Human Rights Services Representative
Resume:
YVONNE
HARDING
ad3r6f@r.postjobfree.com
Philadelphia, PA 19121
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CAPABILITIES SKILLS
Operations Management
Administrative Procedures
Staff Orientation and Training
Digital Literacy Training
Computers and Software Apps Uses
Virtual Event and Meeting Planning
Calendar Management
Customer Engagement
ACCREDITED EDUCATION CERTIFICATIONS
MTF Institute of Management, Technology, And Finance
Lisbon, Portugal • Expected in 12/2024
MBA: Management and Business Administration
MBA program with a concentration in Management and Business Administration
European Accredited Government Certificate of Professional Education and MBA Master of Science Degree
Professional executive program designed to equip individuals with advanced knowledge and skills necessary for managerial and executive roles in various industries.
MTF Institute of Management, Technology & Finance
Lisbon, Portugal • 08/2023
MBA: Management and Leadership
Capstone Project: Accepted and Selected for Student Example
Professional Development: MBA Management and Leadership
College Student Entrepreneur
A holistic understanding of business functions and operations interconnected management practices.
US Institute of Diplomacy and Human Rights
Washington, DC • 04/2023
Certification: Digital Citizenship Consultant
Consult, educate, and certify individuals and groups, on the required ethical and responsible use of online digital technology.
Certification Credential ID 71070695
US Institute of Diplomacy and Human Rights
Washington, DC • 04/2023
Certification: Virtual Event Consultant
Consult, educate, and certify individuals and groups; on the essential digital skills and uses of innovative technology applications for end users in conducting online engaging events.
Certification Credential ID 72766374
US Institute of Diplomacy and Human Rights
Washington, DC • 02/2023
Certification: Human Rights Education Training Consultant
Consult, educate, and certify individuals and groups on Human Rights; equal opportunity regulations, civil rights laws, anti-discrimination, diversity, and other related human rights.
Certification Credential ID 67758029
US Institute of Diplomacy and Human Rights
Washington, DC • 02/2023
Certification: Diplomatic Protocol and Etiquette Consultant
Consult, educate, and certify individuals and groups; on the essential aspects of diplomatic protocol and etiquette skills applicable in business and international environments of official relations.
Certified Consultant Credential ID 68591028
Benjamin Franklin High School
Philadelphia • 06/2016
High School Diploma
Awarded
Certificate of Excellence for Outstanding Performance in English 4
Awarded Certificate of Recognition for Perseverance in English 4
Certificate of Excellence for Outstanding Performance in Social Science
Awarded Certificate of Recognition for Perseverance in Social Science
PROFESSIONAL CONTRACTOR SUMMARY
Professional Human Relations Contractor with 20 years’ experience in management, and administrative work performance applying excellent work ethics in human relations services. Expertly completes contract conditions and terms focusing on quality and delivering human relations services efficiently maximizes applicable resources. Maintains professional appearance, demeanor, and dependability. Proficient in organization and utilizing computing technology skills.
INDEPENDENT CONTRACTOR WORK EXPERIENCE
Philadelphia Department of Human Services
Specialized Foster Parent
Philadelphia, PA • 04/2008 - 12/2022
Reduced problem behaviors with positive reinforcement and supportive techniques.
Supported education of children under care through consistent attendance at school and attentiveness to homework assignments.
Improved children's health by preparing healthy meals and snacks.
Prepared and maintained individual beds and personal space for foster children.
Instructed older children about money, driving, and other important life skills.
Collaborated with school personnel, parents, and mental health providers to maintain a comprehensive and integrated approach to student services.
Worked with the educational team to develop Individual Education Plans (IEPs) for students.
Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
Facilitated family meetings to ensure communication and collaboration between family members.
Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Transported infants, toddlers, and school-aged children to mandated therapy, extracurricular activities, family and religious gatherings, and medical appointments.
Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Successfully fulfilled parenting contract with PA Family Court in rearing adopted children and managing their education goals to graduate elementary, middle, and high school. Diplomas Awarded.
Resident Advisory Board of Philadelphia, PHA Office Administration Assistant
Philadelphia, PA • 03/2022 - 08/2022
Interacted and assisted clients by phone, email, or in-person to provide information.
Managed daily data entry and kept clerical information accurate and up to date.
Prepared and edited documents to produce precise, accurate, and professional communication.
Managed calendar and filing system, entered data, and completed other clerical tasks.
Conducted research for entrepreneur training and business grant resources for clients.
Collaborated with partnering entities to complete assigned tasks.
Organized office communal areas and assisted with client receptions.
Managed office hours and covered coworkers' scheduled time off work hours.
Submitted employee payroll documentation biweekly to avoid errors and ensure employees were paid accurately and on time.
City of Philadelphia, Parks & Recreation KEYSPOT Computer Instructor
Philadelphia • 01/2020 - 06/2020
Facilitated computer lab classrooms for diverse populations, children, youth, and adults of low computer skills and digital literacy levels.
Researched and implemented a digital literacy program and taught the use of innovative technology software applications, Microsoft 365, Windows 10, MS Office, and Desktop Publishing for essential computer skills building for end users.
Attended professional development technology courses to increase the knowledge base and learn the latest information.
Set up computers, printers, and networking devices for document scanning, copying, and printing.
Composed course syllabus to clearly outline curriculum, expectations, and deadlines at the beginning of the digital literacy course.
Communicated with students to discuss progress and need for tutoring and extra assistance.
Friendship House Foster and Adoption Care Agency Specialized Foster Parent
Philadelphia, PA • 03/2003 - 04/2008
Managed and provided safe, nurturing home environment and daily care for children placed in custody through the County Children and Youth Agency in Philadelphia, PA, overseeing and implementing their educational, recreational, social, medical, and developmental needs.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
Intervened in crises and counseled children experiencing emergencies and disruptive incidents.
Worked with the educational team to develop Individual Education Plans (IEPs) for students.
Collaborated with school personnel, parents, and mental health providers to maintain a comprehensive and integrated approach to student services.
Supported education of children under care through consistent attendance at school and attentiveness to homework assignments.
Improved children's health by preparing healthy meals and snacks.
Prepared and maintained individual beds and personal space for foster children.
Assisted children through recovery from difficult home or school situations.
Instructed older children about money and other important life skills.
Transported infants, toddlers, and school-aged children to mandated therapy, extracurricular activities, and medical appointments.
Reduced problem behaviors with positive reinforcement and supportive techniques.
Facilitated family meetings to ensure communication and collaboration between family members.
Helped reunify birth families through coordinated visitation strategies.
Assisted families in navigating the social services system, including applying for benefits, accessing resources, and connecting with other family support services.
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