REKA SENTHILKUMAR

+1-437-***-**** ad3rem@r.postjobfree.com Scarborough, Toronto, ON.

OBJECTIVE:

As a dedicated professional, I am excited to apply for the warehouse associate position. With my practical approach and genuine passion for customer service, I believe I can contribute positively to the team and help elevate the shopping experience for customers.

SUMMARY OF SKILLS:

Customer Service and Telecommunication Experience.

Proficient with Microsoft Tools, such as Microsoft Word, Excel, PowerPoint and CRM.

Good Communication skills.

Excellent team player and willing to collaborate with people of different background.

Reliability: Punctual person who meets the deadline on time.

Organized: Excellent planning skills and multitasking when needed.

Hardworking: Work with passion and dedication.

Quick learner: Learn new things quick and easily.

Excellent skills in math and arithmetic.

PROFESSIONAL EXPERIENCE:

Customer Care Executive-First Source Limited September 2009 - Feb 2012

Handled all incoming calls to answer their queries or troubleshoot the problems.

Resolved most of the complaints over voice support and logged them in CRM.

Raised appropriate tickets in ticketing system for high-priority issues.

Handled escalated customer complaints efficiently, minimizing the risk of further dissatisfaction / negative feedback.

Assisted VODAFONE customers with billing inquiries by providing account information and updating details.

Addressed and resolved client or customer inquiries to foster superior standards of service.

Senior Process Executive-AEGIS Limited January 2007 –August 2009

Provided excellent customer service to corporate clients, including troubleshooting inquiries and resolving complaints in a timely manner.

Implemented processes for handling difficult conversations or challenging situations involving corporate clients.

Data Processor - Span Outsourcing Pvt, Ltd: July 2006 - December 2006

Worked as data entry Specialist to convert & transfer data from source documents to computer database.

Created and maintained detailed records for various projects, resulting in improved efficiency.

EDUCATION :

Bachelor of Computer Applications - India. 2010

Diploma in Electronics and Communication Engineering, India. 2006

LANGUAGES:

English, Tamil.

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