Pauline Pillas

Columbia, MD *****

ad3r9m@r.postjobfree.com

+1-240-***-****

Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Industrious Shift Leader fully invested in building strong, motivated team to consistently Irish Pauline deliver high-quality results against challenging targets. Documented success in supporting

continuous improvement efforts and recommending measures to improve productivity. Strong Pillas technical and people management abilities. Focused Shift Leader proudly offers background in 240-***-**** evaluating tasks to promote continuous improvement. Courteous and cordial with strong paulinebautistapillas9 desire to coach and train employees to reach maximum potential. Offers team holistic view of

@gmail.com workplace and helps negotiate conflicting priorities within and between teams. Columbia, MD 21044 SKILLS

Operations Monitoring Customer Service Management

Guest Service Positive Attitude

Problem-Solving Sales Reporting

Conflict Resolution Cash Sales Counts

Assigning Work Inventory Counts

Employee Attendance Monitoring Team Supervision

Training Assistance POS System Operation

Policy and Procedure Enforcement Experience in Leadership Work Experience

Shift Lead

Panda Express - Columbia, MD

September 2021 to Present

Completed opening and closing duties to facilitate business operations. Resolved customer complaints and reported issues to senior management. Coached and trained employees and managed daily work assignments to enhance operations.

Documented receipts, employee hours and inventory movement. Improved daily operational plans, developed production schedules and optimized task flow.

Held performance reviews to identify and correct areas needing improvement. Coordinated shift workers for inventory receiving, auditing and restocking. Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Supervised and led employees to maintain productivity and customer service levels. Documented production levels and materials used to keep management informed. Planned and managed resources to consistently meet production, quality and cost goals.

Skills

• Shift Management

• Production Management

• Help desk

• Computer hardware

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