Melanie McIntyre

ad3r7y@r.postjobfree.com

205-***-****

Professional Summary

Excellent record of dependability, reliability, integrity, and professionalism. Excellent verbal and written communication skills. Proven ability to identify, analyze, and resolve problems. Technologically advanced.

Infinite Computers/Molina Healthcare; Feb 2023 – Present

Service Desk Analyst

Duties: Answers, evaluates, and prioritizes incoming telephone requests for assistance from users experiencing problems with hardware, software, networking, printing, and other computer-related technologies. Create tickets for level 2 and above technical issues.

Modis/Logista; May 2022–Feb 2023

NOC Helpdesk Technician

Duties: Responsible for monitoring and maintenance of customer networks with cutting edge technology as well as diverse corporate environments. Worked closely with service dispatch, outside vendors and carriers to meet customer SLAs, minimize circuit outages and resolve workstation hardware and software related issues.

Personnel Resources; May 2021–April 2022

IT Helpdesk Support

Duties: Answered phones for students and staff. Reset passwords and assisted with basic technical issues. Created tickets for level 2 and above technical issues.

Sitel; March 2020 - January 2021

Remote Customer Service/Sales Specialist

Duties: Handled inbound sales calls from prospective customers, recommended packages and closed the sale.

Medical Emergencies; August 2016 - March 2020

Had 2 major emergency surgeries and was unable to work during this time.

HealthPlan Services; November 2014- July 2016

Remote Support Analyst II

Duties: Provided technical support to 1000+ computer users concerning hardware and software, resets/unlocks, operating systems, VPN, Active Directory, Microsoft Office and other business software. On-call rotation.

Contract Assignments; March 2012 – November 2014

Tapfin; Network Operations Center (NOC) Technician

Duties: Provided first point of contact for platform issues including alarm monitoring, ticketing, escalations, and critical outages.

Randstad, Inc; Desktop Support Specialist

Duties: Provided technical support to 500+ computer system users within the company.

Aerotek, Inc; Appraisal Quality Control Analyst

Duties: Executed a defined pre-underwriting process for mortgage appraisal products.

Stream Global Services; November 2009 – February 2012

Dell Enterprise Support Specialist / Chat Agent

Duties: Provided technical support for telephone/email/chat and remote diagnostics of Dell products. Identified and solved problems, investigated causes, and recommended solutions including dispatching parts.