Leslie Bock

**** ******* ***** **.

Winston-Salem, NC 27127

336-***-****

ad3r8r@r.postjobfree.com

Summary Results-driven professional with a proven capacity for complex problem-solving and critical thinking in addressing multifaceted computer issues, including software, hardware, and security concerns. Transitioning into office work/administrative roles, bringing a commitment to ongoing self-education through research and participation in DevOps webinars and AWS conferences. Possesses strong administrative skillsets, including meticulous attention to detail, organizational prowess, and effective collaboration within team settings. Adept at fostering positive interpersonal relationships while approaching administrative tasks with innovative and creative thinking.

Education

Forsyth Technical Community College, Winston-Salem, North Carolina

Associate in Applied Science, Cyber Security, May 2020

GPA 3.75 ● Phi Theta Kappa Honor Society ● Dean's List, 2018

Related Coursework: Securities, Networking, Web Programming & Databases, Computer Crimes

Technical Skills and Certifications

A+ Certified

Adobe Acrobat Certified

Proficient in Microsoft Office including Excel, Power Point, and Access

Computer Hardware & Software

Familiar with HTML, Wireshark, OS Forensics, Autopsy, Yardi and Onesite

Professional Experience

Retail Associate, Cracker Barrel, Clemmons, NC

Engaged customers in a dynamic retail environment, delivering exceptional service and product knowledge, resulting in increased sales and customer satisfaction.

Proficiently managed inventory, restocked shelves, and maintained visual merchandising standards, contributing to a well-organized and visually appealing store.

Effectively processed transactions and provided attentive support, ensuring a positive and seamless shopping experience for patrons.

Administrative Assistant, Work-study Forsyth Technical Community College, Winston-Salem, NC,

August 2018 – March 2020

Proficient in collaborating with instructors to develop course outlines and manage instructor schedules using Access & Excel.

Skilled in analyzing inclusive access fees versus book prices, prioritizing student affordability.

Meticulously organizes course folders and class information, ensuring seamless access for instructors.

Demonstrated ability in organizing campus events to promote courses, notably spearheading the Administrative Professional Summit to enhance student administrative skills and the educational environment.

Co-owner, Aquatic Dream Pools, Stafford, VA, April 2008 – November 2017

Managed a pool company in partnership, specializing in pool servicing, construction, and maintenance, ensuring high-quality standards in all aspects of swimming pool services.

Cultivated strong relationships with vendors, contractors, and customers by actively participating in industry conventions, sponsoring customer appreciation days, and sales events, fostering a robust referral network and expanding business opportunities.

Maintained the company website, consistently updating it with new products and images of completed pool projects, ensuring an engaging and informative online presence.

Developed standardized contract templates by conducting comprehensive research on Virginia's legal statutes, ensuring compliance and clarity in business transactions.

Engaged with up to 70 customers per season, providing expert advice on available options, and skillfully negotiating prices to meet client needs.

Successfully addressed and resolved customer concerns related to pricing discrepancies and installation issues, maintaining high customer satisfaction levels.

Oversaw a team of up to 8 employees, handling the recruitment process, creating work schedules, and providing comprehensive training on company standards to ensure top-quality service delivery.

Supervisor/Bartender, Celtic Cafe, Winston-Salem, NC, October 2004 – April 2008

Fostered strong customer relationships by providing personalized recommendations and promoting new menu items and drink specials, contributing to increased sales and customer satisfaction.

Oversaw a team of up to 10 employees, handling responsibilities such as creating employee schedules and ensuring accurate cash register balancing for deposit purposes, maintaining financial integrity.

Conducted daily assessments of supply needs and collaborated with food and beverage vendors to diversify and update the menu offerings, ensuring a fresh and varied selection for patrons.

Staff Supervisor, FLP Events, Lancaster, PA, March 2003 – May 2006

Orchestrated large-scale events for auction houses, catering to up to 500 attendees, creating an engaging atmosphere to captivate buyers and drive product purchases.

Organized caterers and vendors to ensure the successful execution of diverse event elements such as food, decorations, and efficient setup and breakdown, guaranteeing a seamless event experience.

Managed and motivated a team of up to 10 employees, delegating tasks to ensure a smooth flow of activities during each event, particularly focusing on timely delivery of food and beverages.

Collaborated closely with venue management and various vendors throughout the events to ensure all expectations were met, maintaining high standards of service and customer satisfaction.

Computer Technician, Independent Contractor, NY, DC, VA and NC, October 1999 – February 2003

Played a key role in maintaining the daily operational efficiency of computer systems running on Windows OS, ensuring optimal performance.

Conducted in-depth research to identify and resolve issues concerning both software and hardware operations, utilizing diagnostic skills to address and solve technical problems.

Analyzed hardware, software, and peripheral equipment to perform necessary repairs following either design flaws or installation issues.

Employed debugging techniques to resolve software application errors by reconstructing scenarios in similar environments, ensuring smooth functionality.

Conducted system re-imaging and hardware replacements as necessary, facilitating the connection of server printers to local users, ensuring seamless and efficient operations.

Professional Associations

Fearless, Professional Collaboration, Winston-Salem, NC, Active member

Campus Involvement

ITP, Information Technology Professionals, Active member

Volunteer Experience

Front Desk Assistant American Red Cross 690 Coliseum Dr NW, Winston-Salem, NC 2001-2002

Assisted blood donors with check-in process and kept snacks and drinks available to them

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