Senior Executive Assistant

Sonia Hemchaoui

Edmonton, AB

ad3r9x@r.postjobfree.com 780-***-****

Professional Summary

Sonia is a top-notch assistant with over (25) years of experience in providing administrative support to C-Level executives and Directors. Highly proficient in computer and MS Office skills who is reliable and responsible with a positive attitude and strong work ethics. Process the highest degree of integrity with a stellar record of maintaining confidentiality.

Maintain excellent written and oral communication skills. Strong interpersonal skills. Team Player. Ability to think several steps ahead to ensure my executive are fully prepared before they asked.

Able to set priorities and adjust them as necessary to accommodate demanding schedules or crucial deadlines. Desire to resolve issues and to see projects to completions.

Ability to creatively analyze and resolve problems. Ability to accept constructive criticism. Demonstrate common sense, maturity and professional demeanor. Sonia is comfort dealing with people and employees at all levels in the organization. Conscientious and detail-oriented. A quick learner and able to think quick on her feet. Flexible and can commit to work additional hours or take additional responsibility as needed to ensure completion of critical deadlines for projects.

AREAS OF EXPERTISE

Office management concepts and principles

Customer Relationship Management

Privacy laws and regulations

Book Keeping

Managing staff, delegating tasks and authority

Experience in using computer systems

Travel Arrangement

Communicating effectively and professionally

SELECTED SKILLS

Managed and supervised all administrative and financial support to over 70 personnel.

Audited all travel expenses, entitlements and allowances. Audit reflected over $200K in overpayment to members and counseled members on corporate repayment procedures.

Managed yearly staff calendar for routine meetings, taskers, training courses and personnel evaluations.

Reviewed administration procedures and made necessary changes directly resulting in increased customer service skills and professionalism in subordinates.

Maintained and reviewed all inventory records of office equipment. Conducted quarterly audits to ensure 100% accountability.

Managed, reviewed, and signed all travel orders and vouchers supervising a budget of over $1.2M.

Reviewed contracts authorizing lodging and meals for over 70 personnel to local vendors.

EXPERIENCE

Daycare Director/Owner, Edmonton, Alberta

Dec. 2008 – Present

Directed preschool activities and provided day care instruction.

Prepared budget and managed expenses and yearly tax preparation.

Interviewed and recommended new teaching and service staff hires.

Ensured full compliance with Alberta procedures and policies

Reviewed and approved food purchases and menu plans

Recruited families, quality staff and adequate resources to the program, resulting in increased quality in programs.

Provided management and leadership in the provision of quality year-round pre-school and school age child care services, with a major emphasis in meeting the child care needs

Authorized purchase of instructional materials and teaching aids, such as books, toys and games designed to stimulate learning.

Conferred with parents regarding facility activities, policies and enrollment procedures.

Dealt withal billing and handling all accounts receivables And payable accounts

Created Webpage and implemented various marketing strategies to attract new client by Advertising.

Supported children emotional and social development, encouraging understanding of others and positive self-courage.

Developed schedules, lesson plans, planned outings and field trips an obtaining consent for special activities from parents.

The World Lebanese Cultural Union Society, Edmonton, Alberta

Teacher / Instructor September 2008 – May 2009.

Incorporated both writing and writing lessons to strengthen student skills.

Managed classroom behavior and reduced disciplinary incidents by implementing a reward-based system.

Promoted a positive learning environment to boost student engagement and success.

Oversee student activities including classroom learning, lunch, recess, and bus pickup and drop-off

Coordinate individualized educational experiences for up to 30 students and facilitate small group experiences to deliver appropriate content for students' educational levels

Laurier Heights School - Edmonton, Alberta

(Volunteer, Assisting the French Immersion Kindergarten Teacher)

Oct 2008 – Jan 2009

Communicated effectively with educators from carious grade levels

Promoted language development skills through reading and storytelling

Conducted focused individual classroom activities for KG students

Helped prepare customized daily lesson plans for activities and lessons

National Technology Enterprises Co. (NTEC)-Kuwait

Investment Co. in High Tech with capital of US$350m

Office Manager to the Chairman Office Mar 2003 – Jun 2008

Supervising the activities performed in all work units within an office, including office management, implementation of procedure, records management, and collection and reporting of statistics, case management & accounting functions.

Assists the department head in the development and implementation of policies within the office. Advises the employees when unusual work situation arise or when new procedures are instituted.

Manages all cost for office administration, including chairman office including needs and supplies associated with office operations.

Assists in routine office organization, scheduling and general duties to facilitate office administration. Greets and assists clients; direct calls, schedules and confirms appointments, coordinates meetings, including folders and agendas; reserves meeting spaces and records and transcribes minutes.

Regular meets with subordinate supervisors and other staff to exchange information and to discuss issues affecting the office.

Perform personal administrative tasks, including coordinating and participating in the hiring and promotion process, supervising training of new employees and ongoing training of other employees, resolving unusual employee problems, and supervising employee time and attendance records.

Handling Internal and External ISO documents.

Assisting in local and international marketing activities, Review and process customer inquiry, customer complaints and incidents.

Prepares all documentation, ministries, tender paper works.

Regular follow up with local and international base investment companies.

Diary management for the chairman and all directors – organizing travel arrangements, accommodation, expenses, itinerary.

Arranging all International meetings and schedules for chairman and all directors.

Follow up on action points resulting from Board meetings by liaising with various Investment companies and reported back to committees.

Al Wazzan Holding Group– Kuwait

Senior Executive Assistant to the Chairman Sep 2001 – Feb 2003

Reported to the Chairman/CEO and handled a wide variety of day-to-day tasks.

Maintained schedules, communicated with clients, and arranged travel.

Handled accounts payable and receivable, and maintained documentations.

Coordinated company events and ensured employees remained up-to-date on events and initiatives.

Managed company meeting calendar and handled travel arrangements for two of the company's busiest executives.

Proofread and prepared documents.

Kept meeting minutes and distributed important information to employees.

Maintained a meticulously organized internal filing system.

Kuwait Investment Authority (KIA) – Kuwait

Managing the Kuwait Government Investments - with a capital of US$15B

Executive Assistant to the Chief Investment Officer Jul 1993 - Oct 1999.

Maintained multidimensional complex calendar events and created highly effective organized filing system

Prioritized emails, received incoming calls, scheduled board and foundation meetings

Booked conference rooms, arranged out of town conferences, travel and hotel accommodations

Managed six sigma special project and trained staff on procedures, processed bills and incoming daily mail

Drafted correspondence, conducted online research, provided pickup and delivery courier service

Answered all in-coming calls

Typed up all contracts for clients and briefed them with the CIO

Took dictation and handled all financial records

Kuwait Fruit And Vegetables Suppliers Co. (ABELA) – Kuwait.

Executive Assistant to the General Manager May 1992 – Jun 1993.

Provided administrative assistance to the General Manager with calendar management, travel arrangements,

letter writing, file maintenance, and phone support

Handled confidential material at the highest level, RFP response documents

Coordinated the communications and logistics of staff meetings, produced materials, and took

Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes

Created and prepared marketing literature, set up and attended special sales events

Al-Homaizi Food Stuff Co. - Kuwait

Franchiser in Kuwait for the biggest chain of restaurants around the world (Burger King, Pizza Hut, Apple bees, Taco Bell, Arby’s, with total of 197 stores)

Executive Assistant to the Vice President Dec1987 – Aug 1990

Communicating between senior executives and all other managers as well as any external contacts, public or private.

Scheduling appointments, organizing meetings, arranging conference calls, and preparing minutes or recording notes.

Analyzing incoming reports and presenting them to the executive, frequently with properly written and oral summaries.

Making travel arrangements and identifying the best itineraries based on the specific needs of executives.

EDUCATION & PROFESSIONAL TRAINING

Education

Ashworth University U.S.A

Diploma in Child Care Career & Early Childhood Education 2009-2011

Government of Alberta

Alberta Child Care Certification

Pitman Training Institute

Administrative Assistant Diploma, 1993

Executive Assistant/PA Advanced Masterclass

British Institute for Secretarial Study (English Tutorial Centre) Cyprus

Diploma in Executive Secretary Office Practice 1985 - 1987

.

Training

The British Council – Training center 1994

-English Course for Report Writing – Advanced Level.

-English Course for Business Correspondence – Advance Level.

Institute for Private Education – PITMAN – 1995

-Managing the Manager.

-Conferences and Diaries.

-Time Management for Secretaries.

The Information Center (INFO) 1995

-Microsoft Windows 3.1

-Introduction to Microsoft Word 6.0

-Advanced Microsoft Word 6.0

-Introduction to Microsoft Excel 5.0

-Advanced Microsoft Excel 5.0

University of Kuwait - 1995

-Time Management

The Group Consulting Bureau - 1995

-Executive Secretary Course

-Institute for Private Education – IPE 1996.

-Travel & Itineraries.

Kuwait Investment Authority – 1997.

-Arabic Typing Contest

-Internet.

New Horizons Computer learning Center – 1997

-Windows 95 & Outlook & Word 97.

-Intermediate & Advanced Word 97.

Institute for Private Education & Training (IPE) – 1999.

-PowerPoint 97 (Intermediate & Advanced).

Brain Power Training Center - 2003

-E-management Training Course.

Abdul Aziz Al Sagar Training Centre (Kuwait Chamber of Commerce) 2004

-Executive Secretarial Management.

Brain Power Center – 2005

-Creative in Secretary and Office managers work.

Molden Management Consultancy - 2005

-Effective Reports & Memos Writing Skills.

Brain Power Center – 2006

-International Secretary Course.

EuroTech Center 2007

-V.I.P Secretary Course.

-HR Skills and Future Industry

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