, and security.

Financial Acumen: Skilled in conducting night audits, reconciling accounts, and generating accurate financial reports.

Leadership: Strong leadership qualities with experience in supervising and training staff, ensuring adherence to policies and procedures.

Team Player: Fosters a positive and collaborative work environment, promoting teamwork and communication.

Adaptable & Agile: Thrive in fast-paced environments, readily learn new skills and adapt to changing situations.

Tech-Savvy: Proficient in Opera, FSPMS, Microsoft Office, and other hospitality software.

Work Experience

JW Marriott Marquis Miami - Miami, FL

Overnight Hotel Manager (June 2023 - February 2024)

Front Desk Manager/Night Auditor (December 2019 - April 2020)

Managed all hotel operations during assigned shifts, ensuring guest satisfaction and resolving challenges.

Conducted night audits, balancing accounts and preparing financial reports.

Supervised and trained staff, creating a positive and productive work environment.

Utilized Opera and FSPMS to manage guest reservations, room assignments, and financial transactions.

JW Marriott Miami Turnberry Resort & Spa - Aventura, FL

Night Audit Supervisor (January 2021 - April 2023)

FRONT DESK/ NIGHT AUDITOR (December 2016 - December 2019)

Generated reports, provided personalized guest service, processed requests, and ensured smooth operations.

Created a welcoming and positive atmosphere for guests and coworkers.

Demonstrated strong attention to detail and accuracy in all tasks. Additional Experience

The Gardens Wellness Center - Miami, FL (Behavioral Health Technician, September 2015 - August 2016)

THE WIND CONDOMINIUM Atlantic & Pacific Property Management - Miami, FL (Front Desk Concierge, August 2013 - August 2014)

THE PLAZA ON BRICKELL-Atlantic Pacific Management - Miami, FL

(Administrative Assistant, August 2012 - May 2013) Education

High School Diploma, D.A. DORSEY EDUCATIONAL CENTER - Miami, FL

(April 2002)

Skills

Front Desk Operations

Guest Service

Customer Service

Night Audit

Leadership

Team Building

Communication

Problem-solving

Microsoft Office Suite

Opera

FSPMS

English

Awards & Achievements

Employee of the Year, November 2012

Indeed Assessments: Proficient in Customer Focus & Orientation, Responding to Customer Situations with Sensitivity, General Manager (Hospitality), Solving Group Scheduling Problems and Reading and Interpreting P&L Statements, Administrative Assistant/Receptionist

Willing to relocate Authorized to work in the US for any employer Contact: ad3rmh@r.postjobfree.com +1-305-***-****

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