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Client Relations Quality Control

Location:
Dallas, TX
Posted:
February 19, 2024

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Resume:

Carlos Sarmiento-Letran

*** ********* *** **.

Allen, Texas 75002

703-***-**** Mobile

ad3ria@r.postjobfree.com

PROFESSIONAL SUMMARY

An accomplished results-driven professional focused on sales with outstanding client relations and problem-solving skills. Prioritize and multi-task to meet the demands of concurrent deadlines; Innovative with leadership skills that provide direction to clients. Detail-oriented and focused work approach ensures accuracy of completed duties. Great communicator with demonstrated success in building profitable relationships with clients. Superb track record for consistently exceeding sales quotas.

As a Chef and consultant have worked side to side with some of the most successful chefs in the US such as Declan Horgan, Tom Crenshaw, Assisi creating amazing menus and menu items for many restaurants such as Xiquet, Mezeh and Smack

Bilingual English/ Spanish

Certifications

Computer - Jennark, and MRI, MRIS (Property Management). Aloha, Micros, Squirrel, ISISPOS and Dineware (POS) Microsoft Word, Microsoft Excel and Microsoft Outlook. Food Manager Certified, ServeSafe Certified, ServeSafe Alcohol Safety Certified and First Aid certified

EXPERIENCE

OWNER AND OPERATOR OF THE FOLLOWING LLC

SR HOMEREMODELING LLC

SR HOME AND COMMERCIAL CLEANING LLC Georgetown, DC 10/2019 – 12/2023

AREA SUPERVISOR ARCH FELLOW (MCD)

DALLAS, TEXAS 2/2021– 09/22

Responsible for the opening of 6 restaurants

Insuring staffing, training and development of the team

Establishing a course of action for my teams to accomplish specific goals

Meet targets (sales, transaction growth, profitability to plan

Identifies restaurant sales growth opportunities (projections, staffing, schedules)

Coaches GMs and DM to adopt a sales building mindset and encourages team building activities

Identifies opportunities through analyzing key data sources

Leads the recruiting selecting, retention and onboarding of managers to ensure high quality talent is in place

XIQUET & SLATE WINE BARNGENERAL MANAGER

Washington, DC 09/2019 – 02/22

Responsible for the opening of 2 restaurants

Insuring staffing for both restaurants for both BOH and FOH

Responsible for the day to day operations of the Restaurants to include both catering and, dine in.

Ensuring and reviewing all reports due to corporate office in a timely manner.

Responsible for creating a safe and fun environment

Proper scheduling to meet business demands while maintaining a proper labor cost

Purchasing and establishing proper controls for all outlets

Entering and maintaining controls of menus via POS

Responsible for quality control and presentation of food and, quality of such\

Responsible of the constant training of staff and, future leaders

Development of managers for both restaurants

Controls of inventories responsible

Responsible of stores total GP and P&L

RESTAURATEUR / MULTI UNIT GENERAL MANAGER

Chipotle Washington, DC 07/2014 – 8/2019

HEAD COACH MULTI UNIT

Sweetgreen Georgetown, DC 10/2016 – 09/2018

Responsible for the day to day operations of the Restaurants to include both catering and, dine in.

Ensuring and reviewing all reports due to corporate office in a timely manner.

Responsible for timely deliveries of catering orders

Proper scheduling to meet business demands while maintaining a proper labor cost

Purchasing and establishing proper controls for all outlets

Assist the corporate office with constant staff training

Entering and maintaining controls of menus via POS

Responsible for quality control and presentation of food and, quality of such\

Responsible of the constant training of staff and, future leaders

Developed 2 General managers and, several supervisors.

Responsible for the opening of 2 restaurants

Controls of inventories responsible

Responsible of stores total GP and P&L

INDEPENDENT CONSULTANT / GENERLA MANAGER

Mezeh Mediterranean Grill and Smak Sandwiches, Soups and Salads Annapolis, MD 05/2013 – 07/2014

GENERAL MANGER

Roti Mediterranean Grill Washington, DC 05/2012 – 05/2013

Assisted with both creation and development of menus for both restaurants

Trained both BOH and FOH staff for both restaurants

Responsible for the day to day operations of both Restaurants

Assisted with the creation of training material and SOPs for both restaurants

Ensuring and reviewing all reports due to corporate office in a timely manner.

Responsible for timely deliveries of catering orders

Proper scheduling to meet business demands while maintaining a proper labor cost

Purchasing and establishing proper controls for all outlets

Assist the corporate office with constant staff training

Responsible for quality control and presentation of food and our serving staff

Controls of inventories responsible

Responsible of stores total GP and P&L

Developed GMs & supervisors for both restaurants and are now set for success

Purchasing and establishing proper controls for all outlets

Assist the corporate office with constant staff training

Entering and maintaining controls of menus via POS

Responsible for quality control and presentation of food and our serving staff

Controls of inventories responsible

Responsible of stores total GP and P&L

DIRECTOR

Dan & Brad’s Restaurant at the Hilton Arlington Arlington, VA 2006 – 2012

Responsible for the day to day operations of the Restaurant, Room Service, Executive Lounge

Manage 4100 sq of flexible catering space

Ensuring and reviewing all reports due to corporate office in a timely manner.

Proper scheduling to meet business demands while maintaining a proper labor cost

Beverage purchasing and establishing proper controls for all outlets

Create wine and beverage menus

Assist Chefs with the creation of food menus and creative beverage menus

Entering and maintaining controls of menus via POS

Responsible for quality control and presentation of both food and beverage in outlets

Marketing and sales of all outlets

Creation and placement of SOPs and controls of inventories

Assist Sales with creation and design of formats used for sales purposes.

Assists Banquets Department with event planning and coordination of staff as well as scheduling

ASSISTANT REALTOR

Laughlin Miller Realtors McLean Arlington, VA 2005 – 2006

Assisted with Realtors with the search, and display of properties to costumers

Provided residential mortgages for clients using various programs including FHA, VA, Conventional, Stated Income and Down Payment Assistance.

Determined the goals of clients and communicated their options.

Completed and submitted client loan applications.

Worked closely with settlement to ensure that all outstanding requirements were met.

Maintained current database of clients and prospective clients

Advised clients of potential ways to approve their credit rating and assisted with credit repair.

CORPORATE TRAINER/BARTENDER

Rio Grande Café Arlington, VA 1998-2005

Supervised a staff of 15 servers during each shift.

Trained all new personnel to succeed in a festive, yet professional atmosphere.

Pre-screened potential employees to determine eligibility for an interview with management.

Balanced cash registers against daily receipts.

Built a regular clientele by ensuring that customers are treated well and enjoy themselves.

EDUCATION

Northern Virginia Community College -Criminal Justice and Liberal Arts Annandale, VA

Northern Virginia Association of Realtors -Licensure Course Falls Church, VA

Washington Lee High School -General Diploma Arlington, VA

References are available upon request.



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