Ashley Brooks

Organized Retail Manager bringing strengths in handling work independently and solving routine problems without oversight. Offers expertise in delivering results and exceptional customer service with the ability to quickly learn new processes. North Canton, OH 44720

ad3rhs@r.postjobfree.com

+1-330-***-****

• Culture development

• Customer service management

• Loss prevention

• Operations oversight

• Oversee administrative functions

• Cost control and budgeting

• Proven to deliver exceptional results

Authorized to work in the US for any employer

Work Experience

Branch Manager

Woodforest National Bank - Massillon, OH

November 2023 to Present

• Served as primary point of contact for customers, providing assistance with account maintenance and transactions while educating them on banking products offered by the financial institution.

• Managed daily bank operations by processing customer transactions including withdrawals, deposits, money order/cashiers checks, disputes, and account opening/closing.

• Increased sales revenue by implementing targeted marketing strategies and effective sales techniques to continue to grow the profitability of the financial institution.

• Execute successful daily operations as a leader in the business through successful business demand scheduling, coaching and continuous development.

Store Manager

American Commodore Tuxedo - Canton, OH

November 2020 to August 2023

• Managed inventory control, cash control, and store opening and closing procedures.

• Demonstrated strong organizational and time management skills while managing multiple projects.

• Enhanced store sales by creating visually appealing and strategically placed product displays.

• Interacted well with customers to build connections and nurture relationships.

• Proven ability to develop and implement creative solutions to complex problems. Store Manager

Charlotte Russe - Canton, OH

September 2019 to November 2020

• Operate a profitable store by controlling labor cost with an efficient schedule being worked by the team.

• Recruiting, hiring, developing and retaining staff

• Drive sales by engaging with customers, promoting additional items to build the average ticket both on the sales floor and at the POS.

• Analyze the business and prepare a plan to achieve goals with the ability to quickly pivot if those metrics weren't being met.

• Daily opening/closing as well as POS operations including updating customer profiles, cash/credit transactions and loyalty registration.

Head Cashier

Lowe's - North Canton, OH

May 2019 to September 2019

• Taught employees fundamentals of register use, merchandise scanning and customer service.

• Processed both cash and card purchases and returns.

• Worked with floor team and managers to meet wide range of customer needs.

• Performed store opening, closing, and shift-change actions and assured proper protocols were being followed.

• Provided backup support during high traffic periods by stepping into cashier roles when necessary. Assistant Store Team Leader

Pet Supplies Plus - Canton, OH

October 2018 to May 2019

• Work alongside the Store Team Leader to operate a presentable and profitable store while maintaining and growing relationships with our customers and team members.

• Manage and control inventory through suggested ordering systems as well as writing physical orders to meet the needs of our customers on mobile systems as well as computer systems

• Operate a POS system while completing sales with multiple types of tenders including but not limited to cash, check, credit card payment

• Managing a well and presentable live small animal department including fish, reptiles, ferrets, gerbils, hamsters, and guinea pigs

• Educating customers on the products offered in-store

• Daily opening and closing procedures which include but not limited to balancing tills, creating deposits, writing orders, responding to and composing emails Store Manager

Pet Valu - North Canton, OH

April 2017 to September 2018

• Operate a successful, profitable store while growing customer loyalty to the company and store brand

• Hire and train all new team members in passionate selling and product knowledge through hands-on learning as well as computer-based training

• Merchandise and inventory updates per company guidelines and expectations with/without planogram direction

• Write a bi-weekly schedule of all associates ensuring customer service, cost controls, and training objectives are met

• Planning successful in-store events as well as participating in outside events with rescue and pet- friendly partners

• Cash handling and operation of a POS system including clerical and monetary processes. Assistant Manager Operations

Aeropostale - Canton, OH

July 2016 to March 2017

• Managed daily operations, ensuring smooth functioning of the organization and consistent delivery of high-quality services.

• Maximized customer satisfaction through attentive service and personalized recommendations based on individual preferences.

• Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.

• Interacted well with customers to build connections and nurture relationships.

• Performed store opening, closing, and shift-change actions and kept record of daily operational paperwork in a organized fashion.

Associate Manager / Dock to Stock Lead

Big Lots - Massillon, OH

September 2010 to January 2016

• Daily opening/closing operations, cashiering, handling all forms of payment such as cash, check, credit/ debit card, change orders, safe counts

• Truck unload and merchandising.

• Data entry for vendor receiving, truck bill of ladings, inventory adjustments

• Supervise store associates and use company coaching methods to drive results and develop team members.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Conducted interviews to assess applicants relevant knowledge, skills, experience and aptitudes. Health and Beauty/ Cosmetics Department Manager

Walmart - Massillon, OH

2006 to 2010

• Maintain inventory/prevent shrink of 2 of the largest shrink departments in the store.

• Provide excellent customer service throughout the store while providing product knowledge.

• Customer service/Cashier; process returns, explain policies, direct customer concerns/complaints to management, answer multiple phone lines bringing in incoming calls and directing them to the appropriate personnel.

• Money center associate which includes cashing government and payroll checks, process western union transactions.

Customer Service Specialist ( Head Cashier )

Big Lots - Canton, OH

2003 to 2006

• Answer multiple phone lines and assist the customer, direct them to the appropriate department

• Supervise and train new cashiers

• Assist in daily closing procedures including till reconciliation, filing of daily paperwork and sales logs.

• Performed cash, card and check transactions to complete customer purchases.

• Exceptional customer service.

Education

Some College in Human Resources and Business Management Stark State College - North Canton, OH

August 2019 to June 2020

High School Diploma in General Studies

Mckinley Senior High School - Canton, OH

August 2001 to June 2005

Skills

• Leadership

• Microsoft Outlook

• Microsoft Excel

• Microsoft Word

• Communication skills

• Customer service

• Recruiting

Contact this candidate