Dare Obadina

902-***-**** ad3r9d@r.postjobfree.com Halifax, NS

PROFILE

Dedicated and results-driven Sr. Business Analyst with over 10 years of experience in various industries, including Healthcare, Banking, Health Plans, Customer Relationship Management, and Business Development. Specialized in leading stakeholder collaborations, cultivating strong relationships, facilitating RFP requirements, and driving corporate initiatives. Proficient in process improvement, conflict resolution, and process re-engineering, with a focus on achieving desired business outcomes. SKILLS & COMPETENCIES

Methodologies: Expertise in Software Development Lifecycle (SDLC), Waterfall, SAFe Agile, ITIL 4, Scrum. Documentation: Proficient in creating User stories/Acceptance Criteria, Epics, Test Cases, Test Plans, Project Charters, Business Cases, Business Requirement Documents (BRD), Lessons Learned, and Project Reports. Facilitation: Experienced in leading Requirements Workshops, Project Kick Off meetings, Daily Scrums, Sprint Planning, Sprint Review, Sprint Retrospectives, and Team meetings.

Elicitation Techniques: Skilled in JAD Sessions, Interviews, Surveys, Brainstorming, and Focused Groups. Business Process Modeling: Capable of creating Use Case Diagrams and utilizing Business Process Modeling and Notation

(BPMN). Testing: Proficient in User Acceptance Testing (UAT) and test documentation. Technical Knowledge: Familiar with tools such as Jira, Confluence, Azure, Figma, MS Visio, ServiceNow, MS Excel, MS SharePoint, Zoom, MS Teams, MS Outlook, SQL, Tableau, and SharePoint. Other Skills: Competent in Product Backlog Prioritization, Story Mapping, and creating Mock-Ups and Personas. Soft Skills: Excellent Communication, Interpersonal Skills, Stakeholder Management, Strong Analytical, Problem-Solving, and Conflict Resolution Abilities.

EXPERIENCE

Senior Business Systems Analyst ESSENTIAL RECRUIT, CANADA October 2023 – Present Project 1: Launch of a pilot 'Chat' feature Role: Business Analyst Description: Spearheaded the launch of a chat feature to enhance customer engagement with customer service, focusing on digital transformation.

Project 2: Process Consolidation and Improvement

Role: Business Analyst

Description: Led the development of consolidated Hardware & Software End User processes post-merger, optimizing operations.

Project 3: Process Streamlining and Systems Integration Role: Lead Business Analyst Description: Facilitated systems collaboration and integration following an outsourced product rollout, ensuring smooth transitions.

Project 4: Migration of a Product to an External Vendor Application Role: Lead Business Analyst Description: Managed the migration of a line of business to an external vendor application, coordinating various stakeholders and ensuring alignment with business expectations. Project 5: Data Transfer to Vendor Role: Lead Business Analyst Description: Oversaw the transfer of critical data to a vendor after outsourcing a product line, managing 25 BRDs and facilitating daily standups to eliminate blockers. Highlighted Achievements:

Collaborated closely with internal stakeholders to elicit, analyze, and document requirements, translating their needs into detailed specifications for system acquisition, development, and enhancement projects.

Played a central role in cross-functional teams, including Business, Project Managers, Solution Architects, Developers, and 3rd party representatives, to develop project deliverables and drive project success.

Developed and maintained comprehensive test strategies and plans for various testing phases, including functional, integration, and user acceptance testing, ensuring rigorous quality assurance.

Crafted a complete set of test scenarios, effectively prioritizing them to achieve thorough test coverage and align with project goals.

Took a leadership role in the creation, identification, review, and execution of manual test scripts, meticulously ensuring the quality of the testing process.

Led the formulation of test data requirements and managed the test data creation, streamlining the testing process.

Orchestrated and chaired test team meetings, as well as defect meetings, to ensure systematic tracking and resolution of issues, enhancing the overall efficiency of project development. Senior Business Analyst LAPO MICROFINANCE BANK, NIGERIA Dec 2022 –Sep 2023 Project 1: Internal Work-Tool Software

Role: Lead Business Analyst

Description: Led the creation of a work platform to optimize and digitize processes, resulting in a 20% increase in staff efficiency.

Project 2: Deployment of End-to-End Digitized Order Processing Role: Business Analyst

Description: Deployed end-to-end digitized order processing on the client's web platform, enhancing operational efficiency. Highlighted Achievements:

Led Request for Proposal (RFP) requirements development and vendor contract analysis.

Developed clear and structured business requirement documents.

Conducted BRD walkthrough review sessions for stakeholder alignment.

Led process re-engineering from ideation to development as well as taking ownership for post deployment maintenance.

Facilitated discussions for the purpose of gathering and understanding the stakeholders and impacts of the change.

Developed change management strategies, change management plans including communication plans, sponsor reports, training plans and resistance management plans.

Coordinated Knowledge Transfer/training to ensure continuous realization of improvements within change management standards.

Maintained Requirement Traceability Matrix (RTM) documentation.

Supported the Project Manager in planning, executing, and controlling project phases. Business Analyst EVERCARE GROUP, NIGERIA & DUBAI Feb 2020 – Nov 2022 Project 1: Real-time Geo-Tracker and Reporting Tool Role: Business Analyst

Description: Conceptualized, designed, and deployed a real-time geo-tracker for monitoring a solo round-the-globe trip mission.

Gathered, prioritized, and validated requirements in a team of Business Analysts.

Acted as a liaison between business areas and external stakeholders.

Maintained documentation for business and functional requirements.

Communicated and trained business owners for successful software integration. Highlighted Achievements:

Led process optimization resulting in a 20% increase in staff efficiency.

Spearheaded digital transformation initiatives and optimized operations.

Managed complex data transfer projects and facilitated stakeholder alignment. Business Analyst BANKERS WAREHOUSE LIMITED, NIGERIA Oct 2012 – Jan 2022 Project 1: Real-time Truck-Tracker and Reporting Tool Role: Business Analyst

Description: Conceptualized, designed, and deployed a real-time truck-tracker.

Strategically defined and documented precise business requirements and created functional design documents ensuring the Data migration strategy was accurately defined, specified, and conveyed to relevant stakeholders.

Performed process modelling and mapping whilst adhering to BPMN 2.0 and UML standards; and created detailed user journeys, personas, Epics, and User Stories with acceptance criteria.

Managed data migration SMEs and ensured they completed pre- and post-data validations to verify data accuracy and compliance with system and business restrictions.

Highlighted Achievements:

Contributed to the successful delivery of the project by developing an automated process that reduced manual steps in the data migration process by 60%.

Successfully coordinated Scrum ceremonies, including Daily stand-ups, Retrospective sessions, Sprint Planning, and Backlog grooming meetings, resulting in a 95% on-time completion of project deliverables and enhanced team collaboration EDUCATION AND CERTIFICATIONS

Master’s in Managerial Psychology University of Northampton 2021

Bachelor’s in Economics Joseph Ayo Babalola University, Nigeria 2010

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