Customer Service Representative

GERSON HODGSON

Customer Service

Conflict Resolution

communication

Multi-tasker

Time management

Team work

S K I L L S

954-***-****

West Palm Beach

**************@*****.***

E X P E R I E N C E

Customer Service Representative 2018-2019

Called the customers to collect payments for medical debt Negotiating payments while continuing to build a positive relationship with customers

Performed telephone contact with customers according to guidelines and standards to ensure payment

Managed collection efforts with a high level of persuasiveness and professionalism.

ONE LINK BPO- FITBIT

Provided support as a customer service representative assisting customers with smartwatch troubleshooting.

Perform regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction. E D U C A T I O N

2007-2011 Moravian High

School Bachelor in CC and LL

SECONDARY SCHOOL

University of Unicit

2012-2016

LANGUAGE

English - Native

Spanish Fluently

C E R T I F I C A T I O N

clinical pharmacology

2016

BACHELOR DEGREE

PHARMACEUTICAL

CONNECT INTERNATIONAL LLC

Debt Collector -2022 -2023

CARHART PLUMBING

Plummer Technician /current

Lead the installation and repair of plumbing systems, water lines, pipe fixtures, toilets, sinks, and drainage systems for home remodeling projects.

Analyze blueprints to identify potential risks and project roadblocks and conduct inspections of piping systems to diagnose root causes.

Interfaced with customers to identify issues, provide recommendations for pipe replacements, and deliver high-quality customer service.

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