Operations Manager Business Development
Resume:
CARA MCCONNELL
CORPORATE OPERATIONS MANAGER
239-***-**** **********@*****.*** Fort Myers, Florida 33916
CAREER OBJECTIVE
Results-driven self-motivated business development executive with 20 plus years' experience in Operations Management by building relationships, cultivating partnerships, and exceeding aggressive business goals through expert lead generation, business development, and sales management. Works well remotely and on-site with teammates, clients, and senior-level officers. Expertise in establishing and executing processes, procedures, and policies to increase compliance, productivity, and profitability. Skilled in meeting management, team building, strategic sales planning, training, and analytics. Well versed in educating clients, teaching at sales seminars, and training sales staff implementations of strategies. Excel at understanding the value of data as it relates to all operational efficiencies for day-to-day management of the organization. Large venue setup as well as design experience.
SKILLS
Standard Operating Procedure Customer Accounts Management
CRM Software Sales Expertise Motivational Leadership
Negotiations Expert Strong Dealer Closer
Marketing Strategies Analytical Problem Solver
Tradeshow Events Marketing Specialist
WORK EXPERIENCE
Corporate Operations Manager Consultant Florida September 2022 – Present
Create SOP materials and provide instruction on new operational procedures.
Facilitated with senior leadership team to develop strategies for improving operational performance.
Identified root causes of problems within operations, developed solutions, and monitored progress towards resolution.
Reviewed existing policies and procedures related to operations activities and updated them as needed.
Customer Communication – Develop an Owners Club, Ambassador Program & Social Media Overhaul
Licensed Florida Realtor
Realty Group – Florida November 2020 - May 2023
Licensed Texas Realtor
Texas Realty - McConnell Group Texas July 2010 – November 2020
Developed strong relationships with clients to provide exceptional customer service specializing in negotiations, inspections and closing.
Demonstrated excellent communication skills, both written and verbal, when interacting with clients, colleagues, and other professionals in the industry.
Prepared documents such as Title work for mobile homes VIN titles, purchase agreements, deeds, closing statements, ensuring accuracy of information provided by all parties involved.
Collaborated with mortgage lenders, appraisers, title companies, attorneys and other professionals as needed.
Corporate Operations Manager
Eagle Landing Lodge LLC Texas July 2000 - July 2010
Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project.
Created and enforced policies and procedures to support compliance.
Ensured effective communication among staff members by providing training when necessary.
Established operational policies, procedures, standards, and objectives in alignment with organizational goals.
EDUCATION
BACHELOR OF ARTS (B.A.) IN CORPORATE COMMUNICATIONS
Stephen F Austin State University, Nacogdoches, Texas Graduated May 1992
Relevant Coursework
Corporate Business Strategies, Public Speaking, Media - Television & Radio
Awards & Honors : Magna Cum Laude
CERTIFICATIONS
Licensed Realtor - Florida & Texas
REFERENCE
Juliana DaCosta
DaCosta School of Real Estate
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