Felicia Williams

Milwaukee, WI

ad3rd8@r.postjobfree.com

+1-231-***-****

Motivated medical professional seeking a position within your organization where my 15+ years of experience and passion for providing exceptional patient care can be used to benefit your organization

and its patients

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Procedure Scheduler

Madison Medical Affiliates - Milwaukee, WI

February 2023 to September 2023

Scheduling surgery procedures, sending letters to patients, sending prescriptions for prep to patient's pharmacy, answering phone calls, and responding to voicemails, verifying patient information, other duties as assigned

Patient Service Representative II

Medical College of Wisconsin - Milwaukee, WI

June 2021 to November 2022

Scheduling appointments and test, checking in patients, collecting copays and processing payments, updating patient demographics and insurance information, medical records, processing completed forms, answering the phone and replying to patient messages, and other clerical duties as needed Front Desk Specialist

Port City Pediatrics - Muskegon, MI

January 2020 to January 2021

Checking patients in, scheduling appointments, verifying insurance information and patient demographic information, answering a busy phone system, collecting and processing copays, other duties as assigned. Patient Service Specialist

Mercy Hospital - Muskegon, MI

March 2019 to December 2020

Checking in patients, scheduling appointments, verifying demographic information and insurance information, answering a busy phone system, collecting copays Scheduling Coordinator/Receptionist

Froedtert Hospital - Milwaukee, WI

October 2015 to November 2016

• Operates all aspects of a fast-paced multi-disciplinary out-patient clinic in Gastroenterology

• High degree of patient interaction

• Utilization of patient information and billing systems

• Creation and maintenance of department schedules

• High volume of incoming telephone calls

• Coordination of insurance documentation

• Other duties as assigned

Front Desk Specialist

Shoreline Ophthalmology - Muskegon, MI

July 2014 to July 2015

• Checking patients in and out

• Updating patient's information

• Scheduling appointments,

• Verifying Insurance information

• Collecting copay and posting payments

• Answering incoming telephone calls

Medical Receptionist

Orthopedic Specialists Of Muskegon - Muskegon, MI

January 2002 to May 2011

• Updating patient accounts and information daily

• Assisted in all areas of administrative work, including reception, medical records and file organization

• Managed incoming calls for a busy Specialist office

• Accurately copied physician-dictated records and complied with patients request for copies of medical records

Education

Certificate of Completion

Ross Medical Education Center - Muskegon, MI

Diploma

Muskegon Heights High School - Muskegon, MI

Skills

• Front Desk

• Receptionist

• Scheduling

• Filing

• Data Entry

• Customer Service

• Front Office

• Hospital

• Ophthalmology Experience

• Medical Scheduling

• Insurance Verification

• Medical Records

• Epic

• Medical Office Experience

• HIPAA

• Medical Terminology

• EMR Systems

• Medical Receptionist

• Computer skills

• Office experience

Contact this candidate