EVENS ROMAIN

Converse, TX Phone: 210-***-**** Email: ad3ra5@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional boasting a multifaceted background in customer service, sales, educational instruction, and personal care. Fluent in English, Spanish, French, and Creole, offering exceptional communication skills paired with a proven record of enhancing customer satisfaction and loyalty. Recognized for an empathic approach in addressing and solving customer queries and building strong relationships.

LANGUAGES

English (Proficient)

Spanish (Proficient)

French (Fluent)

Creole (Fluent)

CORE COMPETENCIES

Excellent interpersonal and communication skills

Strong problem-solving abilities

Proven track record of maintaining customer satisfaction

Ability to de-escalate tense situations with patience and professionalism

Team collaboration and relationship building

PROFESSIONAL EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE BETHEl Restaurant, 2019-2020

Fielded an average of 50+ customer calls daily, providing information and resolving issues with products and services.

Recognized for high customer satisfaction ratings, achieving 95% positive feedback in post-call surveys.

Implemented feedback loops with customers to gather insights on service improvements, resulting in a reduction in repeat customer complaints.

SALES ASSOCIATE Ranyon Store Haiti, 2020-2022

Delivered personalized customer service, leading to a 15% increase in repeat customer visits.

Assisted in product placement and inventory control, ensuring bestsellers were promptly restocked.

Trained new staff on customer service procedures and sales techniques.

CARETAKER 2021-2023

Provided attentive care and support, honing empathetic listening and responsiveness, vital skills in customer service.

Managed scheduling and logistics for medical appointments and care programs.

TUTOR (Freelance) 2021-2022

Offered one-on-one instruction and support, adapting teaching methods to individual student needs – a transferable skill for customer engagement in an educational setting.

FRENCH TEACHER – College Mixte Bethel 2019-2020

Cultivated a supportive classroom environment, strengthening communication and rapport with students.

Tailored teaching approaches to a diverse student body, mirroring the personalized service required to address unique customer needs.

PHILOSOPHY TEACHER – Catherine Flon College 2022-2023

Nurtured students' critical thinking and problem-solving skills, directly applicable to customer service scenarios where issue resolution is key.

Facilitated engaging classroom discussions ensuring inclusion and fostering a respectful dialogue, skills beneficial in managing customer relations.

EDUCATION

Political Sciences INAGHEI 2020 – 2022

Focused on understanding societal issues and communication, essential in addressing customer concerns and building customer loyalty.

High School Diploma Catherine Flon College, Carrefour, Haiti 2019

ADDITIONAL ACTIVITIES

Social Media Content Creator & Community Manager: Innovatively engage with online communities by creating and managing content on various platforms including Facebook, YouTube, and TikTok, skills that are valuable in managing customer service digital channels.

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