Gifty Ackah

*** ******** ****, *** ** • Bronx,NY 10475 • 347-***-**** • ad3rbr@r.postjobfree.com

A dynamic Management Professional seeks to bring 8+ years of combined professional experience to an industry-leading organization. Strong history of success in 4+ years of human resources management, staff management, and benefits administration roles. Proven record in administering the full range of human resources needs in compliance with strict company, state, and federal guidelines. Skilled staff interviews, hiring/placement, payroll and benefits, employee development, professional communications, multi-tasking, and more. Diligent and goal-oriented, with the skills, education, and hands-on experience needed to make an immediate positive impact in any fast-paced team.

Career Highlights

● 4+ years in human resources, staffing management, and benefits administration roles.

● Directing payroll, benefits, 401K/retirement programs, tax needs, and more human resources functions

● Recruiting and hiring qualified employees while building good relationships between staff and employers.

● Performing the full range of administrative needs to ensure staffing levels are maintained.

● Coordinating HR programs in accordance with all company, state, and federal guidelines.

● Identifying and solving employee performance, disciplinary, intervention, and termination issues.

● Creating, maintaining, and managing complex physical and electronic records, forms, and reports.

● Ensuring short- and long-term success by organizing/leading staff meetings to resolve action items.

● Meeting ambitious deadlines by multitasking calmly under pressure to complete high-value projects.

● Masters in Public Administration in Human Resources Management /Management and Operation from John Jay College.

Professional Experience

Atria Senior Living (Coterie Hudson Yards)- Wellness Director 2022 -present

● Responsible for interviewing, making recommendations regarding wage Hiring, training, developing, directing, and evaluating Resident Service staff in accordance with Atria guidelines.

● Supervising, developing, and scheduling resident services staff according to Atria’s policies, procedures and standards.

● Organizing and updating in-service binder and managing in-services

● Providing support to frontline staff as needed.

● Scheduling and supervising staff; available to cover staffing when needed.

● Operating Resident Services Department within budget and according to community policies, procedures, and standards.

● Communicating scheduling to care staff and management in a clear and timely manner.

● Reporting all significant staffing issues to the General Manager, Assistant General Manager, immediately with proposed resolutions or support requests.

● Providing training and orientation to new assisted living staff members and ongoing training to current staff members.

● Partnering with the Memory Care Director in supervising,Developing, and scheduling staff according to community policies Procedures and standards.

● Partnering with Memory Care Director in providing training and orientation for new assisted living staff members and ongoing training to current members.

● Routine collaboration with the Care Coordination Director regarding Resident status and any change in condition.

● Providing verbal encouragement and support to staff.

● Participating in Resident Needs Reviews.

● Prioritizing tasks to ensure optimum services to residents as request needs change.

● Performing other duties assigned.

● Demonstrating high level of initiative and creativity while tackling difficult tasks Page 2

Synergy Homecare, New York, NY - Human Resources Manager 2017 - 2022

● Directing payroll, benefits, 401K/retirement programs, tax needs, and more human resources functions

● Administering HR programs in accordance with all company, state, and federal guidelines

● Effectively seeking, recruiting, onboarding, and retaining employees to staff open cases/positions

● Scheduling interviews and liaising between employees and external employers to fill staffing needs

● Coordinating full range of administrative needs to manage and maintain existing staffing levels

● Managing employee in-service, health assessment, I-9s, physicals, and workers compensation matters

● Proactively identifying and solving staff performance, disciplinary, intervention, and termination issues

● Using excellent verbal/written communication, critical thinking, and interpersonal skills daily

● Ensuring short- and long-term success by organizing/leading staff meetings to resolve action items

● Improving screening functions by creating new test and interview questions for potential applicants

● Training employees to clock-in and out of cases, log activities, and more using company systems

● Creating, maintaining, and managing all related physical and electronic records, forms, and reports.

● Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skill set.

● Motivated employees through special events and incentive programs. TemPosition Group of Companies, New York, NY - Home Health Aide 2013 - 2016

● Provided direct care and coordinated games, puzzles, movies and other activities for special needs clients.

● Supported clients with the full range of direct personal care needs (bathing, dressing, grooming, and more).

● Maintained detailed logs, documents, forms, reports, and more, both physically and electronically.

● Regularly exceeded high company patient care, quality, and timeline standards in a fast-paced setting.

● Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor

Hopeton Care, Brooklyn, NY - Home Health Aide 2012 - 2013

● Provided care, prepared food, aided personal needs, and performed housekeeping for elderly patients.

● Coordinated patient schedules and appointments and accompanied patients on their visits.

● Assisted patients with daily activities (bathing, dressing, and grooming) and medical needs.

● Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness

● Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse supervisor.

Education

Masters of Public Administration:Human Resource Mgt, Management & Operation-John Jay College (2023) Bachelor of Science Health Services Administration- Lehman College, The Bronx, NY ( 2019) Associate of Science (Dean’s List)- Borough of Manhattan Community College, New York, NY (2017)

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