Fanta Jalloh

*** **** ***** ******

Winston Salem Nc 27103

OBJECTIVE

I am a graduate seeking full-time employment opportunity.

EDUCATION

North Carolina Agricultural and Technical State University, Greensboro, NC

Bachelor of Art Social Work with concentration in clinical social work and minor in Sociology. 2017-2021

Guilford Technical Community College, Greensboro, NC

Associate of Arts in Social Work 2014- 2015

ECPI University, Greensboro, NC 2021-2022

Medical Assistant

WORK EXPERIENCE

Truist Bank, Greensboro, NC 2020-2023

Business Clients

• Help Clients with Business Loans, Personal Loans, Business Credits Cards, and Payroll

• Handle Client finances

• Assist with online banking and Zelle, etc.

• Assist with enrollment for online banking

Alorica - Verizon business customer, Greensboro, NC

Customer Service Rep 2018-2021

• Resolves customer questions, complaints, and collections inquiries in a professional manner

• Give customer information about products and services, taking orders, and process returns

• Talks to customer over the phone to resolve their questions and concerns

First Choice Home Care INC, Greensboro, NC

Caregiver & Personal Assistant 2018 - 2019

• One-one patient care

• Assist residents with daily living such as using toilet, bathing and washing

• Food Shopping and coffee run

Veterinary Assistance, Greensboro, NC

Staff member 2017-2018

• Provide comprehensive care for pet

Portfolio Recovery Associate, Greensboro, NC

Collection Specialist 2014-2017

• Debt collector

• Call customers to pay debt

• Assist customers resolve debt

Conduit Global, Greensboro, NC

Customer Service Representative 2012 - 2014

• Taking ownership of customer issues reported and seeing problems through to resolution

• Researching, diagnosing troubleshooting, and identifying solutions to resolve system issues

• Talk to customer through a series of actions via phone until they've solved a technical issue

• Provide services to customers, such as order placement or account information

• Conduct searches to find needed information, using such sources as the Internet

SKILLS

Good use of Word, PowerPoint, and familiar with Excel. I am a highly experienced Customer Service professional, I can handle a high volume of customer calls in a fast-paced environment, with minimum supervision, and still maintain emphasis on the highest quality of consumer service. I have an excellent listening ability, oral and written communications skills, comfortable interacting with customers, organization and public. I also possessed an excellent problem solving and negotiating skills which enable me to make decisions independently and quickly with minimal escalations.

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