Accounts Payable Customer Service

Jacqueline Quitman *********@*****.***

**** ******** **. ** #**** Atlanta, GA 30331 864-***-****

ADMINISTRATIVE SERVICES

Self-Directed Excellent Problem-Solver Team oriented

Computer Skills: MO Pros, JD Edwards, ADP Software System (Oracle) People Soft, SAP, PMS System, OnQ, Q-Sales, C-Vent, Delphi 9.5, FiFo/LiFo Inventory Systems

AREAS OF STRENGTH

Public Speaking

Customer Service

Employee Safety Committee

Organization and Time Management

Leadership Experience

Inventory (fifo/lifo))

High Level of Accuracy

Self-Motivated

Multi-Tasking

Accounts Payable/Receivable

Event & Sales Coordinator

Hilton Hotel (Doubletree)

Front Desk Agent 2023 -present

Welcome guests in a friendly and professional manner.

Register guests, issue keys, provide information on hotel services and room location.

Answer phones, upsell rooms, accurately process all cash and credit card transactions. Respond appropriately to guest complaints.

Minghua USA 2 017-2021

Trainer Operator/Human Resource

Identify training needs and assist in employee development

Assist in identifying areas of improvement and ensuring proper implementation

Practice and communicate standard work of all quality,

Safety, 5s, and productivity

Staff Zone Temp Industrial Agency 2016-2017

Office Assistant/Human Resources

Hampton Inn & Suites Greenville, SC 2015-2016

Guest Service Agent/Trainer/Night Audit

Respond to guest inquiries and in a timely, friendly and efficient manner

Ensure a high level of product knowledge of the hotel, hotel services, hotel events and local and community events and attractions

Assist fellow team members and other departments wherever necessary to maintain positive working relationships

Check In/Out and obtain and provide accurate information

Set up rooming list & group masters for Sales Department.

Summarizes and compiles information for the hotel's financial records.

Keep Hall Beautiful (Hall County) 2013 to 2014

Administrative Assistant, Gainesville, Georgia

Research Grants

Event Planning, Sales & Special Project Coordinator

Social Media Coordinator, Website Maintenance

Typing, Filing, Backup Receptionist

Gainesville State College 2012 to 2013

Accounts Payable/Human Resource Assistant, Oakwood, Georgia

Gainesville State College integrates academic and extra-curricular activities in order to emphasize development of the “whole person."

Pay Cycle Processing, using ADP Software System Oracle (People Soft)

Verify vendor’s information in People Soft

Batch Processing / Budget Checking

Recruiting and Staffing Logistics

Training And Development

Compensation/Benefits

Employee Safety

Genuine Parts Company 2000 to 2010

Account Receivable Specialist/Accounts Payable, Norcross, Georgia

Responsible for daily posting of cash at a high level of accuracy

Responsible for researching unapplied payments

Process approved adjustment and write-offs

Customer service outbound/inbound calls rectifying customer accounts/complaints

Educate managers, supervisor and employees through awareness and training activities that they are primarily responsible for the prevention of workplace accidents

Communicate with customer on any and all accounts receivable issues, such as, short pays, open invoices, and aged balance

Process partial pay and charge-backs according to procedures

EDUCATION & CERTIFICATIONS

Associate of Applied Sciences, Hotel Management 2011-2013 Gwinnett Tech College

Technology Management 2015 University of N Georgia

Certification: OnQ Certified, C-Vent and Delphi 9.5, Event Coordinator, Hotel Management Specialist, Travel Agency Operations, Business Administrative Technology Technical, Public Speaking, Unit Secretary,Medical Terminology.

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