Kirti

Toronto, ON 647-***-**** ad3rd6@r.postjobfree.com

Dedicated and results-oriented Customer Relationship Manager with 4 years of experience in fostering positive client relationships and ensuring customer satisfaction. Proven track record of success in dynamic environments. Seeking an opportunity to bring my expertise to a growth-oriented company in Canada. Customer Relationship Management Communication and Interpersonal Multitasking Administration

Critical Thinking

Problem Solving

Customer-

Service

Detail Oriented

Pro-active

Communication

Compliance

Attention to Detail

Team Player

Organization

Time Management

Technical Proficiencies: MS Office (Word, PowerPoint, Outlook), Internet Applications 3D logic Pvt. Ltd. (Gurugram, India) May 2023- Nov.2023

• Interact with customers through various channels such as email, phone calls, chat, and in-person meetings.

• Address customer inquiries, concerns, and complaints in a timely and professional manner.

• Establish and maintain strong relationships with key clients.

• Ensure a smooth transition for clients during the initial stages of their relationship with the company.

• Implement strategies to enhance overall customer experience.

• Communicate with internal teams to ensure customer needs are understood and met.

• Collaborate with the sales team to identify opportunities for upselling or cross-selling.

• Maintaining positive and long-lasting relationships with clients. May 2022-Dec.2022

Kochar Infotech ( Zimplistic)

• Handling Tech. query of US, UK, Singapore, Canada, Australia, New Zealand, Middle East customers regarding the product (Rotimatic).

• Virtual Sales Demonstrations.

• Repairing the Machine (Rotimatic) remotely by connecting it to the computer system.

• Data Analysis of Rotimatic to solve the Tech. query of customers.

• Order Management.

Startek Pvt. Ltd. ( Zara.com) Sep. 2021- May 2022

• Resolving customer complaints of Zara.com (UK, Canada, Malta) through email, web chats and calls.

• Solving all complaints regarding Zara purchase.

• Handling FCR query.

• Providing refunds and replacement for items purchased by customers.

• Tracking orders.

The Idea Gully Pvt. Ltd April 2019-April 2021

• Direct customer handling, Preparing quotation for event, Scheduling meeting and appointments, maintaining good relationship with customer, staff supervision, All over event management. KEY SKILLS

PROFESSIONAL EXPERIENCE

Masters of commerce Completed: August 2013

CSJM University (Kanpur, India)

Bachelor of Commerce Completed: August 2011

CSJM University (Kanpur,India)

• References Available upon request.

EDUCATION & CERTIFICATION

REFERENCES

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