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Customer Service Office Manager

Location:
Winston-Salem, NC
Posted:
February 20, 2024

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Resume:

LISA CHILDERS

*** *** **** **, ********* NC *****

ad3r8s@r.postjobfree.com

980-***-****

OBJECTIVE

To obtain employment with a Progressive Employer, where I can utilize my skills and training to be a great asset to your company, and those that I work for.

SKILLS & ABILITIES

I have 9 plus years of customer service skills, with experience as an office manager in financial planning, and debt and money management. Substitute teacher for 10 years with skills in patience, creative thinking, adaptability and team work. Worked as an Assistant group home manager for 8 years with skills consisting of crisis intervention, communication, organizational skills, time management, problem solving, and completing documentation paper work, enforce regulations on safety, privacy and company policy’s. I also worked as a Residential Counselor for Nazareth Children’s Home for 4 years. Currently employed as a Residential Manager for clients with IDD.

EXPERIENCE

HANDS- LLC OF ROWAN- RESIDENTIAL MANAGER SALISBURY, NC 28144

4/2023

Develop relationships with clients who have emotional and behavioral disorders.

Work with QP and Residential Assistant with assessments on individuals that HANDS LLC of Rowan can provide services to.

Reviewing assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials

Supervising and writing the person-centered plan based on assessments, interviews, and observations

Overseeing many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe

Reporting to the Administrator and working closely with colleagues to maintain communication and provide feedback.

Efficiently managed group home for residents with developmental disabilities and behavioral issues through motivating direction of a team of 18 staff

Use Therap to case management for each individuals.

Provide direct resident care, from administering medications and holding IDT and quarterly meetings through scheduling and coordinating individual physician appointments.

PC TECH – POWERHOUSE RECYCLING SALISBURY, NC 28144

07/2020- 03/22

I am Currently employed with Powerhouse Recycling full time as a PC Tech. I hold a few different positions within my department such as PC Tech, Quality Control, Secretary, and Safety Manager.

Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, servers, desktops)

Diagnose and resolve complex hardware problems

Install and test desktop applications including complex or custom installations

Resolve difficult problems and issues that may occur during or after installation

Perform complex data backup and data recovery

Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency

Understand, monitor, and identify misapplication of corporate governance guidelines as relates to hardware and software

Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner

Enter ticket, request, or incident information into the approved database or tracking software

SUBSTITUTE TEACHER- ROWAN SALISBURY SCHOOL, SALISBURY, NC 281**-****-****

Provided meaningful instruction to students in assigned classrooms while regular teacher is absent

Review and implement regular teacher's routines, procedures, lesson plans, and curriculum objectives

Establish and maintained a safe and orderly classroom environment

Report any student injuries, illness, and serious discipline problems to school administration

Perform other duties as directed by school administration

NEW HOPE RESIDENTIAL SERVICES- ASSISTANT RESIDENTIAL MANAGER SALISBURY, NC 28144

2006-2014

Supervising, integrating and coordinating person-centered plans and monitoring progress towards personal, clinical and functional outcomes

Initiating periodic reviews, investigations, modifications, and adjustments by soliciting the feedback of the people we support as their needs and goals change

Reviewing assessments completed by the people we support and other members of the interdisciplinary team to best help the people we support to meet their full potentials

Supervising and writing the person-centered plan based on assessments, interviews, and observations

Overseeing many aspects of residential activity, including home appearance, leisure materials, cleanliness, and community integration to ensure that the people we support are healthy and safe

Reporting to the Administrator and working closely with colleagues to maintain communication and provide feedback, standardize procedures, expedite person-centered plan implementation and workflow and improve employee performance

NAZARETH CHILDREN’S HOME- RESIDENTIAL COUNSELOR/ COTTAGE PARENT

ROCKWELL, NC 281**-****-****

Provide the basic needs of food, clothing, nurturing and housing for all cottage residents;

Teach and complete daily living skills, including but not limited to laundry, chores, money management, personal acceptance

Prepare family style cottage meals;

Manage cottage budget;

Maintain inspection-ready cottage cleanliness and upkeep of cottage facility and vehicle;

Maintain contact with teachers at the children’s school and monitor academic and behavior performance in school;

Provide opportunities for problem-solving and conflict resolution in individual and group experiences;

Encourage participation in recreation and other campus activities;

Provide appropriate supervision at all times;

Took responsibility for planning additional cottage activities;

Created a supportive, nurturing environment conducive to residents’ spiritual, social, educational, and emotional development;

EDUCATION

NORTH ROWAN HIGH SCHOOL, SPENCER, NC 28159

HIGH SCHOOL DIPLOMA 06/93

REFERENCES

GARY CHILDERS- RETIRED FROM PHILLIP MORRIS USA

704-***-**** (CELL)

LAURA MAY PORTER- RHA HEALTH SERVICES QUALIFIED PROFESSIONAL 704-***-****

SHERI BISHOP- PROJECT ADMINISTRATOR 402-***-****



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