Customer Service Call Center

Peggy Stowe ********************@*****.***

Inbound Contacts Representative / 580-***-****

Customer Service Kingston, Oklahoma

Dependable and caring professional with a strong

background in customer service and office

administration. I am looking to use my skills as an

Inbound Contacts Representative / Customer Service

role. I bring a record of accomplishment of supporting

high customer satisfaction and handling escalated

queries and complaints efficiently.

Work Experience

Customer Service

Alorica Call Center

November 2018 - August 2023 • Durant

Interacted with customer to quickly handle escalated queries and complaints. Addressed and resolved client or customer inquiries to foster superior standards of service. Maintained customer satisfaction by gathering actionable insights and offering solutions. Followed up with customers to drive satisfaction and gain service feedback.

Customer Service

ALORICA WAH

April 2020 - May 2023 • WAH

Interacted with customers to handle escalated queries and complaints swiftly and efficiently. Addressed and resolved client or customer inquiries to foster superior standards of service. Supported high customer satisfaction by supplying prompt and correct responses.

Office Administrator

MENTAL HEALTH SERVICES OF SOUTHERN OKLAHOMA, Tishomingo

Managed office operations and equipment, ensuring smooth daily operations. Coordinated administrative activities to support team efficiency. Handled customer inquiries and complaints, supporting elevated levels of customer satisfaction.

Administrative Secretary

Mental Health Services of Southern Oklahoma, Tishomingo

October 2013 - May 2018 • Durant

Created, supported and entered information into databases. Scheduled and confirmed appointments for clients, customers and supervisors. Located and attached proper files to incoming correspondence. Ordered and dispensed supplies to support office inventory. Typed and distributed meeting notes and routine correspondence. Greeted visitors and callers, handled inquiries, and directed them to the proper person according to their needs. I searched to find needed information, using such sources as the Internet. Made copies of correspondence and other printed material. Operated office equipment, such as fax machine,

copiers and phone systems and arranged for repairs when equipment malfunctioned.

Education

Murray State

ASSOCIATE Degree

May 2014 - June 2016 • Tishomingo, OK

Skills

Complaint Resolution, Customer Satisfaction, Inbound Contact, Handling office equipment

to support team efficiency. Handled customer inquiries and complaints, supporting elevated levels of customer satisfaction. Gained valuable experience working with customers both in person and in a call center environment. Gathered and analyzed customer feedback to improve service delivery.

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