Alesia Addison

+1-702-***-****

ad3rke@r.postjobfree.com

Vegas, NV 89102

Summary

Over eight years of Customer Relations,Medical and PBX experience. Highly detailed oriented, client and business focused. Looking for great opportunity to work as a PBX/ Community Relations /Customer service Rep for reputed company.

Work experience

Signing Agent Coordinator

AutoNation Nissan - Las Vegas, NV December 2022 to February 2024

Multiple phone lines, customer service, appointment setting for customers, light typing, email, making appt for vehicle services

( Oil maintenance/ recalls/ engine service/ collision. Transfer calls,emailing Advisors, faxing general office dutie skills

Customer Service Representative

Tcconnect - Las Vegas, NV August 2021 to November 2022

Multi phone lines, inbound & outbound calls, customer service setting making & canceling appointments for customers for vehicle repairs, recalls, service maintenance for varies of dealership company.

Transferred calls, emails, faxing, light typing- (general office duties)

Bank of America Fraud department Ttec - Las Vegas, NV June 2020 to July 2021

Call center in bound phone lines, customer service representative, blocking and removing fraud accounts, authenticating customer protection, ordering debit cards for customers, AVS code for verification for customers at bank branch, general office duties

24-7 Intouch September 2019 to May 2020

Customer service representative, multi phone lines in bound calls, making fight reservations and cancellation, seat boarding, fight changes, refunds, light typing, office job duties

Lobby Ambassador

MANHATTAN TOWERS allied universal - Gardena, CA September 2017 to October 2019

to create a positive and memorable experience that demonstrates a genuine care and appreciation for the client and tenants.

Answered calls on a multi phone line system and conduct light typing.

Monitored security cameras and fire panels, buildings, and alarm systems.

Customer Service Rep

UNITED HEALTHCARE - Cypress, CA November 2016 to April 2017

Calculated quotes and educated potential clients on insurance options.

Conducted inbound and outbound calls on a 90+ phone line system.

Provided accurate and appropriate information in response to customer inquiries.

Customer Service Rep

AEROTEK - Torrance, CA October 2013 to April 2015

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Properly directed incoming calls in phone queues to improve call flow.

Processed incoming taxes and operated various office machines.

Education

Certification in Medical

Charter college - Long Beach, CAJune 2009 to March 2010

Additional Skills / PBX Operator- Telecommunications

CEDAR SINAI MEDICAL CENTER BEVERLY HILLS CA - JUNE 2010- MARCH 2013

Operated communication systems including phone lines, intercom, and public address systems

. maintain dispatch request and maintenance logs for 100+ calls per day

. utilized independent judgment skills when processing guests information

. over heading code BLUE/ RED /PINK / ORANGE /GREY and all other exsisting codes

. transferring call and emailing Physicians

. scheduling Physicians with specialties - ADULT & CHILD ECHO /BURNT UNIT / CARDIO / EKG TEAM

. general office duties, light typing

LONG BEACH MEMORIAL HOSPITAL LONG BEACH CA- SEPTEMBER 2005- NOVEMBER 2009

ADMITTING

.Processed 60+patients for hospital admitting per shift

.efficiently scheduled doctors in various departments

.conduted patient interviews and documented symptoms and diagnosis

.collecting accurate patient information

.verifying insurance coverage with excellent customer service

TELECOMMUNICATIONS PBX OPERATOR

.emergency codes over heading ( blue / red and other codes ) physicians

.transferring calls, light typing, emailing, faxing

.scheduling physicians with specialties

.dispatch

.general office duties

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