Technical Support End User
Resume:
Commerce City, CO *****
********@*****.***
MATTHEW REIS
OBJECTIVE
To secure a position that will allow me to apply and expand on my extensive experience in desktop and hardware support, while providing vast opportunities for learning and growth.
ACCOMPLISHMENTS
Led a project upgrading 250 end-user PCs to brand new systems, including data transfer and software reinstallation to ensure a seamless transition.
Completed hardware and network installs for dozens of office set-ups.
SKILLS
Hardware and software installation and troubleshooting
Detail-oriented documentation
Fast, adaptable learner
Highly organized, independent worker
CERTIFICATIONS
ITIL-Certified, 2010
A+ Certification, 2002
MTA Certification, 2015
Dell Certified Professional, 2010
HP Certified Professional, 2011
SOFTWARE PROFICIENCIES
Microsoft Windows 7/10/Server
ServiceNow
Microsoft System Center Configuration Manager (SCCM)
Microsoft Office 365
Microsoft Exchange
Microsoft Sharepoint
LANDesk Management Suite
VMWare
WORK HISTORY
CBIZ NETWORK SOLUTIONS 9/2019 – Present
Field Service Technician – Installations
Installed, moved, upgraded, and configured desktops, monitors, printers, VOIP phones, peripherals, routers, Wireless Access Points, and other networking equipment for Edward Jones financial offices throughout Colorado and neighboring states
Built and mounted cabinets to store cable modem, router, VOIP router, UPS, and other networking hardware
Ran, terminated, and connected CAT5 cables throughout offices of many different types and sizes
Traveled to Edward Jones branches throughout Colorado to perform maintenance, break-fixes, and replace equipment as needed
Used ServiceNow for ticket and asset management
Provided phone support to Edward Jones staff throughout the country
IT SERVICES, JEFFERSON COUNTY COLORADO 1/2019 – 9/2019
Technical Support Analyst
Provided first and second tier support for hardware and software
Used SCCM to image user systems
Trained County employees on new software and hardware upgrades
Created new user accounts in Active Directory and Office 365
ELLUCIAN, COLLEGE OF SOUTHERN NEVADA 10/2007 – 12/2018
Technical Support Specialist II
Used SCCM to restore and image user systems
Served as Project Lead to upgrade 250 obsolete end-user PC’s to current technologies.
Performed hardware, software, and network troubleshooting for thousands of users
Performed troubleshooting on Android and Apple mobile devices
Created knowledgebase articles documenting the use of various hardware/software platforms
Set up many different types of 3rd party peripherals for various departments
Installed, configured, and performed maintenance on printers and print servers
Trained faculty and staff on new software and hardware upgrades
Managed user accounts and computers with Active Directory
STATE OF NEVADA 1/2005 – 9/2007
Administrative Assistant
Assisted personnel with computer-related issues
Organized and maintained filing system
Performed basic administrative tasks
SHIFT 4 CORPORATION 4/2002 – 8/2004
Customer Support Technical Lead/Supervisor
Supervised staff of 10 employees
Provided first and second tier phone support for hardware and software
Trained new employees on proprietary software and help desk procedures
Upgraded and installed company software for clients via phone
Researched customer service logs for common problems and trends
EDUCATION
BA DEGREE, PSYCHOLOGY
SUNY OSWEGO
OSWEGO, NY
2001
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