Customer Service Operations Manager
Resume:
Jacklyn Rainey
Richland, WA *****
************@*****.***
I have lived locally for 39 years and spent 20+ of those years devoted to customer service in many different venues. I have experience in merchandising and freight as well as the operations side of businesses. I am comfortable with most new software included in these tasks additionally I am comfortable operating fork lifts and equipment needed to process and store freight. Many of these jobs were at management level which means working on a team or unsupervised I am a fast learner and have attention to detail in everything I do from working a construction site to cleaning and service in hotels you can count on me.
Work Experience
Auditor
WIS Inventory Solutions - Kennewick, WA
March 2018 to January 2024
I counted inventory on the store level then translated those reports to the corporate offices of the client then interfaced online with them to reconcile variances, shortages,loss,and shrink. Compiled these reports and submitted them to ensure accuracy and to correct any discrepancies for the corporation reports.
Have experience with SAP CRM and the now out going legacy programs. Very experienced with Microsoft teams and software formats as well. Freight/operations Manager
Dollartree
January 2014 to December 2018
Ran shifts as manager,ordered for store,took in the freight that was to be merchandised planned schedules and handled payroll in addition to the daily activities involved in the store and safe drops and till accountability of 9+ employees at any given time. Assistant Store Manager
Pizza hut
January 2012 to December 2014
Was in charge of closing out the daily paperwork and shifts of employees as well as supervising a team of 10+ at closing I was in charge of breaking down the kitchen and restraunt for overnight cleaning (this gave me experience with most industrial cleaning products and procedures on how to use the properly.) Cleaning Staff
M hotel
January 2012 to December 2013
General housekeeping and laundry services involved with hotel room check outs and lobby areas Catering/bar Staff
Red lion
January 2011 to December 2012
All things involved with food and drink service from room service to large group meetings to holiday brunch.
This resume is made with Free Resume App
Education
certificate
1997 to 1997
Skills
• SAP CRM
• QuickBooks
• Forecasting
• Bank Reconciliation
• Salesforce
• CRM Software
• Microsoft Dynamics GP
Contact this candidate