Kristin Roesler

Saint Paul, MN *****

Email - ad3re8@r.postjobfree.com

Phone Number - 612-***-****

I am a friendly, loyal and hardworking individual, who has an ambition to succeed in any given environment.

Although I have little experience in the professional industry, I am a fast learner, and I love learning new things.

I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. I am great with people. I never let an upset customer get to me and I handle them better than most people, which I consider to be one of the most important skills one could possibly have in the Customer Service Industry.

Work Experience

Unifirst

Customer Service Representative

Eagan, MN September 2021-December 2022

• Addressed customers issues and concerns through phone, and email

• Made outbound calls to customers with updated information regarding their deliveries and orders

• Applied customers payments to their accounts and then applied the checks to the daily cash in log/bank deposit

• Accounts Receivable duties

• Scanning invoices

• Filing all completed paperwork

• Handled sending overdue accounts to collections

• Entered orders and wrote orders

• Updated customer profiles in the system when needed

• Other office related duties

Kim Tong Translation Services

Customer Service Representative

Little Canada, MN November 2019 to May 2020

• Provided interpreters for patient's needing help communicating with staff at their doctor's appointments

• Received and addressed emails, inbound calls, and outbound calls from Nurses to help schedule for the appointments

PCA/Caregiver

Self-Employed

Oakdale, MN July 2016 to November 2019

• Cared for a young adult with special needs.

Gopher State One Call

Customer Service Representative

Mendota Heights, MN March 2016 to July 2016

• Received calls from homeowners and contractors looking to have buried utilities lines/cables marked on order to dig

• High School diploma from White Bear Lake High School in 2003 Skills

Strong computer skills including Internet, Email, 10 Key Microsoft Word, Microsoft Office, Outlook, Excel, Spreadsheets