Customer Service Rep
Resume:
Alesia Addison
**************@*****.******
Vegas, NV 89102
Summary
Over eight years of Customer Relations,Medical and PBX experience. Highly detailed oriented, client and business focused. Looking for great opportunity to work as a PBX/ Community Relations /Customer service Rep for reputed company.
Work experience
Signing Agent Coordinator
AutoNation Nissan - Las Vegas, NV December 2022 to February 2024
Multiple phone lines, customer service, appointment setting for customers, light typing, email, making appt for vehicle services
( Oil maintenance/ recalls/ engine service/ collision. Transfer calls,emailing Advisors, faxing general office dutie skills
Customer Service Representative
Tcconnect - Las Vegas, NV August 2021 to November 2022
Multi phone lines, inbound & outbound calls, customer service setting making & canceling appointments for customers for vehicle repairs, recalls, service maintenance for varies of dealership company.
Transferred calls, emails, faxing, light typing- (general office duties)
Bank of America Fraud department Ttec - Las Vegas, NV June 2020 to July 2021
Call center in bound phone lines, customer service representative, blocking and removing fraud accounts, authenticating customer protection, ordering debit cards for customers, AVS code for verification for customers at bank branch, general office duties
24-7 Intouch September 2019 to May 2020
Customer service representative, multi phone lines in bound calls, making fight reservations and cancellation, seat boarding, fight changes, refunds, light typing, office job duties
Lobby Ambassador
MANHATTAN TOWERS allied universal - Gardena, CA September 2017 to October 2019
to create a positive and memorable experience that demonstrates a genuine care and appreciation for the client and tenants.
Answered calls on a multi phone line system and conduct light typing.
Monitored security cameras and fire panels, buildings, and alarm systems.
Customer Service Rep
UNITED HEALTHCARE - Cypress, CA November 2016 to April 2017
Calculated quotes and educated potential clients on insurance options.
Conducted inbound and outbound calls on a 90+ phone line system.
Provided accurate and appropriate information in response to customer inquiries.
Customer Service Rep
AEROTEK - Torrance, CA October 2013 to April 2015
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Properly directed incoming calls in phone queues to improve call flow.
Processed incoming taxes and operated various office machines.
Education
Certification in Medical
Charter college - Long Beach, CAJune 2009 to March 2010
Additional Skills / PBX Operator- Telecommunications
CEDAR SINAI MEDICAL CENTER BEVERLY HILLS CA - JUNE 2010- MARCH 2013
Operated communication systems including phone lines, intercom, and public address systems
. maintain dispatch request and maintenance logs for 100+ calls per day
. utilized independent judgment skills when processing guests information
. over heading code BLUE/ RED /PINK / ORANGE /GREY and all other exsisting codes
. transferring call and emailing Physicians
. scheduling Physicians with specialties - ADULT & CHILD ECHO /BURNT UNIT / CARDIO / EKG TEAM
. general office duties, light typing
LONG BEACH MEMORIAL HOSPITAL LONG BEACH CA- SEPTEMBER 2005- NOVEMBER 2009
ADMITTING
.Processed 60+patients for hospital admitting per shift
.efficiently scheduled doctors in various departments
.conduted patient interviews and documented symptoms and diagnosis
.collecting accurate patient information
.verifying insurance coverage with excellent customer service
TELECOMMUNICATIONS PBX OPERATOR
.emergency codes over heading ( blue / red and other codes ) physicians
.transferring calls, light typing, emailing, faxing
.scheduling physicians with specialties
.dispatch
.general office duties
Contact this candidate