***** *. ***** ***.

Commerce City, CO *****

702-***-****

ad3rk6@r.postjobfree.com

MATTHEW REIS

OBJECTIVE

To secure a position that will allow me to apply and expand on my extensive experience in desktop and hardware support, while providing vast opportunities for learning and growth.

ACCOMPLISHMENTS

Led a project upgrading 250 end-user PCs to brand new systems, including data transfer and software reinstallation to ensure a seamless transition.

Completed hardware and network installs for dozens of office set-ups.

SKILLS

Hardware and software installation and troubleshooting

Detail-oriented documentation

Fast, adaptable learner

Highly organized, independent worker

CERTIFICATIONS

ITIL-Certified, 2010

A+ Certification, 2002

MTA Certification, 2015

Dell Certified Professional, 2010

HP Certified Professional, 2011

SOFTWARE PROFICIENCIES

Microsoft Windows 7/10/Server

ServiceNow

Microsoft System Center Configuration Manager (SCCM)

Microsoft Office 365

Microsoft Exchange

Microsoft Sharepoint

LANDesk Management Suite

VMWare

WORK HISTORY

CBIZ NETWORK SOLUTIONS 9/2019 – Present

Field Service Technician – Installations

Installed, moved, upgraded, and configured desktops, monitors, printers, VOIP phones, peripherals, routers, Wireless Access Points, and other networking equipment for Edward Jones financial offices throughout Colorado and neighboring states

Built and mounted cabinets to store cable modem, router, VOIP router, UPS, and other networking hardware

Ran, terminated, and connected CAT5 cables throughout offices of many different types and sizes

Traveled to Edward Jones branches throughout Colorado to perform maintenance, break-fixes, and replace equipment as needed

Used ServiceNow for ticket and asset management

Provided phone support to Edward Jones staff throughout the country

IT SERVICES, JEFFERSON COUNTY COLORADO 1/2019 – 9/2019

Technical Support Analyst

Provided first and second tier support for hardware and software

Used SCCM to image user systems

Trained County employees on new software and hardware upgrades

Created new user accounts in Active Directory and Office 365

ELLUCIAN, COLLEGE OF SOUTHERN NEVADA 10/2007 – 12/2018

Technical Support Specialist II

Used SCCM to restore and image user systems

Served as Project Lead to upgrade 250 obsolete end-user PC’s to current technologies.

Performed hardware, software, and network troubleshooting for thousands of users

Performed troubleshooting on Android and Apple mobile devices

Created knowledgebase articles documenting the use of various hardware/software platforms

Set up many different types of 3rd party peripherals for various departments

Installed, configured, and performed maintenance on printers and print servers

Trained faculty and staff on new software and hardware upgrades

Managed user accounts and computers with Active Directory

STATE OF NEVADA 1/2005 – 9/2007

Administrative Assistant

Assisted personnel with computer-related issues

Organized and maintained filing system

Performed basic administrative tasks

SHIFT 4 CORPORATION 4/2002 – 8/2004

Customer Support Technical Lead/Supervisor

Supervised staff of 10 employees

Provided first and second tier phone support for hardware and software

Trained new employees on proprietary software and help desk procedures

Upgraded and installed company software for clients via phone

Researched customer service logs for common problems and trends

EDUCATION

BA DEGREE, PSYCHOLOGY

SUNY OSWEGO

OSWEGO, NY

2001

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