SUMMARY HIGHLIGHTS

Hard working and energetic with

Established track record of exceptional with result

top-rate leading and dynamic in

Excellent communication skills

any position.

Energetic

Resolution-oriented

Compelling leadership skills

Exceptional multi-tasker

Effective Management

Complex Project Negotiations

ACCOMPLISHMENTS

Developed highly effective training strategies as Manager of a 25+ team. Exceeded Management Goals with an 18% quarterly increase.

EXPERIENCE

November 2018- October 2023

Verizon

Finish top in sale

Meeting monthly goals consistently

Handled all administrative aspects of the sale including

Completing customer contracts and warranties pulling products from inventory

Provide customers with products and solutions while generating sales by using passion for cutting edge technology

Organize and oversee store and conduct store inventory

by creating accurate quotes

Setting expectations for daily weekly, monthly goals and how to achieve them

Creating competitive work environment to reach end of month goals

Word, excel and e-mail used daily

October 2014 – Oct 2023

AT&T Retail Sales Consultant

Directly responsible for assisting new and existing customers

Desire to meet and exceed sales goals

Sell all products and services offered by the company

Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features

Maintain knowledge of competitive offers and provide critical market feedback to the Store Leader regarding local competition and product/service needs

Desire to stay up-to-date on all the latest entertainment and data technology and devices such as Wi-Fi, data services and TV entertainment tools

Handle customer situations and make equitable decisions for the customer and the company

Solicit, coordinate, schedule, and participate in community events

Perform other duties as assigned by sales management

Participate as a “team player”, constantly supporting other team members Set an example of high personal and professional conduct for employees and others

Create the ideal customer experience with each customer interaction

Sell all products and services offered by the company

January 2012 – October 2014

T-Mobile

Retail Store Manager

Comply with and learn all T-Mobile and Collins Mobile, LLC's policies and operating procedures

Staff your location based on the needs of your store, while following the hiring requirements of T-Mobile and Collins Mobile, LLC

Train your team on all upcoming promotions, software and policy changes

Responsible for opening and closing store procedures

Develop a marketing strategy to attract new customers and introduce new devices to new/existing customers

Handle store inventory, payments, and cash transactions

Motivate your team to reach and exceed sales/store goals Answer customer questions about billing, upgrades, cellphone/device compatibility, and device features Set-up the store for T-Mobile promotions

Maintain a neat and clean work place always

Greet customers upon entering your location

Resolve/assist customer issues with their device, billing or any questions they might have

April 2009 – January 2012

Radio Shack

Key Holder & Sales Lead

In charge of meeting sales goals everyday.

Key holder to the cage with high price items.

Person in charge when Store Manager or Assistant Manager weren't present.

Jan 2007 – February 2008

J. I. T. Distributing

SAP USED DAILY

Warehouse Technician Managed paperwork

Forklift technician

Assist in truck loading and unloading using forklifts and manual lifting

Assist in order pulling and with the daily return process

Ensure safe operation of manual pallet jacks, forklifts, and reach trucks

Ensure that all of our products are free from damage by visual inspection

Assist with various projects, product maintenance and storage

Maintain clean and safe working area throughout the shift

Label, sort, wrap, tie, pack and re-stack product when necessary

Contact this candidate