MICHAEL SHIRK New Orleans LA ***** 678-***-**** ad3r6h@r.postjobfree.com

Professional Summary Seeking employment in a company where skills and experience would be a good fit

Skills

Market Research: 18 years of experience in Market Research methodologies, including Digital Qualitative and Clinical Studies.

Technical Proficiency: Proficient in Windows, MacOS, and Linux operating systems.

Productivity Software: Extensive experience with PowerPoint, Excel, Word, Teams, and Corel Graphics Suite.

SAAS Platforms: Familiarity with a variety of SAAS platforms including Sifter, Knowledge Owl, Salesforce, Jira, and HelpScout.

Education

1984-1988 DIPLOMA: General Studies. Charter Oak HS, Covina CA

Experience as art teacher's aide English Tutor and Career Center assistant. JTPA program

2021 CERTIFICATE Foundations in Project Management Coursera

Work History

Support Specialist at Sago Inc. (Schlesinger Group, 2020 Research, FPG) (Jan 6, 2020 – Jan 9, 2024)

Duties & Achievements:

Engineered and implemented efficient digital solutions for hosting online focus groups and IDI’s, serving as a pivotal tech support and liaison, thereby optimizing client-moderator-respondent interactions.

Coordinated and oversaw major facility events and projects, ensuring seamless execution and high levels of client and participant satisfaction.

Led a diverse team of professionals, fostering a collaborative and productive work environment, and providing training and development to enhance team Innovated and developed new workflows and a comprehensive user knowledge base for the support team, markedly enhancing the efficiency and effectiveness of customer service operations.

Functioned as Project Manager and Programmer for Mobile Ethnography projects, leading project planning, execution, and technical development, ensuring timely delivery and high-quality outcomes.

Facility Manager at Atlanta Out Loud (Feb 2008 – Nov 2019)

Responsibilities & Achievements:

Managed day-to-day operations of the facility, ensuring a high standard of facility maintenance, operational efficiency, and customer satisfaction.

Developed and implemented facility management strategies, including maintenance schedules, vendor contracts, and safety protocols, significantly reducing operational costs and improving facility functionality.

Acted as the primary point of contact for addressing client concerns, resolving technical, clerical, and logistical issues, thereby enhancing client relationships and retention.

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