Customer Service Representative
Resume:
JAMES BARLEY
*** ***** **** ***. *, Lancaster, PA 17603
ad3r8o@r.postjobfree.com
Professional Summary: A highly experienced customer service representative with years of experience in customer service, marketing, and administrative duties with good leadership skills, a fast learner and a good mixer with the ability to work with people of diver's cultures.
Skills
Customer relations
Excellent customer service
Excellent time management
Active
Relationship management
Peace building and negotiation
Networking
Analytical research
Critical Thinking
Education
FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE
BSC IN PEACE AND CONFLICT STUDIES- OCTOBER 2014-SEPTEMBER 2018
FOURAH BAY COLLEGE UNIVERSITY OF FREETOWN, Sierra Leone
ASSOCIATE DEGREE PEACE AND CONFLICT STUDIES- MARCH 2012- FEBRUARY 2014
WORK Experience
Intake Officer Jan 2024 Feb 2024
Cuddle Me Home Care Plano, Texas
Input patient information in Kennser.
Input patient information in Team dynamic.
Followed up for patient orders from the MD office.
Answered phone calls and redirect patient to Nurses.
Responded to email a phone call to solve patients’ problem.
CREDIT & MARKETING OFFICER Oct 2019 May 2023
ZENITH BANK (SL) LTD FREETOWN, Sierra Leone
Certificate in Operational Risk, Sustainability, Environmental and Social Risk
Identified prospective customers in line with Banks focus.
Sold products and services to identified prospective customers.
Communicated with customers regularly to understand their business needs.
Liaised with operations units to ensure customers' needs are met on a timely basis.
Analyzed and packaged risk assets for management consideration
Ensured branch revenue maximization.
Enhanced good relationships with goods service providers and customers.
Developed and monitored a highly effective team in relationship management strategies.
Ensured branch revenue maximization
Meet and exceeded customers’ expectations.
ADMINISTRATIVE OFFICER Jan 2017 Jun 2019
TRUS-SL FREETOWN, Sierra Leone
Prepared regular report on expenses and office budgets.
Answered queries by employees and clients.
Maintained company’s calendar and schedule.
Organized a filing system for company’s confidential documents.
Maintained and updated company’s database
Responded to emails and phone calls to resolve customer's issues.
Contributed to ideas for improving the work process internally and externally.
Developed solid relationships with staff, customers, and vendors.
Enhanced office productivity with improved file management system.
Filling Officer Feb 2015 Jan 2016
Women's Health Care Clinic, WHCC FREETOWN, Sierra Leone
Input of patient information’s in system
Recorded patient information in file.
Communicated with physicians for patient orders and updates.
Scheduled appointment for patient
Responded to emails and phone calls to resolve customer's issues.
INTERNSHIP Jan 2012 Jul 2014
Campaign For Good Governance FREETOWN, Sierra Leone
Participated in assigned meetings and produced reports.
Represented the organization in key decision-making platforms and meetings.
Supported the library and helped with filing of documents.
Supported the organization to organize several workshops and meetings.
Education
FOURAH BAY COLLEGE UNIVERSITY OF SIERRA LEONE
BSC IN PEACE AND CONFLICT STUDIES
OCTOBER 2014- SEPTEMBER 2018
FOURAH BAY COLLEGE UNIVERSITY OF FREETOWN, Sierra Leone
ASSOCIATE DEGREE PEACE AND CONFLICT STUDIES
MARCH 2012-FEBRUARY 2014
References
Will be provided upon Request.
Contact this candidate