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Customer Service Security Officer

Location:
New York, NY
Posted:
February 19, 2024

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Resume:

SAADATULLAH KHWAJA Phone: 917-***-****

***-** **** ****** *** #226

ad3rhz@r.postjobfree.com

Flushing, N Y 11355

Objective: To seek job opportunity with my work experience with education at any level. EDUCATION

City University of New York QueensBorough Community College, NY 09/1995-01/2001

* Completed AAS in Electronic & Computer Engineering Technology

* Courses in Qbasic, C, Unix, Linux, win NT 4.0, Novel Netware, MS Office, Excel, Access Dean's List (3.3 GPA)

American Software Technologies, Flushing, NY 11/1999-08/2000

* Certified training for A+ and MCSE 4.0

Security Certifications

Eight hours, sixteen hours, and fire guard F00.

EMPLOYMENT

NYPD 1 Police Plaza NYC NY 06/19-present

Traffic Agent

Public safety “ pedestrian safety, motorist safety “ Help assist NYPD with various public and official details, emergency situation Also help NYC public, such as medical, accident or any other incidents. Allied Universal Long Island City NY 02/2017-09/2019 Security Officer DCAS

* NYPD Tow pound at College point Queens facility.

* Rover duties are no tress passing by entering inside tow pound and to check proper access control for the responders in the lot.

* Redemption duties to check area for safety and security for employees and responders.

* Exit gate duties are to make sure no unauthorized person enter the lot.

* Rover duty to ensure that only authorized personals is inside the tow pound facility by checking ID and tow pound passes provided by NYPD traffic.

* Daily login in the log book and daily incident reports. Aviation Safeguards LGA, NY 01/2009-present

Also worked at JFK Terminal 4 06/199*-**-**** as screener. Duty Manager

* Manage security such as building security, road guards, document verification agents and fire guards,

* Manage customer service agents such as wheel chairs, baggage handlers, and sky cabs.

* Administrative duties such as scheduling employees and discipline action for anyone who disobey company policy.

*Customer service such as wheel chair assistance, help airline customer to direct their boarding gates or terminal amenities, and help assist to find their luggage or lost items.

*Repots such as, daily incident, accident, administrative reports, disciplinary action,

*Screener such as screen charter flights passengers and random searches all airport employees. Checker Management LIC NY 01/2010-02/2017

Self Employee

* Drive Yellow Cab part time bases.

* Provide public transportation by driving yellow cab to NYC Customers in all five boroughs

* Kept yellow cab in immaculate conditions with mechanically in tuned for safe and comfort for passengers during their trips.

* Pick up and drop off customer’s most efficient and safest way to avoid any traffic delays, accident or any customer complaints and injuries.

Dial A Car Brooklyn, NY12/2006-06/2009

Self Employee

* Customer Service

* Provide ground transportation Dial A Car Clients Tri-State Area with promptness and safety.

* Billing, budgetting

Duane Read New York, NY 06/200*-******

Assistant Manager

* Customer service

* Placing store orders

* Receiving and shipping merchandise

* Auditing cashiers

* Control shrinks

* Managing store/employees

* Manage stock room

* Inventory

* Planograms

Cab Watch, a Program of Citizens for NYC, New York, NY 03/2000-11/2005 Training Manager

* Train New York City cabdrivers to report crimes and emergencies to 911

* Part of Organizing Committee for member events and annual fundraisers

* Work with New York Police Department and Taxi and Limousine Commission to increase outreach to cabdrivers safety.

* Use Power Point, Excel and Word to design and develop company brochures

* Edit and create periodic newsletters and articles for members Summit Security Services. JFK T/4, NY 12/2001-06/2005 Also worked JFK from 10/1995-01/1997 as sreener.

Screener/Seurity officer

* Screened ariline customer via exray machine and metal detector

* Emergancy evacuations drill

* Provide customer Service to airline passengers

* Aircraft & building security

TSS/IBM, New York, NY 04/1997-02/2000

Customer Engineer/Level II Tech Support

* 02/01/1999 successfully course completed YPC46, IBM Desktop systems

* Technician for IBM and non-IBM's products such as desktops, cash registers, and all types of printers including dot matrix, laser, thermal and inkjet

* Set up Local Area Networks and Wide Area Networks with network cables and Ethernet cards

* Responsible for various accounts such as Gap, Path Mark, Genovese, Old Navy, Banana Republic, and Key Food

* Managed inventory and maintained daily reports

* Certified sales representative for IBM desktops and servers Ability to repair computer hardware, and proficient in schematic diagrams PERSONAL

- Served in the United States Marine Corps, honorable discharge as E3

- Good leadership, communication, inter-personal and customer service skills



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