OBJECTIVE

My objective is to find a remote position in the field of customer service or healthcare where I can utilize my skill set and knowledge that I have gained from working in the field for over 6 years.

WORK EXPERIENCE

Medical Office Manager

Juneau Physical Therapy

April 2017- Current

I currently serve as office manager for two physical therapy clinics within our private practice. I'm also the billing liaison, and insurance specialist as well as the HiPAA compliance officer/trainer for our practice. I provide managerial support to staff with planning and oversight for the delivery of care within each location. I ensure quality customer service is provided to our patients and maintain an efficient office workflow. I oversee the demands of the office staff, physical therapists, patients and outside vendors. I handle all recruiting, hiring, and training of all front desk staff. I analyze administrative and operational functions and implement appropriate changes and system improvements, responding to the business strategies of both our owner and business manager. I act as the liaison for both our clinics and our contracted billing companies. I explain insurance plans to patients and take the time to ensure I’m giving them the most up to date information to ensure that they can make the best decisions with their healthcare. I partnered with our owner to develop Covid-19 protocol and implement virtual intake paperwork. I mobilized my position and created a system to be able to telecommute for the past three years. As an office manager, I am also able to function as front office staff to fill in as needed and to provide support to staff and patients. Fitness Instructor

June 2013 - June 2015

Fit4Mom of Fredericksburg I 3411 Shannon Park Drive, Fredericksburg, Virginia Allison Neal 540-***-****

I'm a trained certified fitness instructor for our Stroller Strides & Fit4baby program. Stroller Strides® is a stroller-based fitness program designed for moms with little ones. Each 60-minute, total body workout incorporates power walking, strength, toning, songs and activities. With my franchise owner we offer a variety of fun class formats both indoors and outdoors. All locations also offer a free Plum Moms Club so moms can form lasting friendships with other moms through organized playdates, moms' nights out, and activities for the whole family. Our Fit4Baby® is a program designed to strengthen the body for all the changes it will experience during pregnancy. These classes exclusively focus on pregnant moms! (Other FIT4MOM® classes may include dads, nannies and other child caregivers.) According to the American College of Obstetricians and Gynecologists (ACOG), exercise is just as important during pregnancy as any other time of life. I'm a trained & certified Fit4Baby® instructor and fully equipped to lead pregnant woman in exercises that are safe and appropriate for her changing body. Fit4Baby® classes are interval based, combining elements of strength training, cardiovascular exercises and stretching and balancing exercises. Coach

February 2014 - January 2015

Great Play of Fredericksburg I 12140 Amos Ln, Fredericksburg, Virginia James Shugart 540-***-****

As a Coach my goal was for every child to develop a love of physical activity that lead to an active, healthy, and confident life, whether they choose to pursue competitive athletics or simply play and move for fun.

In all of the classes I coached, I followed Great Play's philosophy; "While not every child may have the desire or genetic capability to be a professional athlete, every child does have the capacity to be physically successful.

Child Development Associate & Site Supervisor

September 2010 - July 2011

Spunky Sprouts Too 9531 Glacier Highway, Juneau, Alaska Adam Hendren 907-***-****

Directly supervised a staff of 15+ both part time and full time employees. I Helped assist in setting up classrooms for the infant center to maximize the best learning experiences for all infants & toddlers; infant room 0-6 months, semi mobile 6-12months, 12-19 months mobile, 19-24 months, 24-36 months toddler/preschool. Managed teachers for 5 separate class rooms ranging from 0-19 months and 19 months- 36 months. I ensured all applicable licensing regulations were met and helped to maintain standards and all requirements by NAEYC for three centers licensed to care for 50 plus children. Executive Director

January 2008 - August 2010

Kids Culinary Adventures I 951 Old County Rd, Belmont, California 94002 Gayle Gaggero 650-***-****

I partnered with our owner to handle student recruitment for all offerings through grassroots efforts. I increased google analytics by researching and constantly revising our keywords to help promote our business through various venues; blogs, mother's groups, facebook, twitter etc. I assisted and managed strategies to develop and increase sales volume and client base along with sending out monthly newsletters.

I created and maintained classes and schedules through our website and handled all enrollments and sales. I utilized a consultative sales process to enroll teen and adult students in our various year round programs. I created and maintained strong relationships with partner organizations and client families

Center Director

September 2005 - January 2008

SCORE! Educational Center

220 Alamo Plz Ste A, Alamo, California 94507

Steven Romley 925-***-**** ad3rdj@r.postjobfree.com

·Attained accelerated promotion within 6 months on a management track normally requiring 2-3 years.

·Exceeded budgeted revenue by 82% in one month of operation. Created marketing relationships with various businesses, Elementary, High School and pre-schools to generate new leads.

·Ramped up center membership from 488 hours to 768 hours in the first 6 months under my management making a revenue contribution of over $35K. Maintaining a budget of over 400K in annual revenue.

·Maintained active membership renewal rate of 89.7% for the first quarter under my leadership.

·Center received recognition for top sales in Northern California Territory, and ranks 3rd Nationwide.

·Developed center operational systems. Managed profit and loss statements, monthly and yearly budget plans, ordering of all supplies and maintenance of center facilities.

·Managed one full-time and 6 part-time employees through start-up training, regular feedback and professional development review process.

·Emphasized strong consultative sales skill, member renewal, problem solving strategies, community, school, and referral marketing efforts. Personal Tutoring Program Director, West Portal MPC San Francisco, CA

·Recruited and trained high-quality team of Personal Tutoring Instructors through four-stage interview process.

·Assisted field management by participating multiple curriculum and training programs

·Managed 10 part-time employees through start-up training, regular feedback and professional development review process.

·Emphasized strong consultative sales skill, member renewal, Advantage Program synergy, community, school, and referral marketing efforts.

·Managed Sallie Mae Loans simultaneously through various stages of completion.

·Collaborated with local schoolteachers to customize instruction methods for individual members.

Director of Instruction San Francisco, CA

·Solicited feedback from parents to improve internal quality assurance and overall customer satisfaction.

·Maintained previous standards of excellent renewal rate through improved sales results and average renewal rate of 90.8% (exceeded company average by 1.1%) in the first six months of my leadership.

·Helped develop current part-time staff to deliver outstanding quality of instruction to as many as 120 students at any given time.

Head teacher

Children's Creative Learning Center in Franklin & Lincoln Elementary 2385 Trousdale drive, Burlingame, CA 94010

November 2004- August 2005

Responsibilities included: caring for children K-5 in a center licensed to serve 28 children at any given time. I created the monthly menu and assisted in wholesale ordering and delivery. I completed lesson calendars, handled purchasing via supply orders for appropriate companies once a month to keep the center stocked. I was in charge of creating age appropriate, and stimulating curriculum as well as an afternoon snack, thematic units in the entire center including activities in science, physical agility, language arts, arts/crafts and bulletin boards. I managed children during designated homework times with assignments. I created both indoor and outdoor activities to encourage Physical activity. Program Supervisor: Anna Reinisch 650-***-****

Teacher/ Administrative Assistant

October 2003 - December 2006

Gymboree Play, Music and Art 3180 Campus Drive, San Mateo, California 94497

650-***-**** Elke Schwinges

·Maintained a supervisory role creating and designating appropriate responsibilities to teachers. Scheduled part-time staff, answering & returning phone calls, customer service issues

·Enrolled and processed renewals in memberships, over all sales as well any retail product purchases, refunds.

·Responsible for exceeding the company budget for three consecutive months during the lowest performing months of the year.

·Trained and developed a new curriculum used amongst Part-time staff and participated in the hiring process of part-time staff.

·Collaborated with Site Supervisor to create effective organizational changes. Women's lead in Merchandising

October 1999 - April 2004

Gap Inc. Old Navy Hillsdale San Mateo, California

·Responsibilities: include personal time management and interpersonal communication skills.

·One on one interaction with customers

·Placement of merchandise, visuals, maintenance of all three parts of women's, men's, children’s and Maternity department, stock,

·Retail/sales increased sales by adding various items onto purchases to increase businesses overall sales dollars

·Cashiering and Customer service issues.

Childcare Provider

September 2001 - August 2003

Lynne and Johnathan Joseph Hillsborough, California I was responsible for Lynne and John's toddler twin daughters. I provided them with meals and activities. We had a schedule that we went by and the girls not only had an enriching environment to help them developmentally but we also went on excursions to help reinforce things they had previously learned.

Assistant Store Manager

February 2001 - May 2001

Too Inc.Limited Too #243 Stonestown Galleria San Francisco, California

·Managed part time staff of five, responsible for recruiting, training and developing staff

·Performed Opening and closing procedures, cashiering, sales generation, ensured proper floor coverage, created excellent visual presentation, merchandising, balanced and deposited daily revenue at the bank

·Created Scheduling for part time staff and responsible for terminating/write ups, training and development pertaining to part time staff

·Assisted Store Manager in creating, promoting, and overseeing a fun profitable store. Maintained budgeted sales requirements and exceeded growth goals.

·Demonstrated excellent Customer Service Skills

·Oversaw well-trained and developed team, shortage control, safety and mall/community involvement.

·Maintained a friendly, professional behavior at all times Assistant Store Manager

October 2000 - January 2001

Wet Seal Inc San Mateo, California

·Managed part time staff of five, responsible for recruiting, training and developing staff

·Performed Opening and closing procedures, cashiering, sales generation, ensured proper floor coverage, created excellent visual presentation, merchandising, balanced and deposited daily revenue at the bank

·Created Scheduling for part time staff and responsible for terminating/write ups, training and development pertaining to part time staff

·Assisted Store Manager in creating, promoting, and overseeing a fun profitable store. Maintained budgeted sales requirements and exceeded growth goals.

·Demonstrated excellent Customer Service Skills

·Oversaw well-trained and developed team, shortage control, safety and mall/community involvement.

·Maintained a friendly, professional behavior at all times Receptionist

April 1999 - June 1999

Vincent Azzolino Accounting Office San francisco, CA Responsibilities include tax preparation, basic secretarial work answering phones etc., and minor accounting.

Person in charge: Mike Huff CPA and Vincent Azzolino CPA EDUCATION

Certification, Crime Scene Investigation,

September 2005

Kaplan University

Professional, Management training,

July 2007 - August 2007

Harvard Business School Publishing

Completed a series of online management training & development courses. Bachelor's Degree,

September 1999 - May 2003

Notre Dame De Namur University Belmont, California Liberal Studies with a minor in sociology

High School or equivalent, Early childhood education, September 1997 - May 1999

Immaculate Conception Academy San Francisco, California Career Planning Course taken; Working with Young Children (hands on teaching and coaching at St.James, a local elementary.

CERTIFICATION

Certified Fitness Instructor

May 2013

Fit4Mom/Stroller Strides Academy

Childcare Associates Degree

August 2010

Notre Dame de Namur university

My previous employers filed appropriate documentation to have my combined education and experience go towards my CDA

PROFESSIONAL MEMBERSHIPS / AFFILIATIONS

Coast Guard Officers Spouses Club of Washington DC, Sector San Juan Spouse's Club INTERESTS

Fitness, nutrition, Education/Learning, Law

REFERENCES

Justin Dorn, DPT, PT

Owner/ Physical Therapist at Juneau Physical Therapy ad3rdj@r.postjobfree.com

Professional

Alison Neal

Owner/Manager, Fredericksburg Fit4Mom

540-***-****

ad3rdj@r.postjobfree.com

Professional

Nicole Denney

Brand Manager, Presence West Marketing

925-***-****

ad3rdj@r.postjobfree.com

Professional

Gayle "Gigi" Gaggero

Owner/Manager, Kids Culinary Adventures

650-***-****

Professional

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