Systems Administration End User

Aaron Harris

Eagle Mountain, UT ***** 801-***-**** ***********@*****.***

WWW: linkedin.com/in/aaronharrisb35686132

Summary

Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining systems, including Microsoft operating systems, servers and Azure cloud systems. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.

Skills

Active Directory - Users, Groups and Policy Management

Database Management

MySQL, Oracle, MS SQL database management, modification, migration, queries, updates, backups

PBX/Softphone Systems

DNS, DHCP, TCP/IP

Security - Physical systems, software systems, RFID technology, security badge/cards, biometrics

MS Windows [XP, 7, 8, 10, 11], MS Server 2008, 2012, 2022

MS Office 2010 – 2016, O365, Exchange 2012/2016, Adobe Acrobat Pro, IFS, Symantec EPS/EMS

System Upgrades/Updates

End-User Training

Custom Software Installations and Configurations

Hardware/Software Troubleshooting, Maintenance

Server Management, Setup, Administration

Virtualization Technologies - WMWare

Technical Support, Troubleshooting and Diagnosis

Disaster Recovery Plans

Experience

SYSTEMS ADMINISTRATOR 05/2013 - 10/2023

Beijer Electronics, Inc. - Salt Lake City, UT

Manager of onboarding/offboarding, AD account creation and management, policy application

Primary POC for computer and equipment purchasing, authorization

Performed orientation and training for all new hires

Managed selection, configuration, and implementation of IT ticket system that supported the organization globally

Performed several 3rd party softphone migrations/implementations

Handle support tickets for end users, servers, environmental system controls, remote support, VPN systems, DB access, AD accounts, Exchange users and mailboxes

Managed onsite PBX system, soft phones, Exchange servers, Security systems and servers, Cloud accounts, O365 licensing

Implemented and managed backup solutions via Veritas Backup Exec, Cloudberry which supported server, file systems, offsite storage

Performed Exchange migrations and managed Exchange server environments on-prem & O365

Managed SAML SSO integration projects involving Microsoft Azure, Active Directory, Okta, RingCentral, Hubspot, and several other 3rd party applications

Experienced with Intune device management - joining, compliance, policies for PC's and mobile devices

Managed networked and off network printers – setup, security, automation, notifications

Experienced with WiFi configuration, AP/network management, traffic and analytics

Configured and managed Yealink, Poly, and Lifesize teleconference systems

Installed, configured and managed UPS system for onsite servers.

PRODUCTION FINAL TEST 05/2011 - 10/2013

Beijer Electronics - Salt Lake City, UT

Prepared and set test articles, fixtures and components to accurately conduct testing procedure.

Utilized computer software and hardware to analyze, collect and compile test data.

Documented test procedures and steps carefully to allow for testing duplication and review.

Diagnosed and repaired faulty testing equipment to prevent false or misleading data within dataset.

Prepared test equipment and materials to properly simulate field conditions and idealized scenarios.

Repaired malfunctions, reassembled items and performed final tests.

Made adjustments to equipment or calibrated instruments to required tolerances.

Provided safety information to contractors, engineers, or test equipment operators.

Recommended essential corrective actions based on test results.

TECHNICAL MANAGER 08/2004 - 12/2010

Peter Piper Pizza - Phoenix, AZ

Managed repairs on a variety of electronic devices and entertainment cabinets

Supervised 4-6 employees, including task management, time management, repair training

Managed repair of hardware while staying within budget

Soldering, PCB repair, circuit testing, complex troubleshooting of electronic systems.

Education and Training

University of Phoenix - Associate of Applied Science Degree in Information Technology

02/2014

Certifications

Microsoft Azure Administrator (In progress)

References

Craig Lindsay – IT Manager, Beijer Electronics, Inc.

*****.*******@*****************.***

801-***-**** (C)

Haden Howell – President, Americas, Beijer Electronics, Inc.

*****.******@*****************.***

801-***-**** (C)

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