Customer Service Call Center
Resume:
JENNIFER Spencer
Mid-Level Customer Service Professional
******************@*****.***
PHONE
Skills
Business Intelligence
Customer Success
Financial Planning & Analysis
Customer Service Management
Call Center Services
Healthcare Technology and
Medical Device
Time Management
Business Administration
Microeconomics
Management Accounting
Operations Management
Macroeconomics
Interactive Communications
Marketing
Record Keeping
Advocacy
Strategic Management
Communication
Organizational Behavior
Financial Accounting
Finance
Human Resource Management
Business Ethics
Management
Sales
Customer Service
Billing
Troubleshooting (Problem
Solving)
Dispatching
Work Experience
Mar 2022 - Oct 2022
Minnetokia, MN
Remote Program Coordinator
United HealthCare Group
Temp ● responsible for assigned caseload and act as primary contact for members on assigned caseload ● Use multiple systems to verify eligibility prior to initial member contact and to continue to verify eligibility at all required points of program participation ● Review and process new referrals to COE programs including, but not limited to making initial contact with member within 24 hours of referral; educating member regarding program policies, procedures, and eligibility, prepare and email or mail program enrollment forms within 24 hours of receiving referral
Nov 2018 - Jun 2022
Eldorado, AR
Customer Service
Lincare Holding
Representative ● work directly with medical professionals and physicians to facilitate patient care ● advocate for and work in lockstep with chronic patients ● work for an organization that rewards success and fosters a culture of promotion ● provide outcome-based solutions for our physician referral sources and existing patient population ● Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments ● Prepare and analyze the billing and setup paperwork for patient services ● Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization ● Recommend potential products or services to management by collecting patient information and analyzing customer needs ● Actively participate in the training of new customer service and sales personnel
Jul 2015 - Nov 2019
Eldorado, AR
Customer Service Agent III
Murphy USA
● Manage large amounts of incoming phone calls ● Generate sales leads ● Identify and assess customers' needs to achieve satisfaction ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents ● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers Outline of Studies for Business Administration ● Introduction to Business ● Principles of Marketing ● Financial Accounting ● Managerial Accounting ● Business Ethics ● Business Law ● Microeconomics ● Macroeconomics ● Operations Management ● Organizational Behavior ● Strategic Management ● Finance ● Human Resource Management
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