Customer Service, office management

HEATHER ALLUMS

**** ***** **** ********, ** *****

334-***-**** *************@*****.*** Objective

I am a dependable professional with years of experience in providing effective and comprehensive support; Easily adaptive to changing situations, can be flexible, and have a great ability to multi- task. I am looking to find a career with an esteemed organization where I can grow professionally while earning a good reputation amongst my peers.

May 2023 thur August 2023 -Advanced Auto Parts,

Opened and closed the store, worked on resetting planograms, performed inventory counts, assisted customers on counter,answered phones, put up stock, scanned in trucks, worked on keeping back stock rotated, cleaned up the store daily. And what ever came up.

April 2008 - September 2022 Sykes Inc. Montgomery AL. Team Leader

Coached and developed the members of my team to assist thier customers with thier issues over the phone, trained new assoiciates, prepared reports for our clients on the development of my team, and what i am doing to improve them. Listen to calls and roled played to help serve thier clients in a professional manner. I handled escalation calls that would arise. And find a solution that is good for the client.

Skills:

Microsoft (Power Point, Excel, Word) Quicken,Outgoing personality with a team building leadership style.

Innovative results oriented problem solver with great attention to detail.

Education:

Phillips Jr. College

September 1992 Data Processing/Computer Accounting o Dean’s list 3 times

Mary G. Montgomery High School

May 1990 Required courses for diploma

o Computer lab Assistant

o Member of FBLA

o Member of YAK

References - Available on request

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