SKILLS

EXPERIENCE

Austin Rimmer

541-***-**** ad3re5@r.postjobfree.com Richland, WA

Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.

• Attention to Detail • Time Management

• Strong Work Ethic • Multitasking Abilities

• Memory Retention • Guest Relations Management

• Quality Control • Exceptional Customer Service

SERVER BARTENDER

Twigs Bistro and Martini Bar

Kennewick, WA

August 2011 - January 2024

• Provided excellent customer service by anticipating needs and responding promptly to requests.

• Greeted and accommodated guests, building positive experience from rst interaction.

• Demonstrated ability to interact with customers in a friendly and professional manner.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Assisted with training of new sta f members.

• Used focus and memorization skills to keep track of tables and remember orders.

• Resolved customer complaints and inquiries in a timely manner.

• Informed kitchen of special dietary needs or requests, delivering personalized meal options. ASSISTANT MANAGER

Twigs Bistro and Martini Bar

Kennewick, WA

Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

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• Helped oversee the daily operations of the store, managing sta f and inventory.

• Resolved customer complaints and handled refunds and returns to promote satisfaction. Managed daily operations of the store, including scheduling sta f, assigning tasks, and overseeing inventory control processes.

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SERVER

Picabu Bistro

Spokane, WA

September 2011 - March 2016

• Worked with coworkers to complete tasks.

• Focused on learning new skills and staying updated with industry changes.

• Committed to delivering excellent customer service while working in a fast-paced environment. EDUCATION

REFERENCES

• Provided e cient and courteous service to customers at all times. SERVER MANAGER

Chefs Choice Noodle Bar

Bakers eld, CA

September 2009 - July 2011

• Managed restaurant closing duties by restocking items and reconciling cash drawers.

• Helped customers select food and beverages by presenting menu and o fering suggestions or recommendations.

• Assigned duties, responsibilities, and work stations to employees in accordance with work requirements.

• Scheduled and directed sta f in daily work assignments to maximize productivity.

• Investigated and resolved complaints regarding food quality, service or accommodations.

• Oversaw front-of-house personnel to maintain adequate sta ng and minimize overtime. SERVER TRAINER

Mimi's Cafe

Bakers eld, CA

April 2008 - July 2011

• Mentored new employees by providing guidance on proper etiquette when interacting with customers.

• Served as positive role model and mentor for restaurant waitsta f.

• Guided guests through menu items to promote ultimate dining experience.

• Presented excellent customer service by accurately ful lling orders and maintaining facility and equipment.

• Demonstrated a deep knowledge of restaurant operations, menu items, pricing, and customer service techniques.

• Learned new menu items and company policies to properly train waitsta f.

• Followed food safety standards and systems to reduce food contamination. HIGH SCHOOL DIPLOMA

Bakers eld High School, Bakers eld, CA

May 2007

References available upon request

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