GREY SANTIAGO

Charlotte, NC ***** Cell: 646-***-**** Email: ad3raq@r.postjobfree.com

PROFESSIONAL EXPERIENCE:

Usher (Seasonal)

Teatro Pregones PRTT Lehman College& Hostos Center for the Arts & Culture Usher/Box Office 04/2022 to 09/2023

Greet patrons and guide to appropriate seating while monitoring the theater during events

Maintaining a quiet and distraction free atmosphere. Including but not limited to large events ie: concerts/childrens shows/graduations/dance competitions 04/2022 to current

Answer phone calls, process ticket orders via phone or in person. Handled cash/credit card transactions, responsible for office filing

Proficient with ProVenue /Ticketmaster system

Santa Maria Preschool Floater for all classrooms within the building 02/2022 to 04/2022

Step in for a teacher when needing assistance with children

Providing a clean environment for the students in between lunches or recess

Properly instructing the children during emergency drills to ensure safe process

Supervised preschoolers during afterschool activities

New Life School Paraprofessional 04/2021 - 11/2021

●Assist teachers in the classroom, supervise students outside of the classroom, or provide administrative support for teaching

●Supporting students complete the required schoolwork while translating, when necessary, while working towards academic success

●Working with students who may be aggressive or disruptive in class, including physical management

Primary Caretaker 2015 to 2020

After pursuing my career in Business Administration, I took the time to become a full-time caretaker for my grandchildren. This was something I took pride in, because I loved having that time to build a strong relationship with the kids, as well as continue to learn them wholeheartedly.

Bronx Lebanon Hospital Center, Registrar/Receptionist 2013 to 2015

●Efficient data entry to schedule patients for appointments and procedures while making necessary updates to demographic information

●Acquired insurance authorizations, maintain logging system, and medical charts, as required

●Prepared correspondence and managed incoming and outgoing mail, ensured customer service excellence at the facility

Country Wide Insurance Claims Clerk 2011 to 2013

●Indexed faxes that came in via mail or fax

●Sorted mail and placed in proper examiners inbox. Retrieved pertinent information from Attorney’s Offices or regular companies

Church Pension Group (CPG.Org)

Plan Administration Specialist 2008 to 2011

Performed billing, enrollment, and plan administration functions for the lay and clergy retirement plans. This role entailed sponsoring employers and various companies including but not limited to diocesan personnel. Prepared and sent welcome packets and materials to new plan participants to inform and educate in decision making

●Answered questions concerning eligibility and assessment payments to help participants

●Processed inbound paperwork, prepared reviews, and sent assessments related to defined benefit plans to sponsoring employers as well as Annual Certificates and or Personal Information Summaries to plan participants

●Created flow charts on processes for daily work flow and modules job aids for better education for the team and new members

Plan Assessment Specialist 2004 to 2008

●Provided information, service and assistance to plan participants, sponsoring employers with calculations such as HAC, Credited Service, monthly or quarterly billings, adjustments and credits, reallocations etc.

●Performed technical, processing and administrative duties related to these issues in the daily operations for these plans and for special tasks and projects assigned

Customer Service Representative 2000 to 2004

●Generated and distributed casualty, property, and settlement claims. Processed property claims/checks for liability

●Researched policy information for claims, managers and in house claim examiners

●Typed department correspondence, form letters, reservation rights letters, memorandums and reports

●Set up automated and manual property and liability claims to improve efficiency

EDUCATION

Certificate of Achievement, 1199 SEIU Training and Employment Funds, Bronx, NY 1990 to 2012

A.A.S., Computer Science, Monroe College, Bronx, NY

SKILLS

Mainframe, SBC System, Microsoft Word, Excel, PowerPoint, Windows 98, Microsoft Outlook, Lotus, Oracle, Allscripts, Epaces, IDX, Epic, Type 40 WPM, Bilingual in English and Spanish, ProVenue /Ticketmaster system

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