DEMETRA CRAWFORD

ad3rc2@r.postjobfree.com #430-***-**** Dallas, Texas

Professional Summary;

Administrative Assistant responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. And Customer service specialist in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest levels of service are delivered consistently

Experience:

Mortgage Processor, Bank of America.

Fort Worth, TX

July. 2011 - Aug. 2023

• I Manage the clerical/administrative and loan processing duties of the Sales Office.

• I Process and prep loan documents for large scale imaging team.

• I Review documents for original signatures. Add bar code coversheets and remove staples to prepare for scanning/imaging.

• Review and prep up to 50+ documents per hour.

• Perform review of mortgage collateral and loan documents to meet government sponsored entities or other clients.

• I Meet established service levels and tight deadlines as directed. Process home/business loans and make recommendations on collateral needed to secure loans.

• Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.

Program Support Assistant, US Small Business Administration (SBA). Fort Worth, Texas

October. 2021 - Jan. 2022

• I Store completed documents in appropriate locations. Manage projects or contribute to committee or teamwork.

• I Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.

• Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.

• Keep records of assigned cases and prepare required reports. Maintain logs of activities and completed work.

Lease End Clerk / Customer Service Advocate, General Motors Financial. Arlington, Texas

Sep. 2018 - Oct. 2021

• I Perform clerical duties such as typing, proofreading, and sorting mail.

• Resolve customer complaints or answer customers' questions regarding policies and procedures.

• Provide assistance for customers with special billing requests.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

Customer Service Representative, Auto Auction Insurance. Grand Prairie, Texas

Jun. 2017 - Sep. 2018

• Examine titles to property to determine validity and act as company agent in transactions with property owners.

• Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations. Determine scope, timing, and direction of investigations.

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.

• Respond to customer questions, inquiries, and requests. Perform word processing assignments, filing, and related clerical duties.

• I Process paperwork in preparation for auction day, securing necessary approvals, assist with other duties around the office to help out. Sales Associate, DDS Discount.

Dallas, Texas

Oct. 2015 - Jun. 2016

• Assisting customers on store sales floors. Frequently interchangeable with cashier positions

• Sales associate job duties include ringing up purchases and processing payments and stocking merchandise.

• Control entry to fitting rooms and maintain store cleanliness.

• Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

• Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

• Arrange for necessary shipping documentation and contact customs officials to effect release of shipments.

• Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.

Door Greeter / Cashier, Wal-Mart.

Lancaster, Texas

Jan. 2011 - Dec. 2012

• I Met customers at store entrances. Assist customers with cart selection, offer coupons or simply welcome people to the store.

• Direct customers to specific areas of the store or note a return a customer brings back. Scanning coupons, applying discounts, processing payments and ringing up sales on computerized cash registers.

• Offer customers carry-out service at the completion of transactions.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Bag or package purchases and wrap gifts.

Cook, Traders Village.

Grand Prairie, Texas

Jun. 2010 - Jan. 2011

• Check identification of customers to verify age requirements for purchase of alcohol.

• Perform marketing and advertising services.

• Clean food preparation areas, cooking surfaces.

• Inspect food processing areas to ensure compliance with government regulations and standards for sanitation, safety, quality, and waste management standards.

• Maintain food and equipment inventories and keep inventory records.

• Review event bills for accuracy and approve payment.

• Review work procedures and operational problems to determine ways to improve service, performance, or safety.

• Take food and drink orders and receive payment from customers. Education

James Bowie High School, Arlington, TX

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