GRETCHEN BENEDETTINI

ACCOUNT MANAGEMENT – CUSTOMER SERVICE – STRATEGIC PLANNING

CONTACT

714-***-****

ad3rju@r.postjobfree.com

Highly skilled professional proficient in Microsoft Office (Excel, Word and Outlook). Experience in office management which includes filing, answering phones, correspondence, scheduling appointments and travel arrangements while providing support for multiple projects. Exceptional customer service skills having worked in Consumer Affairs and Reception positions which require communication and relating with customers via phone, email and in-person. Experienced in City and County positions working with staff and residents for the respective agencies. Quick and able to adapt to new programs, projects and skill sets needed for specific departments and record keeping as well as resolution. Documentation is clear, concise and specific to a project or assignment so when picked up by another employee little or no questions to how, why and when a task was completed.

SKILLS

Account Management

Strategic Planning

Customer Service

Documentation

Time Management

Typing 80+ wpm

Data Entry / Analysis

Project Management

Documentation

EXPERIENCE

Jaguar Land Rover Los Angeles

2023 - 2024

Loaner Fleet Coordinator supporting 6 Service Advisors, Service Manager, Service Director, General Manager and entire Sales team. Manage and coordinate 88 loaner vehicles and contracts, their registration, fueling, cleaning, maintenance and repairs as needed. Coordinate reservations as well as adhoc requests daily which includes opening/starting and closing/finishing contracts. Collection of fees, deductibles, opening insurance claims, researching and collection of traffic violations and communicating directly with customers. Provide weekly status reports of loaners out 11+ days, rentals for those at 12+ days and weekly invoice reviews for rentals. Daily updates with management, service and customers as needed. Excellent customer support and communication with customers as no one wants to be without their vehicle.

Huntington Beach Staffing / Mattson Resources / Express Employment

2021 - 2023

Administrative Clerk and Receptionist positions which included City of Huntington Beach, Los Angeles Country Recorder and County Clerk, BJ’s Restaurant Corporate Office, Intertek – ATI and JMG Security Services.

All required consumer assistance, face to face as well as by phone and email. Tasks included documentation, data analysis, proofing records, accounts payable, data entry and support of multiple departments at the same time.

Hyundai Motor America Corporate Office

2019 – 2021

Regional and Executive Case Manager – handling regional dealerships, customers and warranty/recall cases. Also supported the Executive Management team on their priority cases as well as prepared documentation for legal cases. Also wrote documents for case management training and use companywide, trained and mentored new case managers as well as covered multiple regions when a case manager was overwhelmed.

Provided documentation on all cases and transferred any legal or Lemon cases to inhouse legal team. Maintained database on customers, reviewed, researched and provided recommendation for Customer or Dealer Goodwill Assistance. Daily case load was 100+ cases at a time.

Enjoyed providing customers with answers, assistance and understanding of their product, services, warranty and maintenance. Also excelled in building dealership relationships with Hyundai and Dealerships.

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EDUCATION

National University

1986 – 1987

Degree in Business Management & Computer Programing – Suma Cum Laud & Deans List

CSU – Fullerton

Business Management and Business Law studies – Zeta Tau Alpha Fraternity