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Mental Health Customer Service

Location:
Lincoln, NE, 68510
Salary:
Negotiable
Posted:
February 19, 2024

Contact this candidate

Resume:

Hope Estrada

Lincoln, NE *****

ad3rfs@r.postjobfree.com

+1-480-***-****

Licensed Independent Clinical Therapist with a Masters Degree in Social Work with 20 years of years of experience helping individuals with social and

emotional issues develop techniques to manage

daily challenges, regulate emotions and develop problem solving skills. I have training in Cognitive Behavioral Therapy, Mindfulness and EMDR.

Authorized to work in the US for any employer

Work Experience

Therapist

College View Harmony Health, LLC - Lincoln, NE

March 2021 to Present

• Therapist working with individuals age 11 and up.

• Utilize CBT, Mindfulness and EMDR therapies.

• Currently working on updating the policy and procedures manual. Youth Program Director

CenterPointe - Lincoln, NE

December 2022 to October 2023

• Coordinated and continued to develop and expand The Youth Mental Health Diversion Program and Youth Programs.

• Developed Policy and Procedures for the Youth Outpatient programs.

• Supervised the Individual team members for the Youth programs and provided clinical support and lead team meetings to ensure individuals served were being provided the tools to meet their individual growth.

• Provided opportunities for 1:1 coaching as well as student social work supervision. Therapist

Broadstep Behavioral Health,Inc - Lincoln, NE

August 2021 to December 2022

Individualized treatment plans addressing family

relationship problems, destructive patterns of

behavior and other psychosocial issues.

• Guided clients in development of skills and

cognitive behavioral therapy techniques.

• Tracked progress according to goals for

interventions.

• Currently working with adult males with

development disabilities and mental illnesses.

• Complete initial and quarterly functional

assessments and behavioral support plans.

• Complete weekly and daily therapeutic

schedule.

modalities using CBT, Mindfulness Skills and DBT

skills. Pro-act

Intensive Family Preservation Therapist

Paradigm Direction - Omaha, NE

April 2021 to August 2021

• I worked with families who are at risk of having their children removed from the home. I work with families for six weeks using family systems theory, ABC model, parenting skills as well as CBT and DBT therapies. The work is intense and rewarding. Working with parents and their children and having the ability to watch the changes and the growth was amazing. I chose to leave due to the inability to work a second job. The salary and cost of living in Nebraska did not align with information provided at time of hire.

Program Therapist

US Healthvest - Marysville, WA

April 2020 to April 2021

Performs social services functions to include assisting patients in meeting their bio psychosocial needs while enabling them to access through therapeutic treatment skills to achieve their optimal level of emotional health.

• Providing basic consultations, teaching, complete specialized clinical social work services for patients/ families receiving care, crisis interventions, short term and long term family therapy.

• Providing information and referrals as needed.

• Other duties as assigned.

Therapist

Compass Health - Arlington, WA

December 2019 to April 2021

• I relocated to Nebraska from Washington State. The pandemic created barriers for my daughter’s high school experience. I wanted to relocate with the intent to attain my independent license and continue to work as a therapist and utilize motivational interviewing and cognitive behavioral techniques. Quality Assurance Assistant Manager

Gila River Health Care - Sacaton, AZ

August 2013 to November 2019

Participated as a member of the Quality Improvement Committee to identify areas for improvement and develop tools to measure and track data for outcomes.

• Participated in clinical staffing's to help facilitate best practice methodology and to ensure clients in need of Out of Home placement are referred to least restrictive environments.

• Participated in the analyzing, interpreting and summarizing of data in order to develop action plans toward improved outcomes.

• Worked to cultivate positive relationships with contracted providers to facilitate improved communication, compliance with state guidelines and most importantly provide a safe environment for clients.

• Provided ongoing communication with staff to facilitate implementation of processes for assessment and documentation, as well as recommendations to improve process. Case Manager

Gila River Health Care - Sacaton, AZ

August 2008 to August 2013

• Provided case management for children, adults and families in the Gila River Indian Community.

• Responsible for concurrent assessments, service plans, progress notes, coordination of care with providers. Worked collaboratively with the client and family to foster progress toward goals. options and services to meet individual client needs

• Coordinate with schools to help support children with emotional and behavioral health needs to facilitate progress towards goals.

• Collaborated with interdisciplinary teams to promote positive relationships and communication within the behavioral health department to promote improved process and continuity of care.

• Worked with Tribal Social Services to advocate for the client and family and develop appropriate and attainable goals toward reunification.

Case Management/Counselor

Helping Associates - Casa Grande, AZ

January 2008 to August 2008

• Responsible for concurrent assessments, service plans and documentation of progress.

• Provided counseling to individuals and families to foster progress toward goals.

• Participated in group and individual staffing.

• Worked with other agencies in the community to collaborate and develop resources for clients. Case Manager

A New Leaf of Arizona - Mesa, AZ

August 2005 to January 2007

• Completed intakes for families in need of emergency shelter.

• Provided support during times of crisis and during a period of transition.

• Provided resources and collaboration with schools, 12-step programs, employment and housing organizations as well as child care.

Admissions Coordinator

Social Model Recovery - Azusa, CA

May 2004 to January 2006

Participated in the assessment and interviewing of potential clients for a residential treatment program for individuals with co-occurring behavioral health diagnosis.

• Coordinated with court, hospitals, probation officers as well as county jails to facilitate the interviewing and assessment process of potential clients to coordinate admission to treatment.

• Completed service plans and clinical documentation and submitted for approval through state health plan as well as private insurance companies.

• Facilitated educational groups multiple times per week. Counselor

Social Model Recovery - Upland, CA

May 2004 to May 2005

• Assisted Agency in the collection of data for grant funded substance abuse program.

• Analyzed data to support funding.

• Provided case management and counseling for adolescents recently court ordered for substance use treatment.

• Provided cognitive and motivational enhancement therapies to facilitate individual, group and family counseling.

Prior work history available on request

Education

Masters of Social Work in Social Work

University of South Carolina - Columbia, SC

May 1999

Bachelor of Social Work in Social Work

Columbia College - Columbia, SC

1994

Skills

• problem solving

• Case Management

• Individual / Group Counseling

• Child & Family Counseling

• Mental Health Counseling

• Behavioral Therapy

• Crisis Intervention

• Group Therapy

• Research

• Behavioral Health

• Crisis Management

• Program Development

• Social Work

• Administrative experience

• Microsoft Office

Certifications and Licenses

Washington State Driver’s License

Washington Social Work License

Additional Information

I am currently 1/3 complete in the process of attaining my clinical hours toward my Independent License for Social Work. I am currently A Licensed Associate Level Social Worker In Washington. I have someone supervising my clinical hours and is committed to helping me attain my goal.



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