Alfred Perez, Jr.

**-*** ******** **. *******, HI 96797 • Cell: 808-***-**** Home: 808-***-**** • ad3rej@r.postjobfree.com• ad3rej@r.postjobfree.com

LinkedIn: htps://www.linkedin.com/in/alfred-perez-3302223a/ PROFESSIONAL PROFILE:

Dedicated IT professional with comprehensive data and information security experience. Technically savvy technology leader. Adept at solving networking, security, and computer technology problems resulting in immediate and satisfactory resolutions. Monitor to ensure network availability to all system users and skilled to perform necessary maintenance to support network availability. CYBERSECURITY COMPETENCIES:

• McAfee Host Based Security System

• McAfee ePolicy Orchestrator

• GRC/ISCM

• FISMA/FISCAM/FIPS

• Risk Management Framework (RMF)

• Common Vulnerabilities and Exposures

• Cyber Threat and Vulnerability Mitigation

• DISA Assured Compliance Assessment

Result

TECHNICAL COMPETENCIES:

• Strong communication, analytical skills

• Excellent customer service/Interpersonal

skills

• Detail oriented and results driven

• Highly motivated and well organized

• Resourceful, Dependable, and flexible

• Knowledge of computer operation systems

INFORMATION TECHNOLOGY COMPETENCIES:

Systems: Windows PC, Windows 10 Enterprise, Windows 7 Enterprise, Windows 365 Databases: Oracle, ADB2, Relational Databases, SQL, Microsoft Access/Excel, MySQL, HBSS Languages: SQL, JAVA, Basic, HTML, CSS, Assembly, C++, C Language Hardware: CPU (Dell/HP), Laptops, Printers, VTC operating systems Software: MS Word/Excel/PowerPoint/Outlook, ITSM BMC remedy, Active Directory, MS Exchange CERTIFICATIONS:

• CompTIA Security+

• ITIL V.3 Foundation

• DISA ACAS 4.8

• DISA HBSS 501/301

• EKMS 301 / 3M 301 Maintenance PQS

• FEMA / Threat Analysis Center (TAC)

• DISA Information Security

Risk Assessments

• CISSP/CISM/PMP (Target date: 6 Months)

DEVELOPED RMF DOCUMENTATION IAW:

• NIST SP 800-53 / FIPS 200

• NISPOM

• DoD 8510.01 / DoD 8500.01

• DoDI 8551.01 / DoDI 8530.01

DATABASE REPORTING INFORMATION SYSTEM RISK POSTURE UTILIZED:

• eMass

• SIEM / SPLUNK

• HBSS

• Security Content Automation Protocol

(SCAP) Compliance Checker (SCC)

• ACAS / DADMS / VRAM / STIGs

RMF (DoDI 8510.01) SPECIFIC GUIDELINES AND REQUIREMENTS UTILIZED:

• System Security Plan (SSP)

• Security Control Assessment (SCA)

• Plan of Action and Milestones (POA&M)

• Authorization Packages to Connect/Operate (ATC/ATO)

• Assessment & Authorization (A&A)

• Security Assessment Report (SAR)

• National Institute of Standards and Technology (NIST) SP 800-30, 37, 39, 53-A and 137

• Federal Information Processing Standards (FIPS)

• Technical Advisor Group (TAG)

• Developmental Test and Evaluation (DT&E)

• Operational Test and Evaluation (OT&E)

• Joint Capabilities Area (JCA)

PROFESSIONAL EXPERIENCE:

Honolulu, Hawaii (Local and U.S. National)

Technical Support Specialist (IT Networking, Computer Systems Hardware/Software). Blue Streak Partners, (Ernst & Young-Hawaii) Date: Jan 2024 – Present. (Part-Time)

• Assist with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).

• Assist with new hire processing (account requests, verification, basic equipment configuration).

• Perform basic software troubleshooting and hardware triage support.

• Assist with the equipment and set-up for conference/meeting facilities, as directed.

• Assist with off-site support for client functions/meetings.

• Handle minor administrative functions such as moving and delivering equipment to clients.

• Perform administrative tasks, such as changing passwords.

• Handle minor functions such as moves, adds, changes, etc.

• Respond to customer inquiries concerning support requests, systems status, and network connectivity.

• Resolve hardware and software problems for firm-standard hardware/software.

• Record inquiries, and repair/service requests.

• Diagnose problems through research, isolation and resolution steps using automated systems via Remedy.

• Report problems with procedures and make suggestions for improvements.

• Escalate to or consult with senior staff when a solution is unclear.

• Coordinate, track, and maintain inventory, including software and documentation upgrades, distributions, and licenses.

• Process firmwide requests for software and documentation.

• Track software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.

• Utilize ServiceNow streamline ticketing in ticket creation, assignment, routing, and prioritization. Ticket tracking and management lifecycle to resolution and closure to include reporting and analytics.

Honolulu, Hawaii (Local and U.S. National).

Field Technical Support Representative (IT Networking and Telecommunications). Right Platforms, LLC. Date: October 2023 – December 2023. (On call)

• Identifies, investigates, and resolves users’ problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding connectivity, printing, and other IT Networking issues.

• Consults with users and clients to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software, hardware, and IT Networking procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and equipment and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Arranges service by software or hardware vendors to repair or replace defective products.

• Maintains knowledge of technological innovations and trends.

• Provide reliable and outstanding customer service when assisting clients with IT Issues

• Able to implement secure IT practices and protocols.

• Installation and configuration of various IT Networking equipment and Network backbones

• Clearly and concisely document work performed, and steps taken after assisting clients with resolving their IT issues.

• Performs other related duties as assigned.

U.S. INDOPACOM-J683, Camp Smith, Hawaii.

Cybersecurity Analyst (Risk Management Framework/Security Control Assessor). NorthTide Group, LLC. Date: October 2022 – Feb 2023.

• Support the Information System Security Manager (ISSM) in requesting Authority to Connect/Authority to Operate (ATC/ATO) for new systems to be connected to production networks with a Change Request to the existing Risk Management Framework (RMF).

• Consistently communicate with the major Cybersecurity stakeholders of the project on a weekly basis on all RMF progress and barriers to current and future progress in addition copies of the constructed RMF artifacts.

• Communication & IT services to support its CCE (C2 systems, information management systems, mail/message systems, and security systems).

• Support includes systems, networks, and telecommunication engineering & administration, information assurance, computer network defense, and web portal & application development as well as supporting electronic key management, project management, portfolio & configuration management, enterprise architecture, and knowledge & information management.

• Customer mission areas included: Information System Management Services (ISMS), Information Technology Services (ITS), Information System Administration Services

(ISAS), Knowledge, Information and Application Services (KIAS), Cybersecurity and Information Assurance Services (CIAS), and Information System Support Services (ISSS).

• Support all phases of the Assessment and Authorization (A&A) processes defined by the USPACOM Chief Information Officer’s (CIO) Information Assurance Framework (IAF) the DoD Department of Defense Information Assurance Certification and Accreditation Process

(DIACAP) as well as the Risk Management Framework (RMF) requirements.

• Assess, verify, and validate Information Assurance (IA)/Cybersecurity Controls in accordance with Assess & Authorization Processes in alignment with the Chief Information Officer’s (CIO) Information Assurance Framework (IAF).

• Work with AO-DR in the development of the transition process with documented procedures that support all aspects of C&A (DIACAP) to A&A (RMF). to include requirements identified in the CIO, IA Framework.

• Provide Authorization Official Designated Representative (AO-DR) with completed Security Authorization Package (SAP) for review and accreditation one week prior to expiration or implementation.

• Update appropriate systems database (i.e. RSA Archer A&A Module, eMASS, SITR) to reflect accreditation status of system (i.e. ATO/IATO status, ATD dates, DITPR numbers, etc.) and upload supporting security artifacts.

• Experienced in the validation of Cybersecurity controls for the Assessment & Authorization of systems within the DoD.

• Experienced with all phases of Assessment and Authorization in the RMF process.

• Experienced with automated C&A and A&A toolsets (e.g. Enterprise Mission Assurance Support Service (eMASS).

• Experienced with updating and maintaining Information System Service Description Document (ISSDD).

• Experienced using Microsoft Office tools (Project, Word, PowerPoint, Excel, Visio and Outlook).

• Utilized Archer Governance, Risk Management, and Compliance (GRC) tools and functionality on Risk, Compliance, Policy Incident Audit Vendor Risk Management. Supported and managed the organizations in Business Continuity and Disaster Recovery, Reporting and Dashboards, Customization and Security to meet specific requirements. U.S. Army Pacific Hawaii – C2F (G-6) Fort Shafter, Hawaii. Cybersecurity Analyst (Risk Management Framework/Subject Matter Expert). General Dynamic Information Technology (GDIT). Date: October 2021 – October 2022.

• Support the Information System Security Manager (ISSM) in requesting Authority to Connect (ATC) for new systems to be connected to production networks with a Change Request to the existing Risk Management Framework (RMF).

• Consistently communicate with the major Cybersecurity stakeholders of the project on a weekly basis on all RMF progress and barriers to current and future progress in addition copies of the constructed RMF artifacts.

• Responsible for all Cybersecurity actions (at a minimum any Interim Authority to Test

(IATT), Authority to Connect (ATC), Authority to Operate using the security controls of CNSSI-1253 and include life-cycle Cybersecurity maintenance of the system.

• Conduct/Lead ad-hoc meetings to discuss all Cybersecurity matters with P2E Cybersecurity, ICAN ISSM and anyone involved with this project (i.e., USARPAC, 311th SC(T), RCC-P, etc.), the GDIT PM and the government representatives.

• Work with the GDIT Engineering team to ensure the engineering design for each new system incorporates Cybersecurity criteria for the system components in accordance with (IAW) applicable Army Regulations (ARs), DoD policy, and DISA STIGs.

• Utilized DISA Security Technical Implementation Guide (STIGs) to secure computer systems and software specifying how they should be configured, secured, and managed. Following the operating systems network devices, application, and infrastructure components. Coverage, Documented Standards, Security Controls and Compliances.

• Implementing STIGs to organizations and conducting security testing to ensure compliance and identify areas that require remediation. Documentation and Testing, Automated Tools.

• Support the Engineering team in developing a cyber-resilient system design and compliant baseline configuration for every type of device comprising the system.

• Document the Cybersecurity criteria and implementation plan for a cyber-resilient engineering design in the System Design Plan (SDP) and Engineering Implementation Plan

(EIP).

• Develop, collect, and deliver Cybersecurity Artifacts to the ISSM to support entry into eMASS. (USG will coordinate to provide the Cybersecurity/RMF SME an eMASS Admin account). All Cybersecurity Artifacts documents must meet the local ICAN ISSM required quality standards.

• Ensure all IT systems are fully compliant with all cyber security requirements of the network infrastructure and Visual Information Systems (VIS). Each system will utilize a standardized baseline configuration.

• Comply with DoD RMF process and work with the local ICAN ISSM of that enclave, system, or network to comply with current DoD policy and Army Regulation for Cybersecurity certification and accreditation process requirements.

• Submit a POA&M for the systems, to include identification of control vulnerabilities for Non-compliant Test Result findings and Not Applicable (N/A) findings. U.S. Army Pacific Hawaii – C2F (G-6) Fort Shafter, Hawaii (Programs, Project & Policy). Joint Coalition & Integration Support / Comms Hub Server Farm Manager. BANC3, Inc. Date: November 2020 – October 2021.

• Provides centralized Tier II / III support for C4I systems in support of operational requirements directed by the CJCS / Joint Staff with regards to Global Command and Control Systems (GCCS) Operational Framework. Provide onsite support to Information System Security Managers (ISSMs) regarding cybersecurity and interoperability testing.

• Assist the Regional Cybersecurity Center Pacific - ISSM in support of Risk Management Framework (RMF) and system authorization, Cyber Incident Handling, System Life Cycle Management Processes (e.g., Engineering Change and Configuration Management), Vulnerability Management, Malware Protection, Security Assessments/Evaluations/Reviews, Continuous Monitoring, DODIN Connection Approval Process, and Cybersecurity Service Provider (CSSP).

• Plans, tests, and performs IT system maintenance, patching, version updates, configuration changes, infrastructure upgrades, and security compliancy measures to maintain network integrity on common use and coalition systems.

• Manage user access to command and control applications.

• Troubleshoot incidents reported in the Army trouble ticketing system.

• Provide informal COP user training on all the operational aspects of current and future COP software applications.

• Administer and maintain theater Army's C2 information systems including Army, joint, and multinational C2 information system.

• Track life cycle replacement associated with Army and Joint C2 information systems, such as the Army Battle Command System.

• Development of theater Army information requirements and information exchange requirements.

• Development of concept of operations for multinational network systems information exchange to include evaluations of technical and production performance.

• Supported the Server operation IT System in a wide range of services and applications that are vital to businesses organization.

• Servers are hands-on included for each various types of serve purposes and individual. Web, File, Database Email, Application Print, DNS, Proxy, File Transfer Protocols (FTP), VoIP and VM servers. Rebooting it and following the steps and procedures in configuration, maintaining, and securing the reliability and performance. U.S. Navy – Naval Facilities Engineering Command (NAVFAC Hawaii) Pearl Harbor, HI. Cyber Security Analyst / Information Systems Security Officer (ISSO). Premier Solutions LLC. Date: October 2020 – November 2020.

• Provide assistance to the ISSMs in meeting their duties and responsibilities. In addition, added layers of security to the enterprise environment using a scalable framework of technologies.

• Conduct Risk Management Framework (RMF) Steps 1-4 assessments and implementation based on the collection, analysis, and reporting of data in accordance with the appropriate security technology and Government policy methods to include DON’s RMF guide, NAVFAC business rules, Navy Testing Guidance.

• Analyze assessments and implement an overall risk-based decision to effectively certify security controls and countermeasures, and the overall security posture of systems and programs, networks, and infrastructures throughout Information Technology (IT) engineering lifecycles.

• Responsible for ensuring and automating the DoD Risk Management Framework (RMF) Process, ensuring compliance as well as authoring and reviewing Assessment and Authorization (A&A) documentation such as the System Categorization, Security Plan (SP), Security Assessment Plan (SAP), Information Security Continuous Monitoring (ISCM) Strategy, Risk Assessment Report (RAR), Security Assessment Report (SAR), PO&AM, and other required RMF artifacts to achieve an Authority to Operate/Authority to Connect

(ATO/ATC).

• Security compliance and risk mitigation support Security policies, Personnel, Infrastructure, Threat and Vulnerability Management, Management support, Security integration into the Systems/Software Development Lifecycle (SDLC), Configuration Management, Access Control, Audits and Assessments, Business Continuity, Incident Handling Training and Awareness.

• Perform risk assessment using NIST’s Risk Management Framework for four SCADA systems and for Building 500 HVAC DDC and interconnected systems to achieve an Authorization to Operate (ATO) and maintain an appropriate Information Assurance (IA) posture.

• Utilizing enterprise Mission Assurance Support Service (eMASS), Vulnerability Remediation Asset Manager (VRAM), and systems repositories for IA purposes.

• Overseeing the development and maintenance of a system’s cybersecurity solutions.

• Identifying system type (Information System (IS), Platform Information Technology (PIT), IT product, IT service) and any special considerations including multi-service/agency, joint, cross domain, Personally Identifiable Information (PII), Protected Health Information (PHI), tactical, space, etc., to support RMF Step 1 system categorization.

• Identifying mission criticality, security control baseline set and any applicable overlays and tailoring. Assisting with development, maintenance, and tracking of the Security Plan. Leading the security control implementation and testing effort.

• Assisting with any security testing required as part of Assessment and Authorization (A&A) or annual reviews. Including in the mitigation and closure of open vulnerabilities under the system’s change control process.

• Overseeing cybersecurity testing to assess security controls and recording security control compliance status during the continuous monitoring phase of the lifecycle. U.S. Navy – Naval Computer and Telecommunications Area Master Station, Pacific Intelligence & Security Sector – Satellite Communication (SATCOM)/Mobile User Objective Systems (MUOS) – Information Systems Security Officer (ISSO). SBG Technology Solutions. Date: November 2019 – September 2020.

• Assist the ISSMs in meeting their duties and responsibilities. Provide added layers of security to the enterprise environment using a scalable framework of technologies.

• Utilized and monitored McAfee Host Based Security System (HBSS) Security Department for reviewing, analyzing, and reporting events for their Hose Based Security System

(HBSS)-managed assets. Including Security Information and Event Management (SIEM) and Splunk monitor services.

• Implement and enforce all DoD IS and PIT system cybersecurity policies and procedures, as defined by cybersecurity-related documentation. Data-Write and Cross Domain Data Transfer processes

• Ensure that all users have the requisite security clearances and access authorization and are aware of their cybersecurity responsibilities for DoD IS and PIT systems under their purview before being granted access to those systems. Account Management procedures and implementation of SAAR-N.

• In coordination with the ISSM, initiate protective or corrective measures when a cybersecurity incident or vulnerability is discovered and ensure process is in place for authorized users to report all.

cybersecurity-related events and potential threats and vulnerabilities to the ISSO. Ensure that all DoD IS cybersecurity-related documentation is current and accessible to properly authorized individuals. Utilized the eMASS tool as the repository for artifacts and POA&Ms.

• When circumstances warrant, a single individual may fulfill both the ISSM and the ISSO roles. Controls, labels, virus scans, and appropriately transfers data between information systems at varying classification levels. Automate the development of host Information Operations Conditions (INFOCONs) and Cyber Conditions (CYBERCONs) baselines.

• Responsible for event review, detection, and response to include reviewing event logs to identify anomalous or unauthorized activity that may be a result of malicious activities or improperly configured systems. NIST SP 800-53, DoDI 8510.01.

• Develop, test and enable a SQL server database maintenance plan that includes daily database backups in accordance with DISA HBSS STIG in accordance with standing INFOCONs and CYBERCONs specific tasks. CIRT process and data spill cleanup procedures.

• Inspects computer hardware prior to disposal. Assesses and responds to security-related requests within various ticketing systems. Analyzes new software requests.

• Maintains operational security posture for information systems. Performs risk assessment analysis to support Assessment and Authorization (A&A).

• Prepares and reviews A&A documentation in accordance with Intelligence Community Directive (ICD) 503. Supports industry partners with their A&A efforts. U.S. Navy – Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS-PAC) Intelligence & Security Sector – Satellite Communication (SATCOM) Watch Commander (Manager -Operations). BAE Systems. Wahiawa, HI Date: February 2019 – October 2019.

• Assist the US Navy, by providing support to Navy telecommunication and information services for Naval, Joint, and Coalition operations in the Pacific and Indian Oceans areas of responsibility.

• Provide SATCOM systems coverage and robust GIG/DIS services. Accesses to DISN via multi- media Radio Frequency (RF), SATCOM systems Super High Frequency (SHF), DSCS X-Band, UHF, and EHF.

• Gateway entails Service Delivery Node (SDN) and provides connections to Defense Switched Network (DSN), DISN Video Services (DVS), Defense Red Switched Network (DRSN), and Joint Worldwide Intelligence Communications Systems (JWICS).

• Provide tactical and strategic forces point of entrance into DoDIN and legacy tactical C4I services. high-throughput telecommunications, site supports frequency spectrums to Defense Information Systems Agency (DISA), Western Hemisphere, Joint Chiefs of Staff, Chief of Naval Operations, U.S. PACOM, COMPACFLT, COMSEVENFLT, MARFORPAC, Commander Pacific Air Forces, Special Operations Command, National Security Agency (NSA), Missile Defense Agency (MDA), and Australian Defense Forces.

• DoD Gateway Wahiawa provides direct support Joint Communication Control Centers (JCCC) of deployed Joint Task Forces (JTF) or Combined/Coalition task forces (CTF) providing satellite integration capabilities to connect tactical terminals intra/inter theater to other deployed terminals, for seamless interoperability with the DoDIN.

• Provide Tactical Support Communications (TSCOMM) at Marine Corps Base Hawaii (MCBH), structure to rapid, reliable secure communications support to Commander, Patrol and Reconnaissance Wing Two (CPRW2), Tactical Support Center (TSC), and Maritime Patrol Aircraft

(MPA) IAW.

• Provide 24-hour x7 support to NRFT Lualualei, Westside Honolulu, HI. Fixed Submarine Broadcast System (FSBS), Fixed Very Low Frequency (FVLF) for Submarine Forces, Pacific. Including High Frequency (HF) communications to Fleet and other Joint DoD users the High Frequency Global Communications Systems (HFGCS).

• Provide assistance to the Mobile User Objective Systems (MUOS) program to the war-fighter with 3G cellular capabilities in the field. Sites including NCTAMS-PAC Wahiawa, HI; Geraldton, Australia; Niscemi, Italy; and Northwest, Virginia; consist of Ground Transport, Infrastructure, Network Management and Satellite Control Systems.

U.S. Navy - Commander Pacific Fleet, Headquarters. Makalapa, Pearl Harbor, HI. Information Management & Enterprise Services – Customer Technical Representative. Prosis LLC. Date: September 2018 – February 2019.

• Assist IT support for the US Navy, COMPACFLT by providing support to end users and their associated NMCI services assisting with the full-service lifecycle.

• Interact with system administrator, network services, software engineering, and/or applications development to restore service and/or identify and correct core problems.

• Supervises and coordinate operation and serves as focal point for customer concerns.

• Identify research and resolve technical problems. Document, track and monitor the problem to ensure a timely resolution.

• Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps.

• Responds to telephone calls, email and personnel requests for technical support and recommends systems modifications to reduce user problems.

• Coordinate, assess and oversee the requirements and full lifecycle of NMCI services through: Program, Project, Service, Account, Application, Device, Infrastructure, Cyber Security and Network Operations Process/Managements.

US Army Corps of Engineers - Pacific Ocean Division, Headquarters. Ft. Shafter, HI. Information Technology Specialist Mid – Help Desk Support/PC Technician. ABBTECH – LEIDOS. Date: June 2018 – September 2018.

• Assist IT support for the US Army Corps of Engineers by providing second-tier support to end users for either PC, server, or mainframe applications or hardware.

• Interact with network services, software engineering, and/or applications development to restore service and/or identify and correct core problems.

• Supervises operation of help desk and serves as focal point for customer concerns.

• Identify research and resolve technical problems. Document, track and monitor the problem to ensure a timely resolution.

• Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Video Tele-Conference (VTC) setup dedicated and desktop systems.

Marine Corps Forces Pacific, Regional Network Operations Security Center Pacific Camp H.M. Smith, HI. Information Technology Specialist - Watch Officer. DXC Technology. Date: October 2015 – March 2018.

• Facilitates IT support for the 90,000 Marines of Marine Corps Forces Pacific by maintaining continuous Network Operations (NetOps) situational awareness and identifying cyber outages and degradations in the Marine Corps Forces Pacific AO through network monitoring tools and coordination with three regional Marine Air Ground Task Force IT Support Centers (MITSCs), two Marine Expeditionary Forces (MEF), United States Pacific Command Joint Cyber Center, and Defense Information Systems Agency Pacific (DISA PAC).

• Detects and analyzes network anomalies, determines the nature of cyber outages and makes rapid reaction decisions to prioritize restoration, mitigation, or resolution of simple and complex IT system problems. As part of this process, ensures that the status of services is reported in a concise, standard, and consistent manner.

• Track and coordinate scheduled network maintenance, authorized service interruptions, and requests.

Marine Corps Forces Pacific, G-6 HITS Camp H.M. Smith, HI. Information Technology Network Operations Mid - System Administrator. DXC Technology. Date: October 2013 – October 2015.

• Perform troubleshooting client’s CPU hardware/software data application in WIN 7 & WIN 10 desktops, laptops, and printer systems.

• Diagnose and provide root cause analysis for deliverability issues, application, and hardware, network, and O/S issues. Collaborate with clients, analysts, and developers to monitor and troubleshoot operational processing paths.

• Evaluate and analyze systems and metrics to provide recommendations for service improvements.

• Coordinate the design, implementation, operation, and maintenance of email system and network.

• Perform in-depth analysis and detailed reporting on computer capacity planning, SLA performance, operating system and major application software patch assessment and security vulnerability analysis.

• Review and update service policies and procedures to safeguard critical systems, information, and data. Create and maintain high-quality documentation of all relevant specifications, systems, and procedures.

• Assist in the development of processes to maintain business continuity and recovery standards.

• Provide support for Microsoft Windows Active Directory infrastructure including domain controllers, file servers, DHCP servers and Microsoft System Center Configuration Manager. Navy Marine Corps Intranet (NMCI) - Ford Island, Pearl Harbor, HI. ITO Service Delivery Rep. IV/Project/Program Management II – Pacific Theater Battle Watch Captain. Hewlett Packard (HP) Company. Date: June 2010 – October 2013.

• Plank Owner commissioning team to support (06-10 officers) Generals/Admirals, EVIPs, VIPs and Senior Executive Services (SES). RIMPAC Exercise Support in the world’s largest Maritime Warfare.

• Monitor all computer systems and traffic to ensure utmost availability, performance, and uptime services.

• Coordinate operational designs, develop, and support plans, and implementations process.

• Initiate and distribute second level support for the Local Area Network (LAN) and Broad ban Area Network (BAN) in solutions to improve client satisfaction. Perform risks analysis for schedule and unscheduled outages.

• Provide technical support

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