Rockelle Charleswell

Boca Raton, FL, ***** 954-***-****

ad3r55@r.postjobfree.com

EDUCATION

Bachelor of General Studies (B.B.A.) Jan 2023 - Aug 2024

Florida Atlantic University, Boca Raton, FL

EXPERIENCE

Account Manager Feb 2022-July 2022

Inspected, Fort Lauderdale, FL

●Oversee day-to-day production activities in accordance to business objectives

●Works collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

●Define, revise, and execute operational guidelines and policies.

●Monitor office workflow and administrative processes to keep operations running fluently.

●Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

●Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

●Oversaw new business development.

●Served as a liaison between account holders, clients, and various departments.

Banquet Captain Apr 2002 - May 2022

Marriott International, Fort Lauderdale, FL

●Enforced and set performance and service standards as aligned with exceptional service and customer satisfaction.

●Supervised and mentored set-up, service, and culinary staff

●Governed the timeliness of food delivery.

●Educate and train associates on food service standards, setting and resetting tables and upselling food and beverage items.

SKILLS

Expert in: Interpersonal Skills, Leadership, Communication, Conflict resolution, Problem-Solving Techniques, Time and Priority Management, Critical Thinking Skills, Management. Performance, Mixology, Catering Experience, Hospitality Management, Culinary Management Experience, Restaurant. Management Experience, Service Experience, Food and Beverage Safety Certification, Office Management, Budgeting, Guest Services, Event Management, Labor and Cost Analysis, Event Planning, Personal Assistant Experience, Inventory Control, Marketing, Computer Literacy in Microsoft Office, Photoshop, Adobe, and Google Documents

LICENSES & CERTIFICATIONS

Certificate in Event Management 2022

Florida Atlantic University

Notary Public 2022

Florida

Certificate in Sales and Marketing 2021

Florida Atlantic University

Certificate in Hospitality and Tourism Management 2019

Florida Atlantic University

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